Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Napoli

Non è tutto oro... quello che luccica

Posted 10-Dec-2014
Hotel che non rispecchia complessivamente le 5 stelle,ambiente(Hall,reception ecc..)un po' freddino e deludente (nonostante il design pubblicizzato)personale reception molte volte assente e non dialogante...(le valigie e i bagagli bisogna portarli da sè...(nessuno si presta al bisogno...) ,camere almeno quelle lato strada alquanto rumorose(vedi continuo passaggio tram),bagno vasca-doccia scomoda per persone con leve(gambe) corte , accessori bagno da stile retrò non funzionali, con biancheria vecchiotta.In compenso struttura situata a pochi metri da Karls Platz,con metrò e trasporti pubblici vicissimi ,il centro città è a pochissimi passi.Il massimo in camera è la dotazione di computer di ultissima generazione con connessione free(forse quì le 5 stelle ci sono).Tutto sommato la permanenza è stata piacevole ma parafrasando una canzone Italia" si può dare di più anzi molto di più"
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel walking distance of centre of city

Posted 07-Dec-2014
Pros: Great bathrooms, MAC computer in room, good size room
Cons: More pillows
Location: Walking distance of city centre
Staff very attentive, really nice rooms, great location
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Warwick England

Good location

Posted 05-Dec-2014
Pros: Breakfast and positioning
Cons: Needs coffee/tea facilities in room
Location: Close to Vienna Opera House, Hofburg palace and Belvedere estate
Friendly staff very helpful, Busy Hotel with Business Guests, Tourists and corporate events co-existing, clean and tidy rooms and public areas.
3 out of 5
Recommended
for Everyone
by A verified traveller

Average hotel. 3 1/2 stars ok, definitely not a 5!

Posted 25-Nov-2014
Old facilities, VERY dull hotel lobby, no elevator access to every room. The room service was overall ok, however not excellent. We had to ask for hair conditioner every day as they would not leave it in the room. We had bathrobes in the room, however no slippers. WiFi coverage in the rooms is spotty and the signal weak. There is a small gym in the hotel with a treadmill and a couple of other machines. We opted to have breakfast daily at the hotel and the selection and quality of food was great. The hotel location is good, it is in 10 minute walking distance to the Vienna Opera. Most of the hotel staff is pleasant and very helpful. A couple of people in the restaurant could be more helpful to customers. Overall this is at most a 3 1/2 star hotel. It is definitely not a 5 star hotel, do not stay here if you expect to get the facilities and service of a 4 or 5 star hotel.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Guildford

Classy hotel

Posted 20-Nov-2014
Pros: good level of comfort, lovely bathroom, and comfy bed
Cons: Coffee making facilities in the room
Location: well positioned for transport links, not far from tube and tram. easy walk to may sites around the city
We spent 3 nights here for a break and to visit the sites of Vienna. the room was comfortable with good facilities.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, On Canada

Great location!

Posted 16-Nov-2014
Pros: Nice clean room. Comfortable bed and great pillows. Staff very friendly.
Cons: Room was very hot and AC didn't work and wifi signal was very poor. Really need to fix both.
Location: Close to subway and many attractions. Great little breakfast place nearby called The Breakfast Club
Loved the location of the hotel and staff were very friendly with directions, recommendations, etc
4 out of 5
Recommended
for Everyone
by A verified traveller

Hôtel calme, très proche du centre ville

Posted 13-Nov-2014
Pros: Le calme et la situation
Location: Centre de Vienne, proche des musées, de l'Opéra et de la Hofburg ainsi que de la rue piétonne avec magasins, restaurants...
L'hôtel est idéalement situé à quelques centaines de mètres du centre ville. Le personnel très qualifié. Literie parfaite et petit déjeuner de bon niveau.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Good experience with one problem

Posted 21-Oct-2014
Very clean and well located. Very friendly staff except problem with shower which they didn't fix. Made it very annoying.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hamburg

Komfortables Hotel im Zentrum

Posted 25-Sep-2014
Pros: Die Ausstattung, Größe und Ruhe des Zimmers
Cons: Auslegware in den Fluren (6. Stock) erneuern.
Location: Das Hotel liegt ca. 5- 10 Min. Fußweg vom Stadtkern entfernt. Es gibt dutzende Sehenswürdigkeiten in unmittelbarer Nähe; z.B. div. Museen, Naschmarkt.
Modernes und geräumiges Zimmer mit großem Bad, Terasse und Blick ins Zentrum. Die Flurteppiche müssten dringend erneuert werden, sonst eine tolle Aussrattung.
4 out of 5
Recommended
for Business Travellers
by 조은경from 서울

5층쥬니어스위트방의 훌륭한전망

Posted 31-Aug-2014 on Hotels.com
우리는4,5층의쥬니어스위트에묵었다.전반적으로 작은규모의호텔로 5층쥬니어스위트방의전망은 슈테판성당이 보이는 정말 최고의경치를가진방이였다.침대시트는 항상깨끗했고 샤워기가좀사용하기힘든거외에는 만족스러운 룸이였다.하지만 4층쥬니어스위트에는 벽 윗쪽으로 작은창문뿐이어서 전망도 채광도 좋지않았다. 위치는 호텔로 좀어울리지않은곳에 있지만 걸어서 대부분의 중요한장소를 다닐수있어서 좋았다.