Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great 5 star hotel next to the mountains.

Posted 10-Aug-2015
Great service and the hotel staff were excellent. Great facilities and ideal for both winter or summer holidays.
Comment from Hotel Management
12-Aug-2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Guest, Thank you for taking the time to share comments of your recent stay at Kempinski Hotel Grand Arena Bansko. We were happy to read that you were distinctly pleased with the service of our staff, which is an absolute reflection of our top priority here at the hotel – to offer our valued guests superior service with utmost care and a personal touch! We pride ourselves with being an all-seasons hotel resort, offering a variety of facilities and activities for guests to enjoy year-round. We are looking forward to meeting you again in the nearest future! Warm regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 23-Mar-2015 on Hotels
5 out of 5
Recommended
for Couples
by Aviad

This traveller left a rating score only Posted 22-Mar-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 11-Mar-2015
Greta experience, perfect distance to the gondol. Spa was fantastic.
Comment from Hotel Management
13-Mar-2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Guest, Thank you for choosing Kempinski Hotel Grand Arena Bansko for your latest ski vacation in Bansko! You kind words of appreciation regarding our location, spa facilities and your overall experience at the hotel give us all great pleasure. Moreover, they motivate us to strive to furthermore enhance the value of the luxury product and services, which we offer to our treasured guests. We are sincerely looking forward to your next visit! With warmest regards from the winter capital of the Balkans, Athanassios N. Manos General Manager
5 out of 5
Recommended
for Families
by Boris

This traveller left a rating score only Posted 02-Mar-2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by m bulent

This traveller left a rating score only Posted 01-Mar-2015 on Hotels
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 27-Feb-2015 on Hotels
5 out of 5
Recommended
for Families
by Thomas from Göteborg

Superbra hotell

Posted 22-Feb-2015 on Hotels
Det finns ingenting att klaga på om detta hotell. Service och standard var väldigt bra. Man får betala mycket mera på andra ställen för att nå upp till den standarden som Kempinski Bansko levererade. Vi kommer garanterat tillbaka.
Comment from Hotel Management
25-Apr-2015 by Kempinski Bansko, Hotel Management
Dear Valued Guest, Thank you for your comments. We are very pleased that you have had an enjoyable vacation at Kempinski Hotel Grand Arena Bansko and that you particularly appreciated our services. As an international five stars hotel we strive daily to ensure the best service and quality. We are sincerely looking forward to welcoming you back to Bansko, in the very heart of the Balkan Alps! With kindest regards, Athanassios N. Manos General Manager of Kempinski Hotel Grand Arena Bansko
4 out of 5
Recommended
for Families
by A verified traveller

Relaxing holiday place

Posted 09-Feb-2015 on Hotels
Comfortable, but overcrowded
4 out of 5
Recommended
for Families
by Nicos from Greece

Convenient, but pretty expensive.

Posted 09-Feb-2015 on Hotels
Excellent location, very good hotel, with amazing staff. The temperature control in the room is a problem. It was extremely hot, and the only way to lower the temperature was to keep the doors open. The extra bed they provided for our 12 year old was also not up to standard. I also think that overall the place is a bit overpriced.