6/10 Okay
Shi Guang Eugene
18 Oct 2019
Disliked: Cleanliness
2 night business trip
This is my 3rd time staying at this apartment and it seemed to be getting worse.
I arrived around 6pm for check-in and there was only a cleaner at the front desk who could not understand English.
Later a lady came in to take over but could not confirm my booking and had to call Expedia.
The whole check-in process was quite poorly managed.
At check-out on the last morning 8am there was no one at the reception.
I notified the lady at the cafe to handle my check-out but she took almost 10 minutes before coming to assist.
Finally, the room cleanliness is worse this time as I got a 2nd floor room.
There were 2 cockroaches in the room and no tissue paper provided.
In my first 2 stays on the 5th floor the cleanliness was actually quite decent.
If I do stay another time I would definitely request for the top floor again.
Shi Guang Eugene
Stayed 2 nights in Oct 2019
