Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen, Scotland

Great local amenities

Posted 11-Aug-2014
Pros: Excellent service from the staff
Cons: Our family room was a little tight on space to be able to move about.
Location: React location with plenty to do nearby at the London outlet.
Great stay and even extended by an additional night as a result.
Comment from Hotel Management
20-Aug-2014 by Rukhsana, Hotel Management
Dear Reviewer Thank you so much for your review, Customers are our priority and I am glad that you are happy with the hospitality you have received from us. Thank you once again for your loyalty and look forward to welcoming you soon. kind regards Rukhsana
4 out of 5
Recommended
for Everyone
by A verified traveller from Auckland

Comfortable stay

Posted 30-Jul-2014
Rooms were comfortable, staff were freindly and cordial.
Comment from Hotel Management
02-Aug-2014 by Rukhsana, Hotel Management
Dear Reviewer Thank you so much for your review, really appreciate this.Thank you once again for your loyalty and look forward to welcoming you soon. kind regards Rukhsana
4 out of 5
Recommended
for Couples
by A verified traveller from Bucharest

decent hotel, near Wembley Park mall

Posted 06-Jul-2014
Pros: very convenient and clean
Cons: the coffee
Location: the location is convenient for shopping, but one should not wander too far.
everything worked well, there was a Tesco Express 3 minutes walk away, big shopping mall and transport. That being said, the area is less than wonderful. The breakfast was good ans service was excellent, inclusive of little extras like espressos and freshly made poached eggs, which the staff asked if I would like. We had a lot of coaches bringing kids, obviously for the summer break, all done professionally and very civilised
Comment from Hotel Management
10-Jul-2014 by Rukhsana, Hotel Management
Dear Alex Thank you so much for the 4 star review. It s a pleasure to always read positive reviews on the website and see how we have pleased our guests not only the location of the hotel but also with the service. we pride ourselves to ensure that we give 100% to our guests. Thank you once again Kind regards Rukhsana
Comment from Hotel Management
09-Jul-2014 by Rukhsana, Hotel Management
Dear Alex Thank you for your comments regarding your recent stay at the Holiday Inn London Wembley. I greatly appreciate you taking the time to bwrite the review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take necessary actions to ensure similar situations can be avoided in the future. Kind regards Rukhsana Hassam
4 out of 5
Recommended
for Everyone
by Sue

Good location

Posted 14-Jun-2014
Pros: Location
Cons: Reception area.
Location: Close to Green Park tube station on the Piccadilly line which is perfect for most tourist spots.
Ideal location for sightseeing and shopping. Staff pleasant. Rooms spacious.
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Dear Sue thank you for the review and 4 stars Kind regards Rukhsana
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Dear Sue Thank youf or the 4 star review. Kind regards Rukhsana
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Thank you for the star rating. regards Rukhsana
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Thank you for the 4star review Kind regards Rukhsana
5 out of 5
Recommended
for Business Travellers
by Sam R from Cowplain

Very good

Posted 11-Jun-2014 on Hotels.com
Overall facilities and service is excellent. Breakfast is very good and our room is very comfortable and clean. Will definite stay again if I am going to Wembley in the future.
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear Sam thank you for the 5 star rating. we look forward to welcoming you in the future kind regards Rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear Reviewer Thank you for the 5 star review. Its always a pleasure to read the positives and also the negatives to see the areas to improve. Kind regards Rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Thank you for your 5 star review. very much appreciated
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 11-Jun-2014 on Hotels.com
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear reviewer thank you for the 5 star rating kind regards Rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Thank you for the star rating. regards Rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Thank you for your 5 star review Very much appreciated
5 out of 5
Recommended
for Business Travellers
by Debbie from Hull

Staff couldn't do enough for me

Posted 09-Jun-2014 on Hotels.com
From the minute I arrived I was made to feel very welcome. The staff could not do enough for me from the reception to the porters. This was my first stay with a holiday Inn and I would most definately use them again..
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear Debbie Thank you for the 5 star rating I will inform the staff and I am sure that they will be delighted. kind regards Rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear Debbie Thank you for the 5 star review we will pass your comments to our staff who will be delighted. We look forward for your return in the future. kind regards rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear Debbie Thank you for your 5 star rating, I will inform the team who will be delighted. kind regards Rukhsana
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Thank you for your 5 star review Very much appreciated
5 out of 5
Recommended
for Everyone
by clair

Stay for show at stadium

Posted 08-Jun-2014
Hotel stay fabulous, disgusted that on top of the inflated room price i was charged event price for the car park!!
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Dear Clair Thank you so much for your 5 star review. it was great to read that you had a fabulous stay. kind regards Rukhsana
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Dear Clair Thank you for the 5 star rating. kind regards Rukhsana
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Dear Clair Thank you for the 5 star review It is great to see such positives review thank you and look forward to having you vissit us again Kind regards Rukhsana
Comment from Hotel Management
28-Jun-2014 by Rukhsana, Hotel Management
Thank you for your 5 star review Very much appreciated
4 out of 5
Recommended
by Chris from York

Good location for events at Wembley

Posted 02-Jun-2014 on Hotels.com
Good choice of hotel if you are attending an event at Wembley Stadium or Arena. The swimming pool and restaurant are fine. The rooms are okay and have all the facilities you expect from a 4 star hotel. However one slight complaint with our room was that the window would not open at all (even a couple of inches due to being on a higher floor) and the room smelt a bit musty.
Comment from Hotel Management
30-Aug-2014 by Rukhsana, Hotel Management
Dear Chris Thank you for the 4 star review Glad to read your comments. thank you kind regards Rukhsana
4 out of 5
Recommended
for Everyone
by pete

Good hotel

Posted 27-May-2014
Pros: Staff good
Cons: Parking
Location: Wembley stadium
Cool rooms and views. I think the parking price is a little high
Comment from Hotel Management
29-Jun-2014 by Rukhsana, Hotel Management
Dear Pete thank you so much for stars, we will certainly discuss your comments in our next meeting. kind regards Rukhsana