Title: Kempinski Hotel Grand Arena Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Grand Arena Luxurious slopeside hotel with 3 restaurants ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c9cf8003.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/3a62d448-0f1e-460e-bb2b-5385bf324a2f-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2560x3y3-d235b54f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2559x0y0-a82413fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c5b99b6b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Grand Arena sits in a shopping district with convenient ski-in/ski-out access for downhill enthusiasts. Guests can book facials or hot stone massages at the spa, browse designer stores, and grab coffee at two on-site cafes. 9.4 Exceptional ## Popular amenities - - - Bar - Parking available - Pool - Pet-friendly £149 includes taxes & fees 21 Oct - 22 Oct ## Room options ### Check availability for these dates Tonight [Oct 20 - Oct 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 21 - Oct 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 8.8 Excellent 10 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Separate bath and shower - 387 sq ft - City view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Mountain View 9.6 Exceptional 7 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Separate bath and shower - 387 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Mountain View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Separate bath and shower - 387 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds, City View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout curtains Separate bath and shower - 409 sq ft - City view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information) ## About the area Located in Bansko, Kempinski Hotel Grand Arena is in the entertainment district and in the mountains. Bansko Ski Resort and Bansko Gondola Lift are worth checking out if an activity is on the agenda, while those looking for area attractions can visit SkiBansko by Traventuria and Ski Bansko. Take in the nearby slopes with snowboarding and skiing lessons, or try out other outdoor activities such as snowshoeing and ice skating. [Visit our Bansko travel guide](https://www.expedia.co.uk/Bansko.dx6046713) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82620%2C23.47821&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JeYskYTxSUsuTJxpoHh7S19smoA=) Pirin Street 96, Bansko, 2770 ### What's nearby - Bansko Ski Resort - 1 min walk - 0.0 miles - Bansko Gondola Lift - 5 min walk - 0.3 miles - Vihren - 7 min walk - 0.4 miles - Paisii Hilendarski Historical Center - 17 min walk - 0.9 miles - Ski Bansko - 17 min drive - 5.3 miles ### Getting around - Sofia (SOF) - 140 min drive ### Restaurants - ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk - ‪The Log House (Дървената Къща) - ‬5 min walk - ‪The House - ‬5 min walk - ‪Happy End - ‬2 min walk - ‪Forest Cup - ‬1 min walk ## About this property ### Kempinski Hotel Grand Arena Luxury family-friendly hotel in a shopping district Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and a ski shuttle. Treat yourself to a facial, a Thai massage or a manicure/pedicure at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the health club, as well as activities, such as archery and hiking/biking. Free in-room WiFi is available to all guests, along with designer shops on-site and 2 coffee shops/cafes. You'll also find perks such as: - A seasonal outdoor pool and an indoor pool, along with sunloungers and a lifeguard on site - Bike hire, an outdoor tennis court and valet parking (surcharge) - A round-trip airport shuttle (surcharge), babysitting (surcharge) and a gift shop - A TV in reception, multilingual staff and massage treatment rooms Room features All 123 rooms have comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Other amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Eco-friendly toiletries, deep-soaking baths and hairdryers - 27-inch LCD TVs with cable channels - Wardrobes/cupboards, balconies and childcare services ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews £80 includes taxes & fees 21 Oct - 22 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - 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Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 114 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4970000/4967300/4967271/0af2b363.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Royale Apartment Complex & Spa Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 38 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4967271&PinnedHotelID=4967271&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Ski shuttle nearby - Parking on site (EUR 5 per day) - Valet parking on site (EUR 10 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - 2 coffee shops/cafes - 3 restaurants - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Come Prima Restaurant - Gallery Restaurant - Sushi Bar and Teppanyaki ### Things to do - 24-hour gym - Archery - Bicycle rentals - Billiards/pool table - Children's pool - Designer stores - Downhill skiing - Evening entertainment - Free children's club - Full-service spa - Games - Hiking/biking trails - Indoor pool - Library - Outdoor pool - Outdoor tennis court - Piano - Playground - Sauna - Shopping - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - TV in common areas ### Family friendly - Children's pool - Free children's club - Free supervised activities for children - In-room babysitting - Indoor pool - Laundry facilities - Lifeguards on site - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2,691 square feet of conference space - 4 meeting rooms - Business centre ### Outdoors - Barbecue grill - Garden - In a national park - In the mountains - Pool loungers - Terrace ### Full-service spa - 13 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Bathroom emergency pull cord - Lift - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 5 buildings - 5 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Banquet hall - Built in 2005 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Fireplace in lobby - Lifeguards - Locally-owned and organised tours and activities - Smoke-free property - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 27-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Laptop workspace - LED lighting - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-off cleaning fee of EUR 25 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 10 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.23 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 180 per person (one-way) - Self-parking fee: EUR 5 per day - Valet parking fee: EUR 10 per day - Pet fee: EUR 20 per pet, per night plus a one-off EUR 25 cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from June to October Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 16 years old are not allowed in the fitness facility Guests under 14 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Arena Grand Hotel Grand Arena Hotel Grand Hotel Arena Hotel Grand Arena Kempinski Grand Arena Kempinski Grand Arena Bansko Kempinski Grand Arena Hotel Kempinski Grand Hotel Arena Kempinski Hotel Grand Arena Kempinski Hotel Grand Arena Bansko Kempinski Hotel Bansko Kempinski Resort Grand Arena Kempinski Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Kempinski Hotel Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Bansko ## Frequently asked questions ### Does Kempinski Hotel Grand Arena have a pool? > Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM. ### How much does it cost to stay at Kempinski Hotel Grand Arena? > As of 20 Oct 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on 21 Oct 2025 start from £148.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Bansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kempinski Hotel Grand Arena pet-friendly? > Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees. ### How much is parking at Kempinski Hotel Grand Arena? > Self-parking is available for EUR 5 per day. Valet parking is available for EUR 10 per day. ### What time is check-in at Kempinski Hotel Grand Arena? > Check-in begins at 3 PM. Late check-in is available during limited hours. ### What time is check-out at Kempinski Hotel Grand Arena? > Checkout is at noon. ### Does Kempinski Hotel Grand Arena provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies. ### Where is Kempinski Hotel Grand Arena located? > Located in the mountains, this ski-in/ski-out hotel in Bansko is within a 5-minute walk of Bansko Ski Resort and Bansko Gondola Lift, and is convenient for winter sports, such as skiing lessons and snowshoeing. SkiBansko by Traventuria and Vihren are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kempinski Hotel Grand Arena Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 240 8 - Good 54 6 - Okay 11 4 - Poor 2 2 - Terrible 3 ### 9.4/10 Cleanliness ### 9.6/10 Staff & service ### 9.4/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Nikolay 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Stay ##### Nikolay Stayed 1 night in Sep 2025 ### 10/10 Excellent #### shlomo 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort excellent hotel, excellent breakfast great location ##### shlomo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### shaul 23 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great resort ##### shaul Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### David 25 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well presented hotel with great facilities and good access to town and mountain. ##### David Stayed 2 nights in Jun 2024 ### 8/10 Good #### Julian Michael 2 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and lovely staff. ##### Julian Michael Stayed 6 nights in Jan 2024 ### 10/10 Excellent #### Bilyana 31 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great stay, everything was perfect! ##### Bilyana Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### avraham 20 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place ##### avraham Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Atanas 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spa was nice ##### Atanas Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Sharon 3 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel and a great location It was a great vacation ![](https://a.travel-assets.com/ugc/hotel-reviews/6E72AAE1FA993DA27BB4D0E023C7BAB4F505C01E1709480812121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Jay 4 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay and amazing location. I would definitely return again. ##### Jay Stayed 3 nights in Jan 2024 ### 8/10 Good #### Aviad 17 Feb 2025 Liked: Cleanliness, staff & service #### Good ski resort Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge) ##### Aviad Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### sean 28 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 night vegan get away Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more. ##### sean Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Kristine 19 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great ski hotel Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded. ##### Kristine Stayed 7 nights in Feb 2023 ### 8/10 Good #### daniel 30 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Still the best hotel in Bansko I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist ##### daniel Stayed 2 nights in May 2024 ### 10/10 Excellent #### Rich 21 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended. ##### Rich Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Edward 30 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities The best customer service ever! ##### Edward Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Marc 20 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable. ##### Marc Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Forum 20 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon. ##### Forum Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Dimitar 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dimitar Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Elad 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Elad Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Kristina 11 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Kristina Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### William 3 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### William Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Ivaylo 31 Mar 2025 ##### Ivaylo Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Lulzim 21 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Lulzim Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Koray 17 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Koray Stayed 3 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [MPM Hotel Arsena](https://www.expedia.co.uk/Nessebar-Hotels-MPM-Hotel-Arsena-Ultra-All-Inclusive.h17278980.Hotel-Information) > > [Hotels in Greater London](https://www.expedia.co.uk/Destinations-In-Greater-London.d6046290.Hotel-Destinations) > > [Hostels Windermere](https://www.expedia.co.uk/Windermere-Hostels.d5478-aaHostels.Travel-Guide-Accommodation) > > [Sol Nessebar Palace - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Palace-All-Inclusive.h1409522.Hotel-Information) > > [Barcelo Valencia Hotel](https://www.expedia.co.uk/Valencia-Hotels-Barcelo-Valencia-Hotel.h1376275.Hotel-Information) > > [Hotel Parasol by Dorobe](https://www.expedia.co.uk/Torremolinos-Hotels-Hotel-Parasol-Garden.h1383459.Hotel-Information) > > [Hotels with smoking rooms in London](https://www.expedia.co.uk/London-Hotels-Hotels-With-Smoking-Rooms.0-0-d178279-tHotelswithsmokingrooms.Travel-Guide-Filter-Hotels) > > [Aqua Paradise Resort - Hotel & Aquapark - All Inclusive](https://www.expedia.co.uk/Ravda-Hotels-Aqua-Paradise-Resort-Hotel-Aquapark.h57159405.Hotel-Information) > > [Aparthotels Tuscany](https://www.expedia.co.uk/Tuscany-Apart-Hotels.d601686-aaApartHotels.Travel-Guide-Accommodation) > > [Aphrodite Beach Hotel](https://www.expedia.co.uk/Nessebar-Hotels-Aphrodite-Beach-Hotel.h2794153.Hotel-Information) > > [Santa Marina Holiday Village](https://www.expedia.co.uk/Sozopol-Hotels-Santa-Marina-Holiday-Village.h1523184.Hotel-Information) > > [All-Inclusive Hotels in Bali](https://www.expedia.co.uk/Destinations-In-Bali-All-Inclusive-Hotel.0-0-d602651-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Sol Nessebar Bay - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Bay-All-Inclusive.h1409491.Hotel-Information) > > [Hotel Perla Beach Luxury](https://www.expedia.co.uk/Primorsko-Hotels-Hotel-Perla-Beach-Luxury.h37154278.Hotel-Information) > > [Hotel Kennedy Nova](https://www.expedia.co.uk/Gzira-Hotels-Hotel-Kennedy-Nova.h857836.Hotel-Information) > > [Sol Nessebar Mare](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Mare.h1409475.Hotel-Information) > > [Hotels in Konyaalti](https://www.expedia.co.uk/Konyaalti-Hotels.d6323188.Travel-Guide-Hotels) > > [Hotels in Las Palmas de Gran Canaria](https://www.expedia.co.uk/Las-Palmas-De-Gran-Canaria-Hotels.d2117.Travel-Guide-Hotels) > > [Festa Via Pontica](https://www.expedia.co.uk/Pomorie-Hotels-Festa-Via-Pontica.h2900418.Hotel-Information) > > [Rochestown Park Hotel](https://www.expedia.co.uk/Douglas-Hotels-Rochestown-Park-Hotel.h45665.Hotel-Information) > > [Villas Verona](https://www.expedia.co.uk/Verona-Villas.d6046582-aaVillas.Travel-Guide-Accommodation) > > [The Whittington & Cat](https://www.expedia.co.uk/Hull-Hotels-The-Whittington-Cat.h4508090.Hotel-Information) > > [Pegasus Hotel & Villa](https://www.expedia.co.uk/Fethiye-Hotels-Pegasus-Hotel-Villa.h23011591.Hotel-Information) ### Flights > [Jet2 Birmingham (BHX) to Rome (FCO) flights](https://www.expedia.co.uk/lp/flight-routes/jet2-from-birmingham-to-fiumicino-leonardo-da-vinci-intl/ls/bhx/fco) > > [Flights from Manchester (MAN) to Sion (SIR)](https://www.expedia.co.uk/lp/flights/man/sir/manchester-to-sion) ### Activities > [Things to do in Gardone Riviera](https://www.expedia.co.uk/Things-To-Do-In-Gardone-Riviera.d4312.Travel-Guide-Activities) ### Packages > [Mount Vesuvius](https://www.expedia.co.uk/Mount-Vesuvius-Campania.d6049601.Attraction) > > [Ingham Holidays](https://www.expedia.co.uk/Ingham.d3000443281.Holidays-City-Breaks)