Ratings based on 567 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Ottawa

dirty, flies in the room, terrible swimming area

Posted 27-Apr-2015
Pros: breakfast is good
Cons: you need to clean more, fix the swimming area, flies in rooms, you need internet in rooms, improve rooms.
Location: the hotel is far from destiny usa
the swimming area was dirty, 15 people in the hot tub, and the hot tub was not working, we couldn't swim, no internet in rooms
Comment from Hotel Management
05-May-2015 by GM, Hotel Management
I'm sorry to hear about your recent experience. Our facility does have a fairly small pool for 215 rooms so it reaches maximum occupancy fairly quickly. I'm sorry you were unable to enjoy the pool or hot tub on this trip but we look forward to having you back to enjoy it next time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and close to the freeway

Posted 23-Apr-2015
Great time at Embassy Suites. We were in townt for a surprise birthday party. Had the opportunity to eat breakfast and talk with other family members from out of town. The breakfast was delicious and free.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ohio

eventually satisfied

Posted 09-Apr-2015
reserved thru expedia but hotel did not have any record of our reservation or hotel confirmation #. I had printed copies of expedia reservation plus the expedia confirmation # which the staff seemed confused about. After 40 minutes we were informed we should have reserved thru the hotel web site rather than expediter's site. When we checked out the staff could not provide a final bill total because we used expedia.None of these issues were major problems since the hotel was not sold out was surprising since there seemed to be a disconnect between the hotel and expedia.
2 out of 5
by A verified travellerfrom Wilmington, NC

Avoid this place

Posted 30-Mar-2015
Pros: The interior is ok with the green.
Cons: Everything.
Location: You need a car to go downtown, it's in the middle of nowhere.
This is not a great hotel. Overall, it's ugly and in a terrible location. The workout room is really bad with machines in rough condition. The rooms are alright but not sound proof at all. The TV's are old and are slow, plus you can't order any movies.
Comment from Hotel Management
03-Apr-2015 by GM, Hotel Management
I'm sorry that we fell short of your standards. I hope that you check back with us again if you happen to stay on this side of town.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Utica, NY

Posted 24-Mar-2015
Beautiful hotel. Staff very polite and helpful. Rooms are amazing, the beds are comfortable and all rooms are a 2 room suite. Complimentary made to order breakfast in the am and in the evening complimentary drinks and hor dourves..
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
Thank you so much for your positive feedback. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
It was much too short but it felt like a vacation away from home!
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I'm glad to hear that we could give you that experience. We look forward to giving you many more in the future days to come.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, used as a quick get-away with daughter

Posted 27-Feb-2015
Cons: Hotel beginning tp look older, could use some updating.
Location: Great location for a quick get-away. Location close to Destiny Mall
Although the pool was closed and I thought of cancelling the reservation, I'm very happy I didn't, had a great time, staff friendly, happy hour very nice, and great Breakfast.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
Thank you for your feedback. I'm glad you stayed and had a great time. Sorry for the pool issue, glad it didn't damper your visit. It's in great condition now for your next visit. See you then.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Syracuse, NY

Nice hotel

Posted 23-Feb-2015
Everything was going well until my checking out. I get charge over 42 dollars.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I apologize for that experience. My team should have informed you of the authorization for incidentals and that it would drop off in 3-5 business days.
4 out of 5
Recommended
for Couples
by Michaelfrom St. Louis

Pretty good

Posted 19-Feb-2015 on Hotels.com
Stayed 2 nights. It was pretty good. I tried to look at the room service options but the binder was sticky...gross. Also they did not clean my room (though I did leave at 11am so it could have been that they already passed it). Beds were comfy and pillows were great. Loved having a second room
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Jamaica, NY

Very nice!

Posted 19-Feb-2015
Pros: Breakfast, staff and location.
We only stayed a night. We really enjoyed our stay and the staff were great.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I'm glad to hear that you enjoyed your overnight visit. We look forward to having you back with us again soon and this time for a longer visit.