Ratings based on 477 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Florida

OK Hotel

Posted 10-Sep-2014
Pros: Proximity to almost everything.
Cons: Interiors
Location: Shopping is given since it's in Union Square.
It seems outdated. The overall interiors is nauseating to look down from upper floors. It may appeal to certain population, but not to younger population. Bathrooms are less functional as I expected.
Comment from Hotel Management
15-Sep-2014 by Nasser, Hotel Management
Thank you for taking the time to share your thoughts. We appreciate you bringing it to our attention. We will share your message appropriately within Marriott. Sincerely, Nasser Mobarak Director of Hotel Operations JW Marriott San Francisco
3 out of 5
by A verified traveller from California

Nice hotel and good location

Posted 25-Aug-2014
Pros: comfortable beds, good location
Cons: the marks on the walls, it didn't give the room a clean appearance. Bigger shower
Location: Great location, right in Union square where you can catch the double decker bus to fisherman's Wharf. Lots of shopping and restaurants nearby.
Hotel was nice, staff was nice. The room was nice, not huge but decent. The bathroom was really nice except the shower was very small and lots of marks on the walls. The beds were comfortable, not many tv stations for kids which after a long day out it would have been nice to put on the Disney channel or something. We ate the hotel restaurant one night, I recommend eating outside the hotel, much better restaurants in the area within walking distance. I ordered a glass of chardonnay and without even asking me what kind the server brought me out the most expensive glass on the menu and it wasn't very good. That's why I asked her what kind of wine it was in which she hesitated to tell me since she knew she never asked me what kind I wanted which in my opinion it should have been the house wine. The hotel is in a great location right next to Union square and lots of shopping. The valet at the hotel is 66.00 tax incuded (SUV) and 55.00 non SUV. Right across the street is a public parking garage for half the price.
5 out of 5
Recommended
for Couples
by A verified traveller

Luxurious and comfy.

Posted 05-Aug-2014
This was a mini-stay-cation. We stayed in a junior suite--it was roomy and very, very comfortable. A nice splurge!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2014
Everyone on staff eas exceptionally polite, professional, helpful and accomodating. I would tecommend this hotel to everyone. We had a wonderful trip in no small part because of this positive experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

very accommodating staff

Posted 18-Jul-2014
Pros: Location, staff, comfortable rooms
Location: Fabulous location with great restaurants and shopping within a few blocks
First rate service by an experienced stand knowledgeable staff. Do not expect to be checked in before 1 pm. Rooms are very comfortable and the bathroom was well lit.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 11-Jul-2014
Very nice hotel. Restaurant was surprisingly good for a hotel. Had one of the better steaks I have had in some time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and great service!

Posted 07-Jul-2014
Pros: Great service
Cons: Lower parking rates
The Hotel staff and rooms are great. Parking is $56/ night, so I parked directly across the street in a garage for half the cost.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jun-2014
Very good place to stay. Close to Union square and shopping. Staff was very accommodating.
5 out of 5
Recommended
for Personal Event
by KStephens from Fairfield CA

Just as Expected!!

Posted 12-Jun-2014 on Hotels.com
Everything at this hotel was perfect. Our room was very comfortable and clean. If you have stayed in SF before, then you know the rooms are typically small. This room was spacious. The staff was helpful and very nice. It was located just a short walk away from Union Square, like one block. Thank you for the great stay!!
4 out of 5
Recommended
for Business Travellers
by Carol from New York

great hotel

Posted 09-Jun-2014 on Hotels.com
great hotel just a little noisy on one side of the hotel so makes it hard to sleep if you are on a lower floor but they have great staff, amazing service, and are really willing to accommodate.