Ratings based on 576 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Beautiful atrium peaceful clean and welcoming

Posted 21-Jun-2015
They brought us a complimentary fruit tray because it was our anniversary. Very thoughtful
5 out of 5
Recommended
for Everyone
by A verified traveller

Mr

Posted 24-May-2015
Pros: the breakfast, and happy hour.
Cons: an earlier adult swim time.
Location: very good entrance to local highways
from check in to check out a great experience. quiet room nice bedroom very comfortable bed
2 out of 5
by A verified traveller from Ottawa

dirty, flies in the room, terrible swimming area

Posted 27-Apr-2015
Pros: breakfast is good
Cons: you need to clean more, fix the swimming area, flies in rooms, you need internet in rooms, improve rooms.
Location: the hotel is far from destiny usa
the swimming area was dirty, 15 people in the hot tub, and the hot tub was not working, we couldn't swim, no internet in rooms
Comment from Hotel Management
05-May-2015 by GM, Hotel Management
I'm sorry to hear about your recent experience. Our facility does have a fairly small pool for 215 rooms so it reaches maximum occupancy fairly quickly. I'm sorry you were unable to enjoy the pool or hot tub on this trip but we look forward to having you back to enjoy it next time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and close to the freeway

Posted 23-Apr-2015
Great time at Embassy Suites. We were in townt for a surprise birthday party. Had the opportunity to eat breakfast and talk with other family members from out of town. The breakfast was delicious and free.
4 out of 5
Recommended
for Everyone
by A verified traveller from ohio

eventually satisfied

Posted 09-Apr-2015
reserved thru expedia but hotel did not have any record of our reservation or hotel confirmation #. I had printed copies of expedia reservation plus the expedia confirmation # which the staff seemed confused about. After 40 minutes we were informed we should have reserved thru the hotel web site rather than expediter's site. When we checked out the staff could not provide a final bill total because we used expedia.None of these issues were major problems since the hotel was not sold out was surprising since there seemed to be a disconnect between the hotel and expedia.
2 out of 5
by A verified traveller from Wilmington, NC

Avoid this place

Posted 30-Mar-2015
Pros: The interior is ok with the green.
Cons: Everything.
Location: You need a car to go downtown, it's in the middle of nowhere.
This is not a great hotel. Overall, it's ugly and in a terrible location. The workout room is really bad with machines in rough condition. The rooms are alright but not sound proof at all. The TV's are old and are slow, plus you can't order any movies.
Comment from Hotel Management
03-Apr-2015 by GM, Hotel Management
I'm sorry that we fell short of your standards. I hope that you check back with us again if you happen to stay on this side of town.
2 out of 5
Recommended
for Couples
by Steven from Rochester NY

Friday night awfulness!

Posted 26-Mar-2015 on Hotels
I am still puzzled why HOtels.com offered $152 per night but then I clicked on "Buy Now" and it charged me $199 for the night. Will not use Hotels.com again. Also, why was the room $199 per night but $129 per night any other Friday night? The evening reception was horrible - chips and salsa and pretzels and low level drinks. For $200 a night I would've expected something at least cooked! And the attitudes of the servers that night was awful. Not my fault they have to work! The hotel itself felt dingy and old. Definitely needs updating overall!
Comment from Hotel Management
30-May-2015 by GM, Hotel Management
I'm very sorry to hear about your experience. I will address my evening reception staff to ensure this type of behavior does not happen again to you or any other guest. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller from Utica, NY

Posted 24-Mar-2015
Beautiful hotel. Staff very polite and helpful. Rooms are amazing, the beds are comfortable and all rooms are a 2 room suite. Complimentary made to order breakfast in the am and in the evening complimentary drinks and hor dourves..
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
Thank you so much for your positive feedback. We look forward to seeing you again soon.
5 out of 5
Recommended
for Couples
by Kevin from Binghamton, NY

Overnight in Syracuse

Posted 23-Mar-2015 on Hotels
Excellent stay.
Comment from Hotel Management
30-May-2015 by GM, Hotel Management
thank you for your comment. We look forward to having you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
It was much too short but it felt like a vacation away from home!
Comment from Hotel Management
26-Mar-2015 by GM, Hotel Management
I'm glad to hear that we could give you that experience. We look forward to giving you many more in the future days to come.