Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hampshire

Comfortable Hotel close to Croydon

Posted 04-Mar-2015
Pros: Comfort in some of the areas
Cons: Areas that look tired.
Location: Croydon, theatre and shops.
Pleasant hotel, could do with some rooms looking less tired. Bar area is not in keeping with the rest of the hotel. Staff are helpful and smart.
2 out of 5
by A verified travellerfrom Croydon

My hotel room was very uncomfortable

Posted 19-Feb-2015
Was very disappointed with the room the bed was not comfortable rooms were not comfortable will like to pay extra for comfort
2 out of 5
by A verified traveller

Disappointing stay

Posted 11-Feb-2015
Pros: the views and grounds of the hotel were lovely
Cons: major refurb
the hotel looks amazing from outside but the inside is very jaded and tired I know the building is listed but it still needs to be updated in its furnishings and décor mattresses were old wornout and very soft we had to swap rooms as our mattress was so soft we could feel the bedstead underneath only to be swapped to another room with a board under the mattress to make ir firmer the spa facilities also let it down with a luke warm hottub and a steam room that was disgusting and dirty. think the dinner was over priced for what choices you got and the bar prices are worse than central london
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham UK

Nice Croydon hotel

Posted 03-Feb-2015
Lovely hotel great breakfast choice and very tasty. We enjoyed a one night stay whilst visiting family. Staff very friendly room was good value for money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom leeds

Classic style hotel

Posted 11-Dec-2014
Pros: large comfortable hotel in quit location
Pleasant over night stay on business, very relaxing and all main amenities.
5 out of 5
Recommended
for Families
by Jenniferfrom Warwickshire

Great place to stay.

Posted 25-Nov-2014 on Hotels.com
We stayed far one night to meet up with our cousin who was visiting from Australia. Lovely room but bedside light switches were difficult to access as they were tucked behind the large headboard of the bed! The staff were lovely and the service was very good. Dinner and breakfast were excellent.
1 out of 5
Recommended
for Families
by A verified traveller

What a disaster.....

Posted 06-Nov-2014 on Hotels.com
Tiny room, tiny old bed. bathroom from the 70s if not older. old single-glazed windows dont close properly, the wind whistles through the gaps. paint cracked every where. loud music reverberates through the hotel in the evening until midnight. be prepared to carry your suitcases up and down stairs to get to your room as the lift won't get you to the same level. absolutely awful. this is such a wasted opportunity. the grounds and fassade are fantastic. rip out the entire inside and start again. this place has history and enormous potential - it deserves more. I won't return until it has been completely refurbished.
2 out of 5
Recommended
for Business Travellers
by Richardfrom Loughborough

Not the beat

Posted 03-Nov-2014 on Hotels.com
Tired, old hotel in desperate need of renovation. The rooms were noisy with paper thin walls and doors. Wifi was only free for the first hour and breakfast was over £20. The gym had limited equipment and tou had to walk through a bar to get to/from it, not nice when you are sweating.
4 out of 5
Recommended
for Couples
by Philipfrom St Albans

Good overnight stop.

Posted 22-Oct-2014 on Hotels.com
Just an overnight stay. Plenty of parking. Good comfortable bed and clean modern bathroom. Breakfast choice very good. Old part of hotel is amazing. Worth reading bits on its history. If you dont have to rush off in morning then its worth sitting on terrace at back to soak up view.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 12-Oct-2014 on Hotels.com