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4.9
Exceptional
Rating 5 - Excellent. 133 out of 144 reviews
5 - Excellent 92%
Rating 4 - Good. 10 out of 144 reviews
4 - Good 7%
Rating 3 - Okay. 1 out of 144 reviews
3 - Okay 1%
Rating 2 - Poor. 0 out of 144 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 144 reviews
1 - Terrible 0%

5.0/5

Cleanliness

4.9/5

Staff & service

4.5/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cool backstreet hotel with style. Feels like a little secret, with a discreet buzzer on a nondescript door and then you enter a wonderful entrance hall. More provider residences lovely breakfast room that full hotel. Love it.
Stayed 1 night in Mar 2020

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming decor, spacious bathroom, excellent breakfast
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. A special find. I object to being told that I must write a review. I have rated this facility and that should be sufficient. Change the system. Hasn’t Trip Advisor heard of Net Promoter Scores!
Stayed 2 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Par excellence
Wonderful, relaxing and delightful stay. L'hotel has a very warm and welcoming atmosphere. Jean Frocois is a magnificent host and the decor is subtly classy. Arras is a gem, more local than touristy. Much of the main sights are within reasonable walking distance.
Stayed 4 nights in Sep 2019