Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom hull

Nice hotel

Posted 17-Apr-2015
Pros: Nice clean bright , local for the purpose of our stay, reasonably priced .
Cons: Heating system
Second time stayed here, returned because so nice the first time however not so good this time. Stayed 2 nights and had 2 nights very uncomfortable like sleeping in a sauna, despite 3 visits to reception because the room temp was 28th nothing was done to repair heating system . Totally ruined stay this time.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Posted 14-Apr-2015
Good location and friendly staff plus nice and clean with plenty parking
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice but no complete

Posted 03-Apr-2015
The hotel is obviously under some renovation at the moment although this was not made obvious when booking. The room was modern and well equipped although a little dusty. The restaurant was a real let down due to the current renovation. We was situated in large spaced out room near a leaking roof and bucket, it was very cold also. The service was soooooooo slow waiting atleast a hour for our mains which was not nothing to write home about either. This was quiet surprising considering there was only about 6 people eating in total and about 6 members of staff. Was a good place to stay although a shame we did not get the full experience.
2 out of 5
by A verified travellerfrom scotland

Expected more

Posted 30-Mar-2015
Our room looked lovely but the bed, towels and bath had hair all over them, the air con didnt work it was freezing, the walls were filthy.one of the lifts didnt work, the glasses in the bar were dirty the Guinness was awful. Wasnt impressed at all felt ripped off!! Only plus side receptionist was lovely
4 out of 5
Recommended
for Everyone
by A verified traveller

Ideal for a night or two

Posted 21-Mar-2015
Pros: Reasonably priced, comfy bed, good TV, nice bath, friendly staff. The cleaners don’t pester you in the morning, unlike the Village hotels.
Cons: Kettle wasn't useable
Location: short walk to town centre and Rugby stadium
Nice enough hotel, only complaint was the kettle had some brown scum festering in the bottom so wasn’t able to make a tea in the morning.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom suffolk

check your booking/room

Posted 16-Mar-2015
Pros: it's position and the spa
Cons: they should be clear about what rooms offer what, we did not want that room
Location: macdonalds walking distance, also the Range with coffee shop. all town shops within walking distance.
we were given an 'accessible' room, we were told when we asked about why we were given a room with clear disabled access - very low tiny double bed, with giant king size quilt tucked in, tiny sink at wheelchair height, ( you have to aim your toothpaste if you are tall like me) we had arrived very tired from our journey and although noticed the tiny bed, we fell into it to recover. Then as we moved about realised what sort of room it was. Very clean, nothing wrong, but we have a kingsize at home and this was amusing for two nights. we had used the bed so could not ask to be moved. there was work going on and it is clear they are working towards the future. There was no info in the room about the restaurant or spa, but we were informed at reception to take £1 and a towel from the room when going down there. The spa is very good. this hotel is very well situated to explore the town, and access the roads to elsewhere, the price is right, and we will return, for us to visit our friends it is perfect.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom hull

Only stayed one night and it was a very enjoyable.

Posted 09-Mar-2015
Pros: See above comments.
Cons: A few smoking rooms !
Location: As we only stayed one night to visit relatives didn't see much of the area but from what we saw seemed pretty central with plenty to do .
Very nice hotel clean comfortable , breakfast was very enjoyable, staff friendly and hotel obviously undergoing a refurbishment and didn't have any impact on our stay. Room was lovely, very clean and bed was extremely comfortable. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom n.ireland

5 out of 5

Posted 06-Feb-2015
Pros: everything/
Cons: mould in bathroom ceiling but it wasn't too bad at the time of stay anyway.
Location: cinema, bars, restaurants, shopping malls and bus and train station. 1 hr on bus for city centre £8 return for two adults.
we arrived at the hotel early and was able to check in early. The hotel is close to the shops pubs and cinema so great for all ages and families. The hotel also has a gym sauna and swimming pool so again you don't always need to be out and about. Great staff members at the hotel so friendly and polite and you can approach them about anything although not that we needed to. The only down side to the hotel at the minute is that there is refurbishment going on the restaurant of the hotel but you cant hear any work going on at all. Food still being served but just at the bar room instead. Close enough into the city although don't really need to travel in due to so much being in and around St Helens it self. Glass museum also at back of hotel bout 10 minute walk if even. Fully recommended and will definitely return and cant wait to try the new food at the new restaurant as food looks amazing.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Accrington

Close to citadel

Posted 02-Feb-2015
Reasonable price. Good facilities. Clean comfortable rooms
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portsmouth

Fantastic hotel

Posted 27-Jan-2015
Brilliant time fantastic hotel with excellent facilities and friendly helpful staff would definitely recommend