Ratings based on 122 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from west yorkshire UK

Great for ski holiday

Posted 19-Mar-2017
Fantastic hotel, very helpful staff. Great for skiing, very close to gondola and spa facilities are just what's needed after a day on the slopes!
Comment from Hotel Management
21-Mar-2017 by Carsten Seubert (General Manager), Hotel Management
Dear Gail, Thank you for being our guest and for taking the time to review our hotel on Expedia. We are delighted to know that you have enjoyed your stay with us and that you have experienced our impeccable services. Moreover, it is our pleasure that you have acknowledged our prime location right next to the Gondola lift station and you have tried our fantastic facilities. We always look forward to welcoming you back at Kempinski Hotel Grand Arena Bansko! Best regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Best in Bansko

Posted 16-Feb-2017
Expensive but you know what you're paying for. Many others at a similar price but few with the same quality.
Comment from Hotel Management
16-Feb-2017 by KHGAB, Hotel Management
Dear Valued Guest, Thank you for staying with us and for sharing your opinion. We are delighted to know that you have enjoyed your experience at Kempinski Hotel Grand Arena Bansko and you have distinguished the high quality of services that we provide. We always look forward to welcoming you back! Regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, Costa Rica

Hotel is Great, Beautiful, but room are too hot!

Posted 20-Jan-2017
Pros: Hotel is beautiful, view too, clean rooms, very well decorated, food is really good, SPA is awesome!
Cons: Room are too hot (at winter at least).
Location: Location is just perfect. You get out from Hotel door and gondolas are right there. No need to walk, ski rental are all over the place.
It was our second visit at Kempinski Grand Arena Hotel, Bansko. Is a very good Hotel, perfectly located if you are looking to access the mountain to ski/snowboard, no other Hotel will beat it. Very nice Hotel, food is great, staff very well trained, no complains. The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on. If they would fix this hot rooms issue, we would say the stay was perfect.
Comment from Hotel Management
23-Jan-2017 by The Team of Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Dorian, Thank you for you feedback, which is highly appreciated and we will forward it to the respective departments. We are delighted to hear that generally your stay has been satisfying and that you've enjoyed it for a second time in our property. We have already taken notes and we always look forward to welcoming you back as our valued guest! Best regards, The Team of Kempinski Hotel Grand Arena Bansko
4 out of 5
by Arie

Posted 02-Jan-2017 on Hotels
The arrangement and cleaning the room after entering every day is not well includes linen and towels i call them a few times
Comment from Hotel Management
23-Jan-2017 by General Manager, Hotel Management
Dear Arie, We would like to inform you that your opinion and comments are very important to us and all will be shared with the respective departments. We provide daily cleaning service of all rooms, except in cases when the "Do Not Disturb" button has been pressed by the guest. We also have a green initiative for saving energy as we are highly concerned about the environment. Thank you for your feedback and we always look forward to welcoming you as our guest! Regards, The Team of Kempinski Hotel Grand Arena Bansko
5 out of 5
by A verified traveller

Posted 30-Oct-2016 on Hotels
Comment from Hotel Management
08-Nov-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback! We will be happy to welcome you back as our guest at Kempinski Hotel Grand Arena Bansko. Best regards, Carsten Seubert General Manager
5 out of 5
by A verified traveller

the best hotel in Bansko

Posted 24-Oct-2016 on Hotels
clean, comfortable hotel with magnificent mountain view and excellent services
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for you feedback and we will be happy to welcome you once again at Kempinski Hotel Grand Arena Bansko! Best regards, Carsten Seubert General Manager
5 out of 5
by Gergana from Washington DC

Luxury

Posted 28-Aug-2016 on Hotels
Everything was perfect: the service, the area, the room, and the breakfast was outstanding.
Comment from Hotel Management
16-Sep-2016 by General Manager, Hotel Management
Dear Gergana, Thank you for being our guest and for sharing your feedback with us. We will be very happy to welcome you again in our property and to exceed your expectations even more! With Best Regards, Carsten Seubert General Manager
5 out of 5
by A verified traveller

Posted 28-Aug-2016 on Hotels
Comment from Hotel Management
16-Sep-2016 by General Manager, Hotel Management
Dear Valued Guest, We will be delighted to welcome you at Kempinski Hotel Grand Arena Bansko once again! Sincerely, Carsten Seubert, General Manager
5 out of 5
by Susan from Northampton

Best holiday!

Posted 19-Aug-2016 on Hotels
A very relaxing holiday in beautiful surroundings. Great spa facilities, attentive staff. Room was spacious, high standard of cleanliness. Didn't want to leave!
Comment from Hotel Management
16-Sep-2016 by General Manager, Hotel Management
Dear Susan, Thank you very much for sharing your opinion about your stay with us. I am happy to see that your experience at our property has been very relaxing and you would like to return to Kempinski Hotel Grand Arena Bansko. I will be delighted to welcome you back! Best wishes, Carsten Seubert, General Manager
5 out of 5
by Georgi from Sofia

Very friendly personal, nice restaurants and pools

Posted 11-Aug-2016 on Hotels
Perfect
Comment from Hotel Management
16-Sep-2016 by General Manager, Hotel Management
Dear Georgi, I would like to thank you for your comment and for being our guest! Yours, Carsten Seubert, General Manager