- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
Worst service ever - stay away
Worst service ever. Booked this location because it was close to the beach, with a kitchen, breakfast, sun umbrella and lounger included. We did not get any of this, despite referring to our reservation multiple times. The hostess did not even look me in the eye, just wrote 'no kitchen/no breakfast' through google translate and ignored any attempts at communication. The hostess was hostile throughout our two-night stay and did not even provide the right wifi code, despite us texting to ask for it twice and then receiving the wrong one(!) six hours later. Also, the surrounding area is run down and all but abandoned, with rubbish in the streets. There is absolutely nothing in the area, apart from the nice beach. The building itself has a flashing neon light along the sides, making it difficult to sleep. The so-called gym downstairs includes a leather sofa and an ash tray. We proposed that the hostess should edit her offering if they intended not to deliver on her promises and facilities listed on hotels.com. No comment or acknowledgement of that, either. Most shocking service, stay away and pick one of the locations further down the coast. Anzio and Nettuno are nice. Also, go for verified hotels.com reviews. The hostess also has a ratty restaurant on the beach which for some reason has a decent score on google. Just note that this relates to the restaurant only - not these apartments.