Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Maryland

Very nice

Posted 26-Oct-2014
Pros: It has a modern but warm atmosphere, and is obviously well maintained.
Cons: Lighting in the parking lot could be improved.
Location: This wasn't really an issue for my short stay.
I stayed here for a brief conference and could hardly have been more comfortable. The suite-style room felt very homey (and reminiscent of Embassy Suites). Definitely recommended.
4 out of 5
for Everyone
by A verified traveller

Posted 14-Oct-2014
It was perfect for our need for an overnight stay.
5 out of 5
for Couples
by A verified traveller from new jersey

Nice hotel for a get away.

Posted 06-Oct-2014
Pros: It was clean and updated.
Cons: Nothing
Location: Old New Castle, Philadelphia, and Baltimore Maryland.
The hotel was nice and located to close to attractions of the area.
3 out of 5
by A verified traveller from Wilmington, De

Rough start but ended ok.

Posted 15-Sep-2014
I booked two non refundable rooms which were to be adjoining for my daughter's sleepover. The hotel had my info all wrong, wanted to give me a side by side room, and wanted to charge me more for an adjoining room....something I already had paid for. On top of that their pool was being renovated which was not made known on their website at the time of booking. Kids want a pool..I would have went elsewhere had I known. I had to argue with the guest agent regarding the pool and my accommodations and ended up showing the agent proof in an email I received regarding an adjoining room. It took me 30 minutes to check in and I am being nice about that. Major headache in the beginning....I had to argue down the guest agent and show proof because they had my accommodations all wrong.
2 out of 5
by A verified traveller from NJ

A Bit Run Down

Posted 01-Sep-2014
Pros: Friendly front desk staff
Cons: Maintenance of rooms - make sure internet is functioning -
Location: Not much without driving some distance. A quick short cut around the airport to the Rt13 commercial district is possible, but road was closed
We booked this hotel last minute based on mostly positive reviews. It's located right on busy Rt 95, but very much in the middle of nowhere as far as nearby restaurants, stores,....etc... The entrance is not well designed and we ended up lugging our bags up a hill to it. Inside the hotel is nice with large open spaces. The front desk is the smallest I've ever seen I think and wasn't immediately intuitive as to it's location - sort of off set from front door. The staff was very friendly and fast to check us in, although they made a point to tell us the indoor pool was being remodeled and wasn't open. Our room was a "junior suite" - slightly larger than a regular hotel room and divided into a living room area and bedroom. Nice idea, although the living area had only two, very uncomfortable chairs for sitting and watching TV. Also, there was a non-functioning thermostat hanging out of the wall by it's wires. I understand this type of thing happens, but you'd think the cleaning staff would have said something to maintenance about it? Overall, the room didn't seem as clean as it should have been. Internet didn't work at all, and was too worn out to bother calling down and figuring out why so just used my phone. There was some wear and tear on the surfaces throughout the room - again something a more attentive maintenance staff would take care of. Bed was comfortable, but could have used more pillows.
5 out of 5
for Families
by A verified traveller from Niskayuna, NY

Sheraton does not disappoint!

Posted 25-Aug-2014
Pros: Atrium. Suites. Mattress.
We chose to stay here en route from our stay in the OuterBanks. The Sheraton was a magnificent gem amidst some seedy, rundown and overpriced hotels in the region who have also figured out they can bank on weary travelers. The hotel is beautifully designed with a lovely and inviting atrium and bar area. If you enjoy an excellent glass of wine, their bar hosts only 90 rated wines - what a pleasure! Suites are magnificent and spacious, easily accommodating a family of 4. The mattress was like sleeping on a cloud - the most luxurious night of sleep of our entire vacation. I would recommend without hesitation.
3 out of 5
for Everyone
by A verified traveller from Columbia, PA

Was Disappointed On Our Return Stay

Posted 19-Aug-2014
We love this hotel. We had stayed here before and the staff was wonderful and the location is great. However, they failed to mention that the pool and hot tub were closed for renovations. This was a major disappointment, since we travel with our daughter. The staff was still very friendly and helpful as always.
4 out of 5
for Everyone
by A verified traveller from nyc

Posted 08-Aug-2014
The hotel is nice and comfortable. But, we had a hard time finding the place due to the flood and darkness of the streets leading to the hotel. The staff were very helpful...giving us upgrade and extended check out time.
4 out of 5
for Personal Event
by Ming from Osseo, WI

Terrific new hotel

Posted 02-Aug-2014 on Hotels.com
I used to live near this hotel, and drove past it every morning as it was under construction. I've since moved away from the area but was back in Delaware for a wedding and decided to stay there with my wife. We booked a junior suite on the top floor for a great rate. The room was very clean, all the fixtures were new and worked great. The bed was comfortable and clean as well. The pool and hot tub were a great addition. There isn't much to do in the area around the hotel- you will need to drive to get to restaurants and bars, but it is very close to 95.
5 out of 5
for Overnight Stay Before Destination
by randy from PA

fabulous suite!

Posted 29-Jul-2014 on Hotels.com
Spacious suite, enjoyed the separate spaces, very welcoming staff. Will stay again!