Ratings based on 552 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Utica, NY

Posted 24-Mar-2015
Beautiful hotel. Staff very polite and helpful. Rooms are amazing, the beds are comfortable and all rooms are a 2 room suite. Complimentary made to order breakfast in the am and in the evening complimentary drinks and hor dourves..
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
Thank you so much for your positive feedback. We look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
It was much too short but it felt like a vacation away from home!
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I'm glad to hear that we could give you that experience. We look forward to giving you many more in the future days to come.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, used as a quick get-away with daughter

Posted 27-Feb-2015
Cons: Hotel beginning tp look older, could use some updating.
Location: Great location for a quick get-away. Location close to Destiny Mall
Although the pool was closed and I thought of cancelling the reservation, I'm very happy I didn't, had a great time, staff friendly, happy hour very nice, and great Breakfast.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
Thank you for your feedback. I'm glad you stayed and had a great time. Sorry for the pool issue, glad it didn't damper your visit. It's in great condition now for your next visit. See you then.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Syracuse, NY

Nice hotel

Posted 23-Feb-2015
Everything was going well until my checking out. I get charge over 42 dollars.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I apologize for that experience. My team should have informed you of the authorization for incidentals and that it would drop off in 3-5 business days.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Jamaica, NY

Very nice!

Posted 19-Feb-2015
Pros: Breakfast, staff and location.
We only stayed a night. We really enjoyed our stay and the staff were great.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I'm glad to hear that you enjoyed your overnight visit. We look forward to having you back with us again soon and this time for a longer visit.
4 out of 5
by A verified travellerfrom Weedsport, NY

The hot tub wasn't hot!

Posted 01-Feb-2015
Pros: We loved the breakfast, the Happy Hour, and the comfy pillows, the large tv's, counter with sink and mini fridge and microwave. Starbucks coffee!
Cons: Have coffee in the lobby. With cookies:) Crank the heat on the hot tub.
Location: Close to Destiny U.S.A., the Carrier Dome, and the Rosamond Gifford Zoo. It is very easy to find.
This hotel is beautiful. The five story atrium features a Koi pond, and is serene and beautiful. There are glass elevators. But, if you have any handicaps, it may be difficult to get around, as there are small sets of steps throughout the atrium level. The good stuff: Happy hour from 5:30-7:30! Free drinks! Drawback: The snacks were simply a large basket of potato chips, some pretzels, and tortilla chips and salsa. The Embassy Suites we visited in Va. had veggies and hummus, as well as fresh fruit. Breakfast is always good though. Made to order omelets, sausage and bacon, as well as fresh fruit, bagels, pastries, and Starbucks coffee. I would appreciate if the coffee was out all the time, like at some hotels. The staff here are wonderful and friendly. Our only complaint was about the hot tub. We were so completely looking forward to it, and it was just bathwater warm. The pool is chilly, but it is always that way.
Comment from Hotel Management
06-Mar-2015 by GM, Hotel Management
Thank you for your feedback and for your kind words. I will follow up with my maintenance team about the hot tub and thank you for bringing that to my attention. We look forward to seeing you again soon so you can enjoy the warmth of the hot tub.
3 out of 5
by A verified travellerfrom NY

Unique, but has issues

Posted 19-Jan-2015
Pros: Food, drinks, decor
Cons: An expanded seating area, requiring children to remain with parents.
Let me start with the parts that I loved: -The rooms are great, clean, quiet, and pretty luxurious. -The reception (free drinks and snacks every night) is great! -The decor of the hotel itself is beautiful and very unique. -The free breakfast has variety and is very delicious. -The hotel restaurant is reasonably priced and open late. The 'issues' I had with the hotel: -There were vast numbers of unsupervised kids, everywhere. I have stayed at this hotel numerous times, and this is an ongoing issue I've noticed. They were around 7 to 12 years old and belonged to sports teams (dance, hockey, etc.) They were riding the elevators up and down (for fun, not to get from point A to point B). They were playing tag in public areas. They were loud and obnoxious. -The breakfast tastes very good, but the hotel has inadequate seating for the number of people. My wife and I had to eat standing up (very annoying as you can imagine). -The last two times I've stayed here, the thermostat in my room hasn't worked. We didn't notice until around 2am when we woke up sweating with the room temperature about 78 degrees.
Comment from Hotel Management
06-Mar-2015 by GM, Hotel Management
I appreciate your feedback, without which we wouldn't be able to grow. Sports team weekends create a challenge for those guests looking to get away and relax. We do provide security at night to help but rely more on parents keeping the control as security can't be everywhere. Maintenance will be going through each room and checking the thermostats so that your next visit will be nice and comfortable.
5 out of 5
Recommended
for Families
by A verified travellerfrom Ottawa Canada

Nice comfortable hotel! Will Return

Posted 05-Jan-2015
Pros: Friendly, helpful and very accommodating staff, proximity to the malls, the large and comfortable room, the complementary meal and happy hour.
Cons: The floor around our table at breakfast was sticky from a child's spilled drink. It was not cle3saned while we were there.
Location: Destiny Mall is a ten minute drive from the hotel and the airport is less than 15 minutes away
Both the front desk and bar staff were very helpful and accommodating to our needs. We arrived five minutes before bar closing but the bartender served us and allowed us to take our bags to our room before returning to get our drinks which we were then able to bring to our room. The room was very comfortable with a sitting area as well as the bedroom, each with a large flat screen TV. Breakfast was made to order. The hotel is minutes away from Destiny Mall, the fifth largest mall in the USA. We will most certainly make an effort to stay here again.
Comment from Hotel Management
06-Mar-2015 by GM, Hotel Management
Thank you so much for your kind words. We look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Short stopover

Posted 04-Jan-2015
Clean, spacious room. Great breakfast. Would stay again.
Comment from Hotel Management
06-Mar-2015 by GM, Hotel Management
Thank you for your positive review. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice place close to relatives

Posted 29-Dec-2014
Pros: Pool and room.
Cons: Few more staff at breakfast.
Nice pool, good room. Clean, convenient and good staff.
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
Thank you for your positive feedback. We look forward to having you back with us again soon.