Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lancaster UK

Excellent Town Centre Hotel

Posted 22-Jul-2014
This hotel has previously been a Hilton Hotel and is about to be taken over by Holiday Inn. The rooms are very spacious with good air-con, free WIFI and have been recently refurbished to a high standard. The gym is currently undergoing refurbishment and no doubt the reception area will follow. Drinks at the bar are not expensive, £3-20 for a pint of lager. The hotel car parking is free and the town centre is minutes away by foot. I was staying there on business, and the hotels position and comfort was excellent. I would stay again without hesitation.
1 out of 5
by A verified traveller from Wirral

Chalon Court Hotel. Give this one a miss!

Posted 21-Jul-2014
Pros: Bedroom
Cons: Everything apart from the bedroom!
Location: Situated in the centre of St. Helens shopping centre. Nothing to do outside of hotel unless you like shopping.
Broken entrance doors,very dated tired decor, scratched wood paneling, litter on foyer floor, on stairwells, dirty dishes from the night before outside bedrooms. Stained carpets throughout corridors and stairwells. Staff tried to give us 'bedroom only' and we had booked b&b. Receptionist went away to check even though I had it on my booking confirmation slip! Bedroom was better than expected, clean and modern. On return after our night out we tried to get a drink in the bar @ 11pm but there was no bar staff to be seen! Ended up going to bed. Breakfast next morning: Not one 'Good Morning' from any member of staff, breakfast room was filthy, no windows, nails in walls where perhaps a picture should be, tinned fruit, cold serve yourself 'English breakfast' which I tied then decided not to chance, odd pieces of crockery on the tables, tea and coffee not served by staff but help yourself out of a flask! Staff looked untidy, long hair not tied back on waiter. We told the receptionist that the place was a dump, to which she did apologise but tended to agree. She explained that the hotel is slowly being revamped. Perhaps they would be better shutting it down to revamp. How this hotel has ever been given a 4 rating is beyond us, I have been in better 3 rating hotels. Please if you are thinking of booking here, be advised and give it a miss!
4 out of 5
Recommended
for Everyone
by A verified traveller from Barrow in Furness

Close to town centre and motorway links

Posted 16-Jul-2014
Pros: The room and staff
Cons: The foyer seems a bit shabby
Location: Shops nearby
Stayed here with my daughter as we had a family party to attend, the room was great it had everything that we needed, the staff were lovely, would definitely stay again in the future really good value for money
3 out of 5
by Regula from Basel

Hotel seems to be closed soon.

Posted 02-Jul-2014
Hotel seems to get closed soon. Elevator since six months out of order. Only a few guests.
3 out of 5
by Joanne from Cheshire

Worst bed I slept in!

Posted 18-May-2014
Nice clean hotel but so much renovating going on. Room was large but had my bedside table missing. Bed was kingsize as I'd booked but turned out to be two singles which were rock hard!!! Overall I feel they because I booked on a discount website they put me in the worst room. Cobweb on the inside of the windows which you can't open, and visible amount of dust in the bathroom. Would not go back again. Very disappointed.
4 out of 5
Recommended
for Everyone
by peter from scotland

Great location for shopping

Posted 12-May-2014
Pros: Loved the style and decor
Location: Excellent location for shopping and close to Liverpool
Hotel pool facilities were being refurbished which was a shame, but won't stop us from a return visit in the future
4 out of 5
Recommended
for Everyone
by Gee from Carlisle

Excellent hotel close to St Helens RLFC

Posted 31-Mar-2014
Excellent rooms 5 mins from town centre and St Helens RLFC Will def stay again at next game
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 17-Mar-2014
Hotel was nice and staff where very friendly and helpful. Very impressed with the room. Will certainly recommend to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveller

Chalon Court

Posted 13-Mar-2014
The hotel is going through a change, pool closed at the moment,
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to town centre

Posted 07-Mar-2014
Problem with overbooking more than adequately dealt with by excellent staff