Ratings based on 616 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

SF stay

Posted 15-Jun-2015
Pros: It's convenient location.
Location: Close to dinning and night clubs.
Nice hotel, however, the walls are thin and can hear evrything.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to Union Square and shops

Posted 31-May-2015
Pros: Location
Location: Shop
Great hotel and ideally located for shopping. and Theatre. Amazing lobby. Breakfast is not over priced.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Close to everything. . Great staff

Posted 10-May-2015
Arriving close to midnight a few things weren't 100% but we could fix them the next day. Would have loved a soft robe that wasn't XXL but that's the only size they come in. Overall this hotel was a very good experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location for first visit to San Francisco

Posted 13-Apr-2015
Pros: Clean, friendly staff, excellent location.
Location: Near Union Square. Shopping, Hop on-hop off bus tour, Wine Country tasting, bay cruises, local pubs and restaurants, Fisherman wharf, etc etc.
Excellent. Polite and friendly staff. Large rooms. Perfect location for first visit to San Francisco. Concierge as extremely helpful in exploring the city.
4 out of 5
Recommended
for Getaway With Friends
by Katheryn

This traveller left a rating score only Posted 07-Apr-2015 on Hotels
4 out of 5
Recommended
for Families
by Robert from Greenwood, Indiana

Vacation

Posted 01-Apr-2015 on Hotels
We enjoyed the hotel. Valet parking at $69 per night (including taxes) was a bit extreme.
5 out of 5
Recommended
for Families
by Mitch

This traveller left a rating score only Posted 19-Mar-2015 on Hotels
2 out of 5
by A verified traveller from New York

Very old and outdated hotel , good staff but needs

Posted 14-Mar-2015
To be renovated, central location but hotel and rooms are very old. Restaurant food was expensive but subpar.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Will not stay here again..

Posted 14-Mar-2015 on Hotels
Our room was dirty and there were some food and big stains on the drapes which my baby was playing with. Hotel was older than it appears to be in the photos. Overall we will not stay here again. Hotel Nikko and Omino Hotel are our favorites.
5 out of 5
Recommended
for Couples
by Brian from New York City

Chinese New Year Parade in San Fran

Posted 13-Mar-2015 on Hotels
Staff was very good about letting us know how complicated the traffic could get around the hotel. Very thoughtful in addressing our questions. Had a corner junior suite for less than $300. Food was good, but the service was exceptional. Great location.