Title: Kempinski Hotel Grand Arena Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Grand Arena Luxurious slopeside hotel with 3 restaurants ## Photo gallery for Kempinski Hotel Grand Arena ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool loungers - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c9cf8003.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/9aa36063.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2560x3y3-d235b54f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2559x0y0-a82413fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c5b99b6b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Grand Arena sits in a shopping district with convenient ski-in/ski-out access for downhill enthusiasts. Guests can book facials or hot stone massages at the spa, browse designer stores, and grab coffee at two on-site cafes. ## Reviews 9.4 Exceptional ## Popular amenities - Bar - Parking available - Pool - Pet-friendly £159 includes taxes & fees 7 Dec - 8 Dec ## Room options ### Check availability for these dates Tonight [Dec 6 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 7 - Dec 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Room, 1 King Bed, City View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 9.0 Wonderful 11 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Bathrobes - 387 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Mountain View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Mountain View 9.6 Exceptional 7 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Bathrobes - 387 sq ft - Mountain view - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 2 Single Beds, Mountain View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Mountain View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Bathrobes - 387 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room, 2 Single Beds, City View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds, City View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Bathrobes - 409 sq ft - City view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82620%2C23.47821&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JeYskYTxSUsuTJxpoHh7S19smoA=) Pirin Street 96, Bansko, 2770 #### What's nearby - Bansko Ski Resort \- 1 min walk \- 0.0 miles - SkiBansko by Traventuria \- 5 min walk \- 0.3 miles - Bansko Gondola Lift \- 5 min walk \- 0.3 miles - Vihren \- 7 min walk \- 0.4 miles - Holy Trinity Church \- 2 min drive \- 1.2 miles #### Getting around - Sofia (SOF) - 140 min drive #### Restaurants - ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk - ‪The Log House (Дървената Къща) - ‬5 min walk - ‪The House - ‬5 min walk - ‪Happy End - ‬2 min walk - ‪Ginger - ‬3 min walk ## About this property ### Kempinski Hotel Grand Arena Luxury family-friendly hotel near Bansko Ski Resort Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and a ski shuttle. Treat yourself to a sports massage, aromatherapy or reflexology at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the health club, as well as activities, such as hiking/biking and archery. Free in-room WiFi is available to all guests, along with designer shops on-site and 2 coffee shops/cafes. You'll also find perks such as: - A seasonal outdoor pool and an indoor pool, along with sunloungers and a lifeguard on site - Bike hire, an outdoor tennis court and valet parking (surcharge) - A round-trip airport shuttle (surcharge), babysitting (surcharge) and multilingual staff - Tour/ticket information, a banquet hall and massage treatment rooms Room features All 123 rooms have comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Other amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Eco-friendly toiletries, deep-soaking baths and hairdryers - 27-inch LCD TVs with cable channels - Wardrobes/cupboards, balconies and childcare services ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews £98 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment, 1 Queen Bed with Sofa bed | Living area | TV, toys](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/17e5ceeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lucky Bansko Aparthotel SPA & Relax Bansko - 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Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 114 reviews £133 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/18000000/17230000/17225300/17225264/8bbf0946.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Boutique Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 9.2 Wonderful 72 reviews £126 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=17225264&PinnedHotelID=17225264&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/11000000/10020000/10018100/10018098/03864719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MPM Sport Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 8.4 Very good 53 reviews £115 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=10018098&PinnedHotelID=10018098&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/17000000/16140000/16132200/16132136/63675710.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ruskovets Resort & Thermal SPA Bansko - Pool - Breakfast included - Spa - Pet-friendly 9.4 Exceptional 36 reviews £140 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=16132136&PinnedHotelID=16132136&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Ski shuttle nearby - Parking on site (EUR 5 per day) - Valet parking on site (EUR 10 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - 2 coffee shops/cafes - 3 restaurants - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Come Prima Restaurant - Gallery Restaurant - Sushi Bar and Teppanyaki ### Things to do - 24-hour gym - Archery - Bicycle rentals - Billiards/pool table - Children's pool - Designer stores - Downhill skiing - Evening entertainment - Free children's club - Full-service spa - Games - Hiking/biking trails - Indoor pool - Library - Outdoor pool - Outdoor tennis court - Piano - Playground - Sauna - Shopping - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - TV in common areas ### Family friendly - Children's pool - Free children's club - Free supervised activities for children - In-room babysitting - Indoor pool - Laundry facilities - Lifeguards on site - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2,691 square feet of conference space - 4 meeting rooms - Business centre ### Outdoors - Barbecue grill - Garden - In a national park - In the mountains - Pool loungers - Terrace ### Full-service spa - 13 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Bathroom emergency pull cord - Lift - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 5 buildings - 5 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Banquet hall - Built in 2005 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Fireplace in lobby - Lifeguards - Locally-owned and organised tours and activities - Smoke-free property - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 27-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Laptop workspace - LED lighting - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-off cleaning fee of EUR 25 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 10 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.23 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 180 per person (one-way) - Self-parking fee: EUR 5 per day - Valet parking fee: EUR 10 per day - Pet fee: EUR 20 per pet, per night plus a one-off EUR 25 cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from June to October Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 16 years old are not allowed in the fitness facility Guests under 14 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Arena Grand Hotel Grand Arena Hotel Grand Hotel Arena Hotel Grand Arena Kempinski Grand Arena Kempinski Grand Arena Bansko Kempinski Grand Arena Hotel Kempinski Grand Hotel Arena Kempinski Hotel Grand Arena Kempinski Hotel Grand Arena Bansko Kempinski Hotel Bansko Kempinski Resort Grand Arena Kempinski Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Kempinski Hotel Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Bansko ## Frequently asked questions ### Does Kempinski Hotel Grand Arena have a pool? ### How much does it cost to stay at Kempinski Hotel Grand Arena? ### Is Kempinski Hotel Grand Arena pet-friendly? ### How much is parking at Kempinski Hotel Grand Arena? ### What time is check-in at Kempinski Hotel Grand Arena? ### What time is check-out at Kempinski Hotel Grand Arena? ### Does Kempinski Hotel Grand Arena provide a shuttle to the airport? ### Where is Kempinski Hotel Grand Arena located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Grand Arena Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 243 8 - Good 54 6 - Okay 11 4 - Poor 2 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Nikolay 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Stay ##### Nikolay Stayed 1 night in Sep 2025 ### 10/10 Excellent #### shlomo 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort excellent hotel, excellent breakfast great location ##### shlomo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Verified traveller 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place. Friendly staff and incredible breakfast. ##### Verified traveller Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### shaul 23 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great resort ##### shaul Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### David 25 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well presented hotel with great facilities and good access to town and mountain. ##### David Stayed 2 nights in Jun 2024 ### 8/10 Good #### Julian Michael 2 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and lovely staff. ##### Julian Michael Stayed 6 nights in Jan 2024 ### 10/10 Excellent #### Bilyana 31 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great stay, everything was perfect! ##### Bilyana Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### avraham 20 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place ##### avraham Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Atanas 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spa was nice ##### Atanas Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sharon 3 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel and a great location It was a great vacation ![](https://a.travel-assets.com/ugc/hotel-reviews/6E72AAE1FA993DA27BB4D0E023C7BAB4F505C01E1709480812121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Jay 4 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay and amazing location. I would definitely return again. ##### Jay Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### sean 28 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 night vegan get away Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more. ##### sean Stayed 5 nights in Jan 2024 ### 8/10 Good #### Aviad 17 Feb 2025 Liked: Cleanliness, staff & service #### Good ski resort Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge) ##### Aviad Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Kristine 19 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great ski hotel Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded. ##### Kristine Stayed 7 nights in Feb 2023 ### 8/10 Good #### daniel 30 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Still the best hotel in Bansko I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist ##### daniel Stayed 2 nights in May 2024 ### 10/10 Excellent #### Johan 2 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Splendid stay as expected We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko. ##### Johan Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Rich 21 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended. ##### Rich Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Edward 30 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities The best customer service ever! ##### Edward Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Marc 20 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable. ##### Marc Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Forum 20 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon. ##### Forum Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Andrea 20 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Outstanding in all respects ##### Andrea Stayed 1 night in Nov 2025 ### 8/10 Good #### Verified traveller 2 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Konum çok iyi, otel çalışanları ilgili ve nazik, temiz, kahvalti yeterli. Yatakları daha rahat olabilir. ##### Verified traveller Stayed 6 nights in Jan 2025 ### 10/10 Excellent #### Dimitar 26 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Magnifique hôtel à Bansko Très bel hôtel, avec un spa de grande qualité. Le service est à la hauteur du standing et la restauration est très bonne. ##### Dimitar Stayed 14 nights in Aug 2024 ### 10/10 Excellent #### Aneta 18 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Alles top ##### Aneta Stayed 6 nights in Jul 2024 ### 8/10 Good #### Fulya 25 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Keyifli tatil Personel gayet iyiydi, konaklamada yaşadığımız değişiklikleri çok iyi yönettiler. Özellikle otelde Türk resepsiyon olması çok faydalı oldu. Genel olarak iyi bir servis aldık. Aleksey, Celal, Mustafa, Kemal ve Kader bize çok iyi servis verdi özellikle. Kahvaltı gayet güzeldi. Temizlik iyiydi. Bir tek otel genel olarak Kempinski beklentimize göre biraz eski ve bakımsızdı. Son olarak lobideki Kids Menu çok iyiydi. ##### Fulya Stayed 5 nights in Jan 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Greater London](https://www.expedia.co.uk/Destinations-In-Greater-London.d6046290.Hotel-Destinations) > > [Hostels Windermere](https://www.expedia.co.uk/Windermere-Hostels.d5478-aaHostels.Travel-Guide-Accommodation) > > [Sol Nessebar Palace - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Palace-All-Inclusive.h1409522.Hotel-Information) > > [Barcelo Valencia Hotel](https://www.expedia.co.uk/Valencia-Hotels-Barcelo-Valencia-Hotel.h1376275.Hotel-Information) > > [Hotel Parasol by Dorobe](https://www.expedia.co.uk/Torremolinos-Hotels-Hotel-Parasol-Garden.h1383459.Hotel-Information) > > [Hotels with smoking rooms in London](https://www.expedia.co.uk/London-Hotels-Hotels-With-Smoking-Rooms.0-0-d178279-tHotelswithsmokingrooms.Travel-Guide-Filter-Hotels) > > [Aqua Paradise Resort - Hotel & Aquapark - All Inclusive](https://www.expedia.co.uk/Ravda-Hotels-Aqua-Paradise-Resort-Hotel-Aquapark.h57159405.Hotel-Information) > > [Aparthotels Tuscany](https://www.expedia.co.uk/Tuscany-Apart-Hotels.d601686-aaApartHotels.Travel-Guide-Accommodation) > > [Aphrodite Beach Hotel](https://www.expedia.co.uk/Nessebar-Hotels-Aphrodite-Beach-Hotel.h2794153.Hotel-Information) > > [Santa Marina Holiday Village](https://www.expedia.co.uk/Sozopol-Hotels-Santa-Marina-Holiday-Village.h1523184.Hotel-Information) > > [All-Inclusive Hotels in Bali](https://www.expedia.co.uk/Destinations-In-Bali-All-Inclusive-Hotel.0-0-d602651-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Sol Nessebar Bay - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Bay-All-Inclusive.h1409491.Hotel-Information) > > [Hotel Perla Beach Luxury](https://www.expedia.co.uk/Primorsko-Hotels-Hotel-Perla-Beach-Luxury.h37154278.Hotel-Information) > > [Hotel Kennedy Nova](https://www.expedia.co.uk/Gzira-Hotels-Hotel-Kennedy-Nova.h857836.Hotel-Information) > > [Sol Nessebar Mare](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Mare.h1409475.Hotel-Information) > > [Hotels in Konyaalti](https://www.expedia.co.uk/Konyaalti-Hotels.d6323188.Travel-Guide-Hotels) > > [Hotels in Las Palmas de Gran Canaria](https://www.expedia.co.uk/Las-Palmas-De-Gran-Canaria-Hotels.d2117.Travel-Guide-Hotels) > > [Festa Via Pontica](https://www.expedia.co.uk/Pomorie-Hotels-Festa-Via-Pontica.h2900418.Hotel-Information) > > [Rochestown Park Hotel](https://www.expedia.co.uk/Douglas-Hotels-Rochestown-Park-Hotel.h45665.Hotel-Information) > > [Villas Verona](https://www.expedia.co.uk/Verona-Villas.d6046582-aaVillas.Travel-Guide-Accommodation) > > [The Whittington & Cat](https://www.expedia.co.uk/Hull-Hotels-The-Whittington-Cat.h4508090.Hotel-Information) > > [Pegasus Hotel & Villa](https://www.expedia.co.uk/Fethiye-Hotels-Pegasus-Hotel-Villa.h23011591.Hotel-Information) ### Flights > [Flights from Manchester (MAN) to Sion (SIR)](https://www.expedia.co.uk/lp/flights/man/sir/manchester-to-sion) ### Activities ### Packages > [Ingham Holidays](https://www.expedia.co.uk/Ingham.d3000443281.Holidays-City-Breaks)