Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by MUSTAFA from istanbul

tarabya

Posted 27-Feb-2016 on Hotels
Çok memnun kaldık.
4out of 5
by Burak

İyi

Posted 27-Feb-2016 on Hotels
İyidi
5out of 5
by Peter from Houghton Le Spring

Kempinski hotel is absolutely perfect.

Posted 22-Feb-2016 on Hotels
This was a family skiing holiday and the Kempinski is known as the top hotel in Bansko, and it delivered. It was exceptional in every way. The rooms were amazing, the service and staff exceptional, location is unbeatable, you can buy the VIP ski passes that beat the lift queues ONLY available to Kempinski guests, breakfasts brilliant ,restaurants top notch and spa facilities are lovely from the indoor and outdoor heated pools to jacuzzis, saunas and relaxation areas. If I had to pick fault, it is only that, being English we like a cup of tea on waking up and there wasn't tea or coffee making facilities in room - but that is it!. The bathroom was amazing with 2 showers and a bath. Just Fab. I doubt any other hotel in Bansko comes close. Hope we can afford to return!
Comment from Hotel Management
03-Mar-2016 by Kempinski Bansko, Hotel Management
Dear Peter, Thank you very much for choosing to spend your family ski holiday at Bulgaria's best ski hotel, Kempinski Hotel Grand Arena Bansko. It was indeed with pleasure to read your fantastic review about out hotel and learn that you thoroughly enjoyed your stay with us. I am particularly happy that you remained specifically impressed with our comfortable rooms, the exceptional service of our team, the delicious and vast culinary offerings and of course our fantastic location and luxurious spa facilities. I will gladly pass on your kind words of appreciation to the entire team. We are looking forward to having the opportunity of welcoming you back to the hidden gem in the heart of the Balkans! Yours sincerely, Carsten Seubert General Manager
5out of 5
by Nazif from Istanbul

Kayak tatilimiz

Posted 20-Feb-2016 on Hotels
Mukemmel
5out of 5
by koray

This traveller left a rating score only Posted 18-Feb-2016 on Hotels
4out of 5
by ERCAN from İSTANBUL

Posted 18-Feb-2016 on Hotels
Yemek kültürü tamamen farklı , özellikle kahvaltıda çok fazla türk turist olmasına rağmen bu durum hiç dikkate alınmamış.
5out of 5
by Boris

This traveller left a rating score only Posted 12-Feb-2016 on Hotels
4out of 5
by Sinem from Ankara

İyi

Posted 04-Feb-2016 on Hotels
Konum süper! Personel çok iyi.. Yastıklar rahatsız.. Kahvaltı vasat..
5out of 5
by Hilmi

This traveller left a rating score only Posted 03-Feb-2016 on Hotels
5out of 5
by A verified traveller

Great ski hotel

Posted 24-Jan-2016
A great experience hope to return next year. Out door pool and hot tub were great after a day on the slopes
Comment from Hotel Management
25-Jan-2016 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Valued Guest, Greetings from Bansko and thank you for the nice review you have shared with us and your fellow expedia.com travellers! I am more than delighted to hear that you have experienced a great stay at our hotel. I also could not agree more with your comment regarding our outdoor spa facilities- it is indeed ​a true​ pleasure to relax in a warm pool and Jacuzzi outdoors after an exciting day up on the slopes. ​Thank you for you patronage and we are sincerely looking forward to having you again as our guest hopefully next year! ​With warmest regards, Carsten Seubert General Manager​