Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Wilmington, De

Rough start but ended ok.

Posted 15-Sep-2014
I booked two non refundable rooms which were to be adjoining for my daughter's sleepover. The hotel had my info all wrong, wanted to give me a side by side room, and wanted to charge me more for an adjoining room....something I already had paid for. On top of that their pool was being renovated which was not made known on their website at the time of booking. Kids want a pool..I would have went elsewhere had I known. I had to argue with the guest agent regarding the pool and my accommodations and ended up showing the agent proof in an email I received regarding an adjoining room. It took me 30 minutes to check in and I am being nice about that. Major headache in the beginning....I had to argue down the guest agent and show proof because they had my accommodations all wrong.
2 out of 5
by A verified traveller from NJ

A Bit Run Down

Posted 01-Sep-2014
Pros: Friendly front desk staff
Cons: Maintenance of rooms - make sure internet is functioning -
Location: Not much without driving some distance. A quick short cut around the airport to the Rt13 commercial district is possible, but road was closed
We booked this hotel last minute based on mostly positive reviews. It's located right on busy Rt 95, but very much in the middle of nowhere as far as nearby restaurants, stores,....etc... The entrance is not well designed and we ended up lugging our bags up a hill to it. Inside the hotel is nice with large open spaces. The front desk is the smallest I've ever seen I think and wasn't immediately intuitive as to it's location - sort of off set from front door. The staff was very friendly and fast to check us in, although they made a point to tell us the indoor pool was being remodeled and wasn't open. Our room was a "junior suite" - slightly larger than a regular hotel room and divided into a living room area and bedroom. Nice idea, although the living area had only two, very uncomfortable chairs for sitting and watching TV. Also, there was a non-functioning thermostat hanging out of the wall by it's wires. I understand this type of thing happens, but you'd think the cleaning staff would have said something to maintenance about it? Overall, the room didn't seem as clean as it should have been. Internet didn't work at all, and was too worn out to bother calling down and figuring out why so just used my phone. There was some wear and tear on the surfaces throughout the room - again something a more attentive maintenance staff would take care of. Bed was comfortable, but could have used more pillows.
5 out of 5
for Families
by A verified traveller from Niskayuna, NY

Sheraton does not disappoint!

Posted 25-Aug-2014
Pros: Atrium. Suites. Mattress.
We chose to stay here en route from our stay in the OuterBanks. The Sheraton was a magnificent gem amidst some seedy, rundown and overpriced hotels in the region who have also figured out they can bank on weary travelers. The hotel is beautifully designed with a lovely and inviting atrium and bar area. If you enjoy an excellent glass of wine, their bar hosts only 90 rated wines - what a pleasure! Suites are magnificent and spacious, easily accommodating a family of 4. The mattress was like sleeping on a cloud - the most luxurious night of sleep of our entire vacation. I would recommend without hesitation.
3 out of 5
for Everyone
by A verified traveller from Columbia, PA

Was Disappointed On Our Return Stay

Posted 19-Aug-2014
We love this hotel. We had stayed here before and the staff was wonderful and the location is great. However, they failed to mention that the pool and hot tub were closed for renovations. This was a major disappointment, since we travel with our daughter. The staff was still very friendly and helpful as always.
4 out of 5
for Everyone
by A verified traveller from nyc

Posted 08-Aug-2014
The hotel is nice and comfortable. But, we had a hard time finding the place due to the flood and darkness of the streets leading to the hotel. The staff were very helpful...giving us upgrade and extended check out time.
1 out of 5
by A verified traveller from UK

Poor experience

Posted 26-Jul-2014
Pros: Modern interior
Cons: Food quality, cleaning staff, overall service
Location: On i95 - great to get places, not great to sleep!
Reception tried to be friendly but everything else was a let down - room service food quality poor - breakfast order and bill messed up several times - hard to sleep with noise from i95 freeway - room cleaners should be fired! Issues almost every day with room not being cleaned properly - room not tidied properly (things left laying around), dirty glasses left daily, one day they didn't even come in to clean at all, I was staying for 2 weeks and found out half way through that they don't change sheets during your whole stay!! I was made to feel ashamed that I wanted the sheets replaced!!
4 out of 5
for Everyone
by A verified traveller from Morristown, NJ

Posted 01-Jul-2014
The hotel staff was friendly and helpful. We were allowed to check in early. We arrived back to our hotel late and we were also given a late check out from the hotel. The rppm was clean and comfortable. We decided to have the hot breakfast in the hotel which was $14/person. The waitress was not as attentive as she should have been. There was a family reunion also in the dining area and the wait staff was paying attention to the reunion family than the other travelers whom were also eating there paying the same amount. During our stay only one elevator was working so the wait to go to and from the room was fairly long if you chose to not take the stairs. I realize that this was not the hotel's fault. Overall, I definitely would stay here again.
4 out of 5
for Everyone
by A verified traveller

Posted 30-Jun-2014
Pros: Quite and comfortable
Cons: Make sure the room is clean
Location: Location is safe and there are several chain restaurants where one can get a bite to eat
We stayed one night; we were pleased to see that this is a pet friendly hotel that is very close to I-95. The room was comfortable and quite. The only thing wrong with the room was that we saw several pieces of dog food in the room.
5 out of 5
for Personal Event
by A verified traveller

Comfy beds

Posted 17-Jun-2014 on Hotels.com
All was good and staff was great until I left and the computers were down and could not give me a final bill for dinner and breakfast that were charged to our room. When I received via email there was a $8 extra charge on my bill and had to call twice to get removed and to date I do not see the reversal on my credit card. I will call again but staff was not friendly in the handling of this matter and truly an error on the hotel's part. Should not have to do so much follow up for a correction.
5 out of 5
for Overnight Stay Before Destination
by KH

This traveller left a rating score only Posted 16-Jun-2014 on Hotels.com