Title: Smartflats - Central Antwerp Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Smartflats - Central Antwerp Apartments in Antwerp with kitchens and Select Comfort beds ![Design Apartment, 2 Bedrooms | Dining room](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/142e3d75.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Design Apartment, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/b8084704.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Penthouse, 1 Bedroom, Terrace, City View | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/b00908f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Penthouse, 1 Bedroom, Terrace, City View | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/38744a57.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Penthouse, 1 Bedroom, Terrace, City View | Living area | 24-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/2db7197d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Consider a stay at Smartflats - Central Antwerp and take advantage of a terrace, laundry facilities and a snack bar/deli. Guests can connect to free in-room WiFi. 7.6 Good ## Popular amenities - Dryer - Washer - Kitchen - Outdoor space - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4875953&PinnedHotelID=4875953&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 2 of 2 rooms ![Exclusive Penthouse, 1 Bedroom, Terrace, City View | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/283e0868.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Penthouse, 1 Bedroom, Terrace, City View ### Highlights Terrace Separate dining area Separate sitting area Heating Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV - 1 bedroom - City view - Sleeps 2 - 1 Double Bed ![1 bedroom, premium bedding, Select Comfort beds, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4880000/4876000/4875953/05ec06a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design Apartment, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Heating Kitchen Full-sized fridge/freezer Dishwasher Flat-screen TV Washer/dryer - 2 bedrooms - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAntwerp-Hotels-Smartflats-Design-Antwerp-Central.h4875953.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAntwerp-Hotels-Smartflats-Design-Antwerp-Central.h4875953.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.21796%2C4.41702&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=J-1aUsVgjoLV2m6-i5NRQnGWC9c=) Van Ertbornstraat 11, Antwerp, 2018 #### What's nearby - Diamond District - 1 min walk - 0.0 miles - Antwerp Zoo - 6 min walk - 0.4 miles - Antwerp Market Square - 16 min walk - 0.9 miles - Port of Antwerp - 18 min walk - 1.0 mile - Sportpaleis - 5 min drive - 1.7 miles #### Getting around - Antwerp (ZWE-Antwerp Central Train Station) - 4 min walk - Antwerp Port House Tram Stop - 4 min drive - Brussels Airport (BRU) - 41 min drive #### Restaurants - ‪Bier Central - ‬2 min walk - ‪Quick - ‬1 min walk - ‪Sano - ‬1 min walk - ‪Five Guys - ‬1 min walk - ‪Takumi Ramen Kitchen - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Smartflats - Central Antwerp Apartments in Antwerp with kitchens and Select Comfort beds Along with a snack bar/deli, this smoke-free apartment building has laundry facilities and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and multilingual staff assistance are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Comforts include a Select Comfort bed and premium bedding, and guests will also find conveniences, such as a washer/dryer and a dining area. Housekeeping is available once per stay. Smartflats - Central Antwerp offers 9 accommodations with washers/dryers and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature premium bedding. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Antwerp apartment provides complimentary wireless Internet access. 24-inch flat-screen televisions come with cable channels. Housekeeping is offered once per stay and an iron/ironing board can be requested. ## Similar properties ![Comfort Duplex | 2 bedrooms, free WiFi](https://images.trvl-media.com/lodging/102000000/101340000/101331000/101330961/d09fd55f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smartflats - The Brooklyn Statiekwartier - Kitchen - Free WiFi - Microwave 6.8 9 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=101330961&PinnedHotelID=101330961&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment | Terrace/patio](https://images.trvl-media.com/lodging/109000000/108320000/108317800/108317711/61cce468.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### National Large City Apartments Old Town - Kitchen - Washer - Free WiFi - Soundproof rooms 10 Exceptional 1 review £121 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=108317711&PinnedHotelID=108317711&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/12000000/11260000/11253100/11253076/b39ab913.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smartflats Design - 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Free WiFi - Air conditioning - Gym - Breakfast available 8.4 Very good 9 reviews £71 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=116202680&PinnedHotelID=116202680&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/1000000/90000/81300/81277/ed25da89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Astoria Hotel Centraal Station - Free WiFi - Breakfast available - Parking available - Housekeeping 7.8 Good 1,008 reviews £55 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=81277&PinnedHotelID=81277&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Apartment, 4 Bedrooms, Terrace | Terrace/patio](https://images.trvl-media.com/lodging/108000000/107250000/107248400/107248328/c2b75102.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smartflats - Avenue Antwerp Old Town - Kitchen - Washer - Dryer - Free WiFi 2.8 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=107248328&PinnedHotelID=107248328&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, oven, stovetop, dishwasher](https://images.trvl-media.com/lodging/44000000/43360000/43357900/43357809/dbb4c1ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Red With Pearls by SHWAY Old Town - Kitchen - Washer - Air conditioning 9.4 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=43357809&PinnedHotelID=43357809&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/34000000/33950000/33943800/33943740/0fd93dba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming apartment in 'historic heart' of Antwerp Old Town - Kitchen - Free WiFi - Microwave 9.4 Exceptional 76 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=33943740&PinnedHotelID=33943740&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Kitchen - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Espresso maker - Full-sized refrigerator/freezer - Hob - Microwave - Oven - Toaster ### Dining - Snack bar/deli ### Bedrooms - Bedroom - Premium bedding - Select Comfort mattress ### Bathroom - 1 private bathroom - Bathtub or shower - Free toiletries - Hair dryer - Towels provided ### Living spaces - Living room - Separate dining area - Separate sitting area ### Entertainment - 24-inch flat-screen TV with cable channels ### Outdoor areas - Terrace ### Laundry - Laundry facilities - Washer/dryer ### Comfort - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Hardwood flooring in room - Smoke-free property ### Services and conveniences - Housekeeping (once per stay) - Iron/ironing board on request - Multilingual staff - Tour and ticket assistance ### Location highlights - Near a metro station - Near a train station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 6 floors - 9 units ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Express check-out available ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Van Erntborntstraat 11, 2018 Antwerp\] Guests will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance Prior to arrival, you must complete online registration via a secure link ### Access methods Lockbox, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are available for EUR 25.0 per stay ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.97 per person, per night We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: EUR 25.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Coco-Mat Residence Coco-Mat Residence Antwerp Coco-Mat Residence Apartment Coco-Mat Residence Apartment Antwerp Smartflats Design Antwerp Central Apartment Smartflats Design Central Apartment Smartflats Design Antwerp Central Smartflats Design Central Smartflats Central Antwerp Smartflats Design Antwerp Central Smartflats - Central Antwerp Antwerp Smartflats - Central Antwerp Apartment Smartflats - Central Antwerp Apartment Antwerp ## Frequently asked questions ### Is Smartflats - Central Antwerp pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Smartflats - Central Antwerp? > This property doesn't offer parking. ### What time is check-in at Smartflats - Central Antwerp? > Check-in start time: 4:00 PM; check-in end time: midnight. ### What time is check-out at Smartflats - Central Antwerp? > Checkout is at 11:00 AM. ### Where is Smartflats - Central Antwerp located? > Located in Centraal Station, this apartment building is steps away from De Keyserlei, Flemish Opera and Diamondland. Diamond District and Century Center are also within 5 minutes. Antwerp (ZWE-Antwerp Central Train Station) and Antwerp Central Station are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Smartflats - Central Antwerp Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 61 8 - Good 24 6 - Okay 9 4 - Poor 14 2 - Terrible 19 ### 7.8/10 Cleanliness ### 8.4/10 Staff & service ### 5.8/10 Amenities ### 8.0/10 Property conditions & facilities ### 4.4/10 Eco-friendliness ### 10/10 Excellent #### Gentiana 17 Jul 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin. ##### Gentiana Stayed 3 nights in Jul 2022 ### 4/10 Poor #### Miki 7 Apr 2025 Liked: Communication Disliked: Cleanliness, room comfort #### Would not recommend It was dirty, dusty, and lots of things was not done. The TV is not plugged in (the wire was not long enough either). The dishwasher stinks of very old dirty water. The fridge and the freezer are not working(if you are staying for a longer time thinking you can you them). There's no internet. There's a dryer but no washer. There's constant alarm from the front door down stairs that you also can hear from the bedroom. But the bed is pretty comfortable. And from the Hotels.com's side... The apartment with balcony is not available. I booked it but i hot the other apartment. ##### Miki Stayed 4 nights in Apr 2025 ### 4/10 Poor #### Verified traveller 25 May 2024 Liked: Room comfort Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day. ##### Verified traveller Stayed 3 nights in May 2024 ### 6/10 Okay #### Wendy 19 Aug 2023 Liked: Cleanliness, room comfort, communication #### Great location The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor. ##### Wendy Stayed 6 nights in Aug 2023 ### 2/10 Terrible #### Susan 26 Sept 2022 Disliked: Cleanliness, amenities, property conditions & facilities, communication Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers. ##### Susan Stayed 2 nights in Sep 2022 ### 2/10 Terrible #### Monica 17 Sept 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Filthy, greasy on the floors, which stuck underneath our shoes . Rats on the balconny and even one inside the apt.. Dishwaser was out of order. The equipment for dishes was lacking. Dusty and badly cleaned on arrival. No one from the staff called back, when we contacted them. Bed bugs , we were severely bitten all over . Overall a disgrace and far away from what one should expect of a 4 star hotel. ##### Monica Stayed 6 nights in Sep 2023 ### 6/10 Okay #### Mark 25 Dec 2023 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited. ##### Mark Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Chloe 11 Aug 2024 Disliked: Cleanliness, communication #### Awful stay When walking up, the front door didn’t work, so it was left open to the street. This entryway was not lit, and had equipment all over the place. We found out that we shared an elevator with Five Guys restaurant next door because one night it was full of potatoes. Upon arrival to our unit, we found the bathroom sinks had backed up and had trash in them. The main bathroom light did not work. Both of the toilet seats were not clean. The sheets had hair in them, the towels were all stained in some way. We found underwear under the bed. There was no hot water our entire stay. Only one of the windows was unlocked and could open, allowing very little ventilation. One of the windows was cracked. The floors were sticky in places. There were dirty handprints on the walls, stains on the ceiling, and water damage below the windows. The front door constantly jiggled because it was not actually framed. This place was very odd because there were lamps in places without outlets. The TV didn’t have an outlet anywhere close to it, so it did not work as advertised. We reached out to the owners via hotels.com and there has been no response. ![](https://a.travel-assets.com/ugc/hotel-reviews/390EBD4B0589D43F633B0B729985F1E8F76C1A5E1723385163666.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/691334676A2A0D6848CC94030893FE0F7FB799541723385164137.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DD2E3A0066E6395F556CD8096B102398CD8AA6831723385165717.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5DC1AD2EF39B79496600CE2013C9A0159A7ECF3F1723385165911.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chloe Stayed 3 nights in Aug 2024 ### 4/10 Poor #### Nino 7 Apr 2024 Disliked: Cleanliness, property conditions & facilities, communication Although the property boasts a perfect location, ample space, and fantastic views, our stay was marred by numerous issues that made it quite challenging. Despite reaching out to The Smartflats Team via telephone and WhatsApp, none of the issues were addressed during our stay. 1. The internet connection was non-functional throughout our three-night stay. 2. We requested a change to our door access code due to security concerns, as our neighbors had the same code, compromising our safety and privacy. Additionally, the neighboring guests inadvertently entered our property. 3. A foul odor emanated from the shower. 4. The TV remote control was missing. 5. Essential bathroom amenities such as shower and hand wash utensils were depleted. 6. Numerous stains were present around many door knobs and light switches. 7. Kitchen cupboard and fridge doors exhibited a sticky residue. 8. The building entrance and elevator were significantly dirty and emitted unpleasant odors. 8. The doorknob to the sleeping room was broken. 9. Both the balcony door and the window in the sleeping room were dysfunctional and did not close properly. Had they addressed at least some of these issues, I would highly recommend the property due to its fantastic view and proximity to the central train station. ##### Nino Stayed 3 nights in Mar 2024 ### 4/10 Poor #### Henk 1 Nov 2024 Disliked: Cleanliness, communication Erg vies appartement, vloer plakte overal en de kinderen hadden na 30 seconden al vieze zwarte voeten. Gelijk gemeld bij service center maar ze hebben t niet opgelost. Verder zat in de vriezer een vieze laag ijs waar ze op de noordpool u tegen zeggen. Ook wilde een raam niet dicht, niet fijn met kleine kinderen op die hoogte. En bij verlaten was lift ook nog eens kapot wat een uur heeft gekost om alles op ee trappen naar beneden te krijgen. Dus afrader! Was alles dan slecht? Nee de grote van het appartement was geweldog evenals de locatie dicht bij het centrum, de winkels en de zoo! ##### Henk Stayed 2 nights in Oct 2024 ### 2/10 Terrible #### Simon 23 Sept 2024 Disliked: Cleanliness, room comfort, communication #### Like a horror movie This place is dangerously rundown. Please cancel any bookings you have here Pro: • Location • Big space and nice terrace Against: • Front door to building is broken and replaced with dodgy door and plywood frame which is constantly open. The broken front door has a constant alarm. • Lift is broken to ground floor. It’s works intermittently and is often full of waste. • Hallways smell as is used for storage for dirty bedding and are used for storing waste for the Fast food burger place next door (5 Guys) who use the same lift and stairwell. E.g. lift was unusable for hours as it was full of large smelly bins • Hallway floors are wet. Smell is a mixture of fast food waste, homeless people and sewage. Hallways blocked with cages for bedding and food waste • Stairways are unlit. Lights have been torn out from the ceiling, presumably to allow the homeless to sleep in the dark. • Homeless people sleep in the lift lobby at night • There is a hole in the front door of the apartment stuffed with a plastic bag • The windows are broken or don’t lock making the place both hot and insecure. The bedroom has no opening windows (window is screwed shut) and is floor to ceiling glass, so is very hot. • There are mosquitos and bugs everywhere. Had to visit the pharmacy twice for numerous bug bites. Praying it’s the bugs I can see and not bed bugs. • Representatives of the property do nothing (look at reviews here and on other sites- these are long standing issues). ![](https://a.travel-assets.com/ugc/hotel-reviews/A798C01B88E98A11FAB287B99B09041B1D9C1D7C1727105579805.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/799591640204D870F6B8BF6303FE9FE21C2F89CF1727105579542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E3E14433B56FBF125D29BCFCC6A66287226BB1F71727105579728.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6F8F61DFD075FAEB754AADBB70D4F5B9DB3844A61727105580345.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Simon Stayed 5 nights in Sep 2024 ### 2/10 Terrible #### Ewa 22 Aug 2024 Disliked: Cleanliness, room comfort, communication #### Disgusting and dangerous Please stay away from this property it was disgusting and dangerous even the fire alarms was ripped of the walls and not to mention bugs in the cutlery draws ,rotten food in the fridge etc.etc ![](https://a.travel-assets.com/ugc/hotel-reviews/23750B1E84A8C36F7A83D667F5E01D7CB98809411724316232795.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D56F733498A2B0320FE8F31B14C2A8BF28BB33AA1724316232115.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0BFAB60A6DCB5D0326BCF839FD6B439DFA31611B1724316233165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/639D630BEA298A38D00C28122B4635C50559DC4D1724316234600.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ewa Stayed 1 night in Aug 2024 ### 6/10 Okay #### Maria 13 Jun 2024 Liked: Amenities, communication Disliked: Property conditions & facilities Det fanns mycket att tillägga vad gäller underhåll. I princip allt var trasigt och det verkar som om det varit så länge och att ingen bryr sig. Men vi njöt av storleken och utsikten samt det perfekta läget. ##### Maria Stayed 4 nights in Jun 2024 ### 2/10 Terrible #### Louise 22 Jan 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel ##### Louise Stayed 3 nights in Jan 2024 ### 6/10 Okay #### davy 9 Jan 2024 Disliked: Cleanliness, room comfort, communication #### Goede locatie maar verwaarloosd appartement Het appartement is gelegen op een mooie locatie in Antwerpen vlakbij het centraal station. Helaas wordt het appartement slecht onderhouden (geen werkende chauffage!) en voelt het verblijf onveilig (deur kan niet op slot langs binnenzijde). Niet aan te raden. ##### davy Stayed 1 night in Jan 2024 ### 8/10 Good #### Denis 26 Oct 2023 Liked: Cleanliness #### bien globalement mais... beaux volumes mais pas aussi sexy que sur les photos (pas de balcon) malgré choix version luxe impossible de se servir de la tv ##### Denis Stayed 1 night in Oct 2023 ### 8/10 Good #### Verified traveller 18 Sept 2023 Liked: Room comfort Disliked: Cleanliness De lokatie van het appartement is top. Het is een prachtig appartement met heel veel licht. Bedden waren netjes gemaakt. Wij waren echter niet tevreden over de netheid van de keuken en de gangen. ##### Verified traveller Stayed 1 night in Sep 2023 ### 4/10 Poor #### Petra 25 Aug 2023 Disliked: Cleanliness, communication Der lift in den 6.stock defekt, stiegenhaus stark verschmutzt, das Haus eine Baustelle, die klospülung defekt, ##### Petra Stayed 1 night in Aug 2023 ### 6/10 Okay #### Leon 31 Jul 2023 Disliked: Communication Appartement was lekker ruim en goed gelegen. Lift was stuk, dus we moesten via trap naar de 4e etage. Verlichting in trappenhuis was gedeeltelijk defect, dus had je een zaklamp nodig om de deur te vinden. TV werkte niet goed. Zwakke wifi in appartement. ##### Leon Stayed 3 nights in Jul 2023 ### 2/10 Terrible #### Seungchul 27 Oct 2022 Disliked: Cleanliness, room comfort, communication #### Total disaster Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap. ##### Seungchul Stayed 2 nights in Oct 2022 ### 2/10 Terrible #### Stephen 24 Oct 2021 Disliked: Cleanliness, room comfort, communication #### Not Smart to stay there Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage. The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it. ![Broken lamps](https://a.travel-assets.com/ugc/hotel-reviews/CA5A9296317E4E607D154EAE469CBA837504D8431634891151074.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![No glasses, leaky cups](https://a.travel-assets.com/ugc/hotel-reviews/D77C295F9494062D4794912127DC169D7904E8551634891151240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Great view, but super run down](https://a.travel-assets.com/ugc/hotel-reviews/CC761FC8D9FC8948ED88D0144D0CC5A69C244AA81634891151570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephen Stayed 2 nights in Oct 2021 ### 2/10 Terrible #### Brian 10 Oct 2021 Disliked: Cleanliness, amenities, property conditions & facilities, communication \*\*Beware of this property\*\* This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape. There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity. If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp. ##### Brian Stayed 7 nights in Oct 2021 ### 6/10 Okay #### Verified traveller 7 Aug 2021 Liked: Amenities Huge apartment on a super spot. Fine beds and bathroom but shower sometimes going to cold. TV and tablet not working. Fine kitchen but with few silverware and an extra pan would have been welcome. Apartment also has as a storage place for the cleaning ladies in the hallway which is not very comfortable since they sometimes have to come in during the stay. ##### Verified traveller Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Bruno 29 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bel appartement Appartement exceptionnel. Vue superbe. Très bien placé. Acces via code et coffre à clef. Pratique. ##### Bruno Stayed 1 night in Feb 2020 ### 4/10 Poor #### Thijs 17 Feb 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Outdated and not clean Outdated apartment, did not look like the pictures. Lot of maintenance issues and the apartment was not clean at all. After complaining with the Smart apartments the only reply I Got was: hope to see you again soon. That is not going to happen and I really do NOT recommend. ##### Thijs Stayed 1 night in Feb 2020 ## Expedia's Latest Trends ### Hotels > [Hotel Indigo Brussels - City by IHG](https://www.expedia.co.uk/Brussels-Hotels-Hotel-Indigo-Brussels-City.h44123308.Hotel-Information) > > [Grand Hotel Casselbergh Bruges](https://www.expedia.co.uk/Bruges-Hotels-Grand-Hotel-Casselbergh-Bruges.h3138252.Hotel-Information) > > [Thon Hotel Brussels City Centre](https://www.expedia.co.uk/Brussels-Hotels-Thon-Hotel-Brussels-City-Centre.h564033.Hotel-Information) > > [Novotel Brussels off Grand'Place](https://www.expedia.co.uk/Brussels-Hotels-Novotel-Brussels-Off-GrandPlace.h16484.Hotel-Information) > > [Hotel Aragon](https://www.expedia.co.uk/Bruges-Hotels-Hotel-Aragon.h1057951.Hotel-Information) > > [Dukes’ Palace – by Dukes’ Hotel Collection](https://www.expedia.co.uk/Bruges-Hotels-Dukes-Palace-By-Dukes-Hotel-Collection.h1853344.Hotel-Information) > > [Tulip Inn Antwerpen](https://www.expedia.co.uk/Antwerp-Hotels-Tulip-Inn-Antwerpen.h1118207.Hotel-Information) > > [Novotel Brussels City Centre](https://www.expedia.co.uk/Brussels-Hotels-Novotel-Brussels-City-Centre.h564711.Hotel-Information) > > [Motel One Brussels](https://www.expedia.co.uk/Brussels-Hotels-Motel-One-Brussels.h7614656.Hotel-Information) > > [Numa Brussels Royal Galleries](https://www.expedia.co.uk/Brussels-Hotels-Hotel-Hubert-Grand-Place.h26589382.Hotel-Information) > > [Hilton Antwerp Old Town](https://www.expedia.co.uk/Antwerp-Hotels-Hilton-Antwerp-Old-Town.h566.Hotel-Information) > > [Warwick Grand-Place Brussels](https://www.expedia.co.uk/Brussels-Hotels-Warwick-Brussels.h16683.Hotel-Information) > > [august](https://www.expedia.co.uk/Antwerp-Hotels-August.h34922261.Hotel-Information) > > [Martin's Relais](https://www.expedia.co.uk/Bruges-Hotels-Martins-Relais.h8913.Hotel-Information) > > [Golden Tulip De' Medici Hotel](https://www.expedia.co.uk/Bruges-Hotels-Golden-Tulip-De-Medici-Hotel.h876692.Hotel-Information) > > [Grand Hotel Normandy by CW Hotel Collection](https://www.expedia.co.uk/Bruges-Hotels-Grand-Hotel-Normandy.h1211151.Hotel-Information) > > [a&o Brussel Centrum](https://www.expedia.co.uk/Brussels-Hotels-The-President-Brussels-Hotel.h27272.Hotel-Information) > > [Martin's Brugge](https://www.expedia.co.uk/Bruges-Hotels-Martins-Brugge.h527382.Hotel-Information) > > [Novotel Brugge Centrum](https://www.expedia.co.uk/Bruges-Hotels-Novotel-Brugge-Centrum.h16264.Hotel-Information) > > [Urban Yard](https://www.expedia.co.uk/Brussels-Hotels-Floris-Ustel-Midi.h27731.Hotel-Information) > > [Steigenberger Icon Wiltcher's](https://www.expedia.co.uk/Brussels-Hotels-Steigenberger-Icon-Wiltchers.h3057.Hotel-Information) > > [Mercure Antwerp City South](https://www.expedia.co.uk/Antwerp-Hotels-Mercure-Antwerp-City-South.h442005.Hotel-Information) > > [Dukes’ Academie – by Dukes’ Hotel Collection](https://www.expedia.co.uk/Bruges-Hotels-Academie-Hotel.h1061349.Hotel-Information) > > [The Hoxton Brussels](https://www.expedia.co.uk/Brussels-Hotels-THE-Hoxton-Brussels.h83672760.Hotel-Information) > > [Pillows Grand Boutique Hotel Reylof Ghent](https://www.expedia.co.uk/Ghent-Hotels-Pillows-Grand-Boutique-Hotel-Reylof-Ghent.h4364829.Hotel-Information) > > [Pullman Brussels Centre Midi](https://www.expedia.co.uk/Brussels-Hotels-Pullman-Brussels-Centre-Midi.h5974606.Hotel-Information) > > [Hotel de Orangerie by CW Hotel Collection - Small Luxury Hotels of the World](https://www.expedia.co.uk/Bruges-Hotels-Hotel-De-Orangerie.h34069.Hotel-Information) > > [Crowne Plaza Bruges by IHG](https://www.expedia.co.uk/Bruges-Hotels-Crowne-Plaza-Bruges.h11886.Hotel-Information) > > [Bedford Hotel & Congress Centre](https://www.expedia.co.uk/Brussels-Hotels-Bedford-Hotel-Congress-Centre.h24718.Hotel-Information) > > [ibis Styles Brugge Centrum](https://www.expedia.co.uk/Bruges-Hotels-Ibis-Brugge-Centrum.h15616.Hotel-Information)