Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Lancashire

Overly child friendly

Posted 21-Jul-2016
Pros: Location close to gondola, vihren bus stop and direct walks using the main ski slope. The staff, everyone at least smiled-well done.
Cons: Have distinct smoking areas away from food tables. Have a good look at health and safety in respect of children using facilities.
Location: Close to gondola, vihren bus stop and direct walks using the main ski slope. Sita Cale hill fort worth a trip. lots of good restaurants in old town.
We stayed for seven nights on B&B, the hotel and staff are wonderful being friendly but professional. The city view rooms would currently include closed supermarket and building site views if you have a room at that end of the hotel, whilst the mountain views also look onto the pool and outside restaurant tables so suffer from noise from those areas. The main area of concern is health and safety with very young children and even babies using the indoor and outdoor jacuzzis with no requirement for waterproof nappies. During our stay the ban on children using the spa area (saunas, steam rooms and snow room) was relaxed at lunchtime. We were out walking so it didn't interfere with our enjoyment but it must do others and the possible health implications of allowing children in these environments cannot have been considered i.e. body surface area to mass ratio. On a positive note the breakfasts are excellent with a wide variety of options we loved the baked croissant which was like a hot custard with pain au chocolate baked on top.
Comment from Hotel Management
27-Jul-2016 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Mikey, Thank you for taking the time to share feedback of your recent stay at Kempinski Hotel Grand Arena Bansko. We regret to learn that you have had concerns about the safety of the children on property. We always strive to provide constant supervision at the kids’ pool and playground, in order to be of assistance and guidance to our young guests. Rest assured that we take similar constructive feedback very much at heart, which is why all your comments will be communicated to the relevant departments for an immediate follow-up and improvement. As to your remark about our restaurants, herewith we would like to note that the outdoor outlets are considered smoking areas in our property. On the other hand, we are glad that you appreciated the advantageous location of our hotel and we are happy to hear your positive impressions of our lavish breakfast buffet. We are looking forward to having you again as our valued guest in the near future! Kind Regards, Carsten Seubert General Manager
5out of 5

This traveller left a rating score only Posted 26-Jun-2016 on Hotels
5out of 5
by Kjetil

This traveller left a rating score only Posted 11-Apr-2016 on Hotels
5out of 5


Posted 01-Apr-2016 on Hotels
5out of 5

This traveller left a rating score only Posted 01-Apr-2016 on Hotels
5out of 5
by m bulent

This traveller left a rating score only Posted 05-Mar-2016 on Hotels
5out of 5
by MUSTAFA from istanbul


Posted 27-Feb-2016 on Hotels
Çok memnun kaldık.
4out of 5
by Burak


Posted 27-Feb-2016 on Hotels
5out of 5
by Peter from Houghton Le Spring

Kempinski hotel is absolutely perfect.

Posted 22-Feb-2016 on Hotels
This was a family skiing holiday and the Kempinski is known as the top hotel in Bansko, and it delivered. It was exceptional in every way. The rooms were amazing, the service and staff exceptional, location is unbeatable, you can buy the VIP ski passes that beat the lift queues ONLY available to Kempinski guests, breakfasts brilliant ,restaurants top notch and spa facilities are lovely from the indoor and outdoor heated pools to jacuzzis, saunas and relaxation areas. If I had to pick fault, it is only that, being English we like a cup of tea on waking up and there wasn't tea or coffee making facilities in room - but that is it!. The bathroom was amazing with 2 showers and a bath. Just Fab. I doubt any other hotel in Bansko comes close. Hope we can afford to return!
Comment from Hotel Management
03-Mar-2016 by Kempinski Bansko, Hotel Management
Dear Peter, Thank you very much for choosing to spend your family ski holiday at Bulgaria's best ski hotel, Kempinski Hotel Grand Arena Bansko. It was indeed with pleasure to read your fantastic review about out hotel and learn that you thoroughly enjoyed your stay with us. I am particularly happy that you remained specifically impressed with our comfortable rooms, the exceptional service of our team, the delicious and vast culinary offerings and of course our fantastic location and luxurious spa facilities. I will gladly pass on your kind words of appreciation to the entire team. We are looking forward to having the opportunity of welcoming you back to the hidden gem in the heart of the Balkans! Yours sincerely, Carsten Seubert General Manager
5out of 5
by Nazif from Istanbul

Kayak tatilimiz

Posted 20-Feb-2016 on Hotels