Ratings based on 527 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not too bad but not worth the $200

Posted 07-Nov-2014
Pros: Close to Syracuse University
Cons: The shower tiles had a little mold on the grout
The room was fairly decent . There was small bit of mold on the grout in the shower. Overall not worth the $200
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Nov-2014
It was very nice. Comfortable, clean room. Staff was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great perks

Posted 20-Oct-2014
Pros: The made-to-order omelets and happy hour!
Cons: House keeping
Location: Didn't do any sight seeing while I was there. Justin's Grill, just a couple blocks away, has awesome food!
Embassy Suites is one of my favorite hotels. I enjoy the made-to-order omelets every morning and the happy hour at night. The only reason I didn't give them a 5* across the board was because housekeeping wasn't up to par this time and I've stayed at this hotel before. Despite hanging my towels on the door per the conservation policy, they were almost always replaced. My dirty glasses, however, weren't replaced a couple of days. Nor was my empty tissue box until I specifically requested a new box in person. The shuttle driver was a sweet heart and went out of her way to say hello to me when she saw me each morning.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 08-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Families
by Ed & joyce

This traveller left a rating score only Posted 03-Sep-2014 on Hotels.com
3 out of 5
by A verified traveller

Would be nicer if restaurant hours were honored

Posted 02-Sep-2014
Pros: Relatively close to the state fair.
Cons: The hotel seemed tired and like there was some much needed renovation work going on. The hide-a-bed in the couch was the worst sleep ever too.
We stayed here after a day/concert at the state fair. When checking in we were told we could enjoy the restaurant until midnight. The directory found in the room also confirmed that time. We got back to the hotel at 11:30 pm after our concert and wanted to have a drink, but when we went in, we were told the restaurant was closed. We called the service desk to ask if we could get some drinks to-go for our room and we were told that the restaurant was closed and that would not be possible. It seemed like it was just a slow night at the restaurant and they wanted to close early and then when customers came in, they didn't feel like undoing their closing work. Disappointing, as there really is no place around to go, and we were expecting that they would honor their times. They did honor the times at breakfast as the coffee was shut off and all the food was gone at 9:30 exactly. Lastly, it was disappointing to have staff members watch us wipe down their tables, clear off plates, etc. so we could have a place to sit. It would have been nice for them to extend themselves and do their jobs.
Comment from Hotel Management
06-Oct-2014 by Theo, Hotel Management
Thank you so much for your feedback and we are sorry for the confusion with our restaurant. Our hours online show the restaurant closes at 10pm and room service ends at 11pm, however we will stay open past 10pm depending upon demand. That said, we offer a 24 hour Corner Pantry where guests can find cold items and items which can be heated in their room. Thank you for staying with us and we hope you will stay with us upon your next visit to Syracuse.
1 out of 5
Recommended
for Personal Event
by A verified traveller

Very poor option

Posted 31-Aug-2014 on Hotels.com
The room was dirty and the bedding was filthy (stains, holes, odor). I really should have received some sort of compensation, as this was not up to par for the price point.
Comment from Hotel Management
06-Oct-2014 by Theo, Hotel Management
Hello. We are terribly sorry for your experience as it is not typical and we pride ourselves on our cleanliness and guest service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom DV , Orleans, ON

Incredible experience - beautiful hotel

Posted 31-Aug-2014
Was so impressed - stayed an extra night - we were amazed by our room - spacious - clean -well decorated
Comment from Hotel Management
03-Sep-2014 by Beres, Hotel Management
Dear Guest, Thank you for sharing your comments with me regarding your stay. I am happy to hear you enjoyed our two-room suites and the amenities that came along with it. Thank yoiu once again as we all look forward to welcoming you back to our hotel again. Beres Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom naperville , il

Very good hotel

Posted 30-Aug-2014
Pros: It is very clean and comfortable hotel
Cons: Internet signal .does not have signal on the bedroom.
Location: I was not looking for anything specific near buy.
Nice and clean , very friendly staff, good breakfast.
Comment from Hotel Management
03-Sep-2014 by Beres, Hotel Management
Dear Milton, Thank you for sharing your comments with me regarding your stay. I am happy to hear you enjoyed the cleanliness of our two-room suites and our complimentry cooked-to-order breakfast. Additionally, I am happy to hear you enjoyed the interactions you experienced with our staff. We all look forward to welcomng you back to our hotel. Thank you Beres Wall General Manager
4 out of 5
Recommended
for Families
by A verified traveller

Back to School Shopping

Posted 27-Aug-2014
Perfect place to stay when dragging kids back to school shopping. Pool was well maintained, rooms spacious and the manager's reception and full breakfast in the morning were both outstanding. Would recommend.