Kempinski hotel is absolutely perfect.
Posted 22-Feb-2016 on Hotels
This was a family skiing holiday and the Kempinski is known as the top hotel in Bansko, and it delivered. It was exceptional in every way. The rooms were amazing, the service and staff exceptional, location is unbeatable, you can buy the VIP ski passes that beat the lift queues ONLY available to Kempinski guests, breakfasts brilliant ,restaurants top notch and spa facilities are lovely from the indoor and outdoor heated pools to jacuzzis, saunas and relaxation areas.
If I had to pick fault, it is only that, being English we like a cup of tea on waking up and there wasn't tea or coffee making facilities in room - but that is it!. The bathroom was amazing with 2 showers and a bath. Just Fab. I doubt any other hotel in Bansko comes close. Hope we can afford to return!
Comment from Hotel Management
03-Mar-2016 by Kempinski Bansko, Hotel Management
Thank you very much for choosing to spend your family ski holiday at Bulgaria's best ski hotel, Kempinski Hotel Grand Arena Bansko.
It was indeed with pleasure to read your fantastic review about out hotel and learn that you thoroughly enjoyed your stay with us. I am particularly happy that you remained specifically impressed with our comfortable rooms, the exceptional service of our team, the delicious and vast culinary offerings and of course our fantastic location and luxurious spa facilities. I will gladly pass on your kind words of appreciation to the entire team.
We are looking forward to having the opportunity of welcoming you back to the hidden gem in the heart of the Balkans!