Horrible hotel - didn't even stay for our booking Posted 16-Jan-2014 on Hotels
First of all this "hotel" is somewhat hard to find. There is no sign outside only a small hand written name on the buzzer outside the large multi-residence building. We had no clue where it was once inside, so I called the number for the hotel, & it was a cell phone, the person answering wasn't at the location & informed me she would be back at 6pm for me to check in. I told her I was already there and wanted to know where the hotel was, she told me to go to the 4th floor. It was not handicap accessible, not an issue for me but good to know for others. Once I arrived upstairs the "attendant" was very confused & didn't understand why I was there. She finally figured it out & was going to check us in, but before she could I noticed the warning sign on the door. It was in English (not Italian the native language) & instructed everyone to not open the door if someone rang the buzzer, EVEN IF THEY SAID THEY WERE THE POLICE! This made me very uncomfortable especially since I had my young children with me, so we decided to go elsewhere so we would feel more comfortable & safe. Since the phone for the hotel was a cell phone, the lady kept calling me several times that night harassing me wanting to know why we weren't staying there and wanting to know where we were staying. We told her why and she kept calling anyway until my husband told her to stop and that we were never coming back. I would not recommend this hotel to anyone. Traveler beware!
Comment from Hotel Management
17-May-2014 by cialdini, Hotel Management
hi madam, thank you for your choise , sorry for disturb as you write before, but the guest has to read before making reservation, because we have not facility handy, and we are not at hotel,but bed and breakfast!!! it is specified in our page that it is compulsory to advertise us of check in time to guarantee the presence of receptionist, how concern instead the called at your phone, it was for our professionality, usually the guest that not came pay same , and if you give the name of hotel , we would explain that this reservation was probably modified, but not all guests know our work and i ts for this that sometimes can be happened problem!!! please when your reserv, not check only the price, but also the note of the structure