Ratings based on 473 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from California

Nice hotel and good location

Posted 25-Aug-2014
Pros: comfortable beds, good location
Cons: the marks on the walls, it didn't give the room a clean appearance. Bigger shower
Location: Great location, right in Union square where you can catch the double decker bus to fisherman's Wharf. Lots of shopping and restaurants nearby.
Hotel was nice, staff was nice. The room was nice, not huge but decent. The bathroom was really nice except the shower was very small and lots of marks on the walls. The beds were comfortable, not many tv stations for kids which after a long day out it would have been nice to put on the Disney channel or something. We ate the hotel restaurant one night, I recommend eating outside the hotel, much better restaurants in the area within walking distance. I ordered a glass of chardonnay and without even asking me what kind the server brought me out the most expensive glass on the menu and it wasn't very good. That's why I asked her what kind of wine it was in which she hesitated to tell me since she knew she never asked me what kind I wanted which in my opinion it should have been the house wine. The hotel is in a great location right next to Union square and lots of shopping. The valet at the hotel is 66.00 tax incuded (SUV) and 55.00 non SUV. Right across the street is a public parking garage for half the price.
5 out of 5
Recommended
for Couples
by A verified traveller

Luxurious and comfy.

Posted 05-Aug-2014
This was a mini-stay-cation. We stayed in a junior suite--it was roomy and very, very comfortable. A nice splurge!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2014
Everyone on staff eas exceptionally polite, professional, helpful and accomodating. I would tecommend this hotel to everyone. We had a wonderful trip in no small part because of this positive experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

very accommodating staff

Posted 18-Jul-2014
Pros: Location, staff, comfortable rooms
Location: Fabulous location with great restaurants and shopping within a few blocks
First rate service by an experienced stand knowledgeable staff. Do not expect to be checked in before 1 pm. Rooms are very comfortable and the bathroom was well lit.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 11-Jul-2014
Very nice hotel. Restaurant was surprisingly good for a hotel. Had one of the better steaks I have had in some time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and great service!

Posted 07-Jul-2014
Pros: Great service
Cons: Lower parking rates
The Hotel staff and rooms are great. Parking is $56/ night, so I parked directly across the street in a garage for half the cost.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jun-2014
Very good place to stay. Close to Union square and shopping. Staff was very accommodating.
5 out of 5
Recommended
for Everyone
by Rodrigo

Great location

Posted 01-Jun-2014
great rooms, front desk service was not as good. Great location as you can walk to rest and bars
4 out of 5
Recommended
for Everyone
by Christie from w

Nice hotel with comfortable bed

Posted 31-May-2014
Very nice hotel in union square. Good location. We LOVED the bed. Very comfortable. The staff was friendly, however, we booked on expedia and thought wifi was included. It was not and it was $16 per day. That was the only negative really. We felt for as much as we paid for the room, wifi should be included. Other than that, great stay! Would stay there again.
5 out of 5
Recommended
for Business Travellers
by Sandra from Sonora

Good hotel

Posted 30-May-2014 on Hotels.com
Nice place to stay. Very friendly staffs. The room was excellent Except the bathroom's door did no close. The door was stuck on the carpet, so we needed to tell each other who would be using the bathroom. Lol We could call for help with the door, but my son said not to call. We were going to stay one night.