Ratings based on 128 Verified Reviews

4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Sep-2017
Nice hotel. Staff at breakfast can be more efficient in peak hours. Room was not prepared for evening on the first night and that is a standard service for Kempinski. Apart from this everything was fine.
Comment from Hotel Management
28-Sep-2017 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback from your resent stay at Kempinski Hotel Grand Arena Bansko! We are delighted to hear that you find our hotel nice and you enjoyed your vacation with us. On another hand, we are sorry to see that we didn’t meet your expectations regarding the breakfast and the turn down service. Please accept my sincerest apologies and be assured that we will make sure this will not happen again. We are looking forward to welcoming you back at our hotel. Kind regards, Natalia Kashirskaya General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Sep-2017
Great location, and professional staff. Hotel's amenities are top notch. Will stay there again.
Comment from Hotel Management
11-Sep-2017 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear George, We would like to thank you for choosing Kempinski Grand Arena Bansko for your holiday. We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our location, staff and hotel amenities to be convenient to your needs. We thank you very much for your patronage and look very much forward to welcoming you back at our hotel soon! Kind regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Faultless

Posted 01-Sep-2017
Wonderful hotel good location by the gondola, the outdoor pool really warm , great spa. Would have no hesitation In recommending this hotel. Also check out Victoria Italian restaurant opposite ate there three-times during our stay.
Comment from Hotel Management
04-Sep-2017 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Rob, We would like to thank you for choosing Kempinski Grand Arena Bansko as your accommodation choice and for taking the time to post your comment on Expedia.com We are very pleased to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel location, services and pool areas to be convenient to your needs. We thank you very much for your patronage and look very much forward to welcoming you back at our hotel soon! With Warm Regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sofia

Posted 26-Jun-2017
Great hotel located right by the ski lift. Pick a room with a mountain view as it is definitely worth it. Staff was outstanding - very helpful, and always smiling and friendly. Would certainly stay there again and would highly recommend it to friends and family!
Comment from Hotel Management
10-Oct-2017 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Plamen, Thank you for your great feedback. We are happy to read that you enjoyed your stay with us and we are looking forward to welcoming you again at Kempinski Hotel Grand Arena Bansko in the nearest future! Kind regards, Natalia Kashirskaya General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from west yorkshire UK

Great for ski holiday

Posted 19-Mar-2017
Fantastic hotel, very helpful staff. Great for skiing, very close to gondola and spa facilities are just what's needed after a day on the slopes!
Comment from Hotel Management
21-Mar-2017 by Carsten Seubert (General Manager), Hotel Management
Dear Gail, Thank you for being our guest and for taking the time to review our hotel on Expedia. We are delighted to know that you have enjoyed your stay with us and that you have experienced our impeccable services. Moreover, it is our pleasure that you have acknowledged our prime location right next to the Gondola lift station and you have tried our fantastic facilities. We always look forward to welcoming you back at Kempinski Hotel Grand Arena Bansko! Best regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Best in Bansko

Posted 16-Feb-2017
Expensive but you know what you're paying for. Many others at a similar price but few with the same quality.
Comment from Hotel Management
16-Feb-2017 by KHGAB, Hotel Management
Dear Valued Guest, Thank you for staying with us and for sharing your opinion. We are delighted to know that you have enjoyed your experience at Kempinski Hotel Grand Arena Bansko and you have distinguished the high quality of services that we provide. We always look forward to welcoming you back! Regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, Costa Rica

Hotel is Great, Beautiful, but room are too hot!

Posted 20-Jan-2017
Pros: Hotel is beautiful, view too, clean rooms, very well decorated, food is really good, SPA is awesome!
Cons: Room are too hot (at winter at least).
Location: Location is just perfect. You get out from Hotel door and gondolas are right there. No need to walk, ski rental are all over the place.
It was our second visit at Kempinski Grand Arena Hotel, Bansko. Is a very good Hotel, perfectly located if you are looking to access the mountain to ski/snowboard, no other Hotel will beat it. Very nice Hotel, food is great, staff very well trained, no complains. The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on. If they would fix this hot rooms issue, we would say the stay was perfect.
Comment from Hotel Management
23-Jan-2017 by The Team of Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Dorian, Thank you for you feedback, which is highly appreciated and we will forward it to the respective departments. We are delighted to hear that generally your stay has been satisfying and that you've enjoyed it for a second time in our property. We have already taken notes and we always look forward to welcoming you back as our valued guest! Best regards, The Team of Kempinski Hotel Grand Arena Bansko
4 out of 5
by Arie

Posted 02-Jan-2017 on Hotels
The arrangement and cleaning the room after entering every day is not well includes linen and towels i call them a few times
Comment from Hotel Management
23-Jan-2017 by General Manager, Hotel Management
Dear Arie, We would like to inform you that your opinion and comments are very important to us and all will be shared with the respective departments. We provide daily cleaning service of all rooms, except in cases when the "Do Not Disturb" button has been pressed by the guest. We also have a green initiative for saving energy as we are highly concerned about the environment. Thank you for your feedback and we always look forward to welcoming you as our guest! Regards, The Team of Kempinski Hotel Grand Arena Bansko
5 out of 5
by A verified traveller

Posted 30-Oct-2016 on Hotels
Comment from Hotel Management
08-Nov-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback! We will be happy to welcome you back as our guest at Kempinski Hotel Grand Arena Bansko. Best regards, Carsten Seubert General Manager
5 out of 5
by A verified traveller

the best hotel in Bansko

Posted 24-Oct-2016 on Hotels
clean, comfortable hotel with magnificent mountain view and excellent services
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for you feedback and we will be happy to welcome you once again at Kempinski Hotel Grand Arena Bansko! Best regards, Carsten Seubert General Manager