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Reviews of ESJ Towers Hotel

3.5 out of 5
ESJ Towers Hotel
6165 Isla Verde - Ave Carolina, Carolina

Reviews

6.8
Rating 10 - Excellent. 798 out of 3409 reviews" "
Rating 8 - Good. 921 out of 3409 reviews" "
Rating 6 - Okay. 743 out of 3409 reviews" "
Rating 4 - Poor. 458 out of 3409 reviews" "
Rating 2 - Terrible. 489 out of 3409 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Carmen

Liked: Amenities
I stayed on the third floor and the smell of mildew was unbearable in the entire floor. The room was kept cold, so it disguised the smell a bit. I almost go to another hotel. Decided to ride it out since I was there for just two nights. I won’t be returning.
Stayed 2 nights in May 2024

4/10 Poor

Frederick

Disliked: Cleanliness
Problem, housekeeping only every 3 days and that was totally un-American even after a request by me I was denied on day two with two adults and two kids, wow! No one would answer 0 but once out of 4 times of need. Lack of staff to maintain the most important services. Cleanliness is a must for Americans for sure. I liked the people who worked there but the clear lack of staft
Stayed 4 nights in May 2024

2/10 Terrible

elizabeth

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Beds are tiny. They also did not tell us when booking that there wouldn’t be a pool. The staff is rude. We had to wait 2 hours to get our room. Issues with room key. Overall terrible. Beach was too packed as well.
Stayed 1 night in May 2024

8/10 Good

Sheila

Liked: Cleanliness, property conditions & facilities
It was okay.
Stayed 1 night in May 2024

6/10 Okay

Susana

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Value price but hotel conditions need to be upgraded !
Stayed 3 nights in May 2024

8/10 Good

Victor

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Omeshia

Travelled with family
Disliked: Amenities
The property was old and outdated. It needs some major renovation and repairs. Rooms smelled like mildew. The shower was not hot at all. Luke warm.
Stayed 3 nights in May 2024

8/10 Good

Jonathan Enrique

Stayed 3 nights in May 2024

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in May 2024

2/10 Terrible

Robert

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stinks has an odor the pool wasn't done very dirty inside and out
Stayed 4 nights in May 2024

6/10 Okay

Jacquelyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Frank, Virginia Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst “hotel” I’ve ever seen… my wife and me weren’t even able to stay there more than 5 minutes. We cancelled the reservation right after we went to check the room and preferred start looking for another place at midnight. Dirty, old, abandoned, disgusting, noisy. Free advice : DO NOT RESERVE THIS PROPERTY, DONT DO IT !!
Stayed 3 nights in May 2024

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024

2/10 Terrible

Yorelis

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the pictures, property “under construction” .. NO HOT WATER .. please is May 2024 don't waist your energy or money staying here. Room was worst than a MOTEL
Stayed 2 nights in May 2024

8/10 Good

Abril

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Angel Luis

Liked: Cleanliness, property conditions & facilities
No pool
Stayed 3 nights in Mar 2024

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness
No pool
Stayed 4 nights in Apr 2024

2/10 Terrible

Lydia

Disliked: Cleanliness, property conditions & facilities
The ESJ hotel was absolutely disgusting. Customer service was poor the hotel room was dirty. It smelled horrible. The carpet smelled they charge me twice and didn’t wanna give me my money back. They had no towels the bathtub was dirty we had to change our room. We could never get in touch with the manager I rate this hotel a zero.
Stayed 4 nights in Apr 2024

2/10 Terrible

Kobe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible the phone wasn’t working no room service they charged me extra for one day just because I came earlier before the check in time
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
no complaints. Right on the beautiful beach. Good customer service. Room ok.
Stayed 2 nights in Apr 2024

4/10 Poor

Keila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel room was unpleasant, had a lot of humidity and smelled abandoneds! Going out to the balcony was not a good view plus a ver loud noise from extractor fans on the building beside.
Stayed 2 nights in Apr 2024

4/10 Poor

Wallace Carlos

Disliked: Cleanliness, property conditions & facilities
Good location, very noise building. Not cleaned well, especially behind the beds
Stayed 6 nights in Apr 2024

10/10 Excellent

Franz

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and accommodating! I enjoyed my stay and did not experience any problems.
Stayed 5 nights in Apr 2024

2/10 Terrible

Yesenia G.

I reserved a king bed in advance, the property had nice pictures of the rooms so it looked like a good idea. I arrived and went to check in the front desk didn’t advise me that I was getting a 2 “queen” more like twin size beds in what looked like an outdated unclean old hotel. Website didn’t mention the pool was out of service until further notice. The website says no pets unless it’s a service animal but that’s not the case you can pay to bring pets there was a dog barking 2 rooms down for hours at a time. The arcade is not open for the hours it states it will be.
Stayed 4 nights in Apr 2024

8/10 Good

Jacqueline

We have stayed here before. Nothing fancy but in a great location. Walking distance to restaurants and grocery store. Beach is very nice
Stayed 3 nights in Apr 2024

4/10 Poor

TamikaAllDay

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the young woman who checked us in, her professional and attentive dominor was TOP TIER. She tried her best to assist us
Stayed 4 nights in Apr 2024

4/10 Poor

Amy

Stayed 7 nights in Mar 2024

2/10 Terrible

Beneva

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

SHIREEN

Disliked: Cleanliness
When we got there our first room door was not working the second room they sent us to it had ants the third room was took 3 hours for us to get into our room. We asked for the cleaner lady to come in the only gave us towels did not clean up the roomBut the front desk people was really nice.
Stayed 3 nights in Apr 2024

4/10 Poor

Carlos

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Travelled with family
My iron didn’t work . My room wasn’t ready on time . There was a smell in the hallway of the hotel
Stayed 3 nights in Apr 2024

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Property was outdated
Stayed 3 nights in Apr 2024

10/10 Excellent

Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok
Stayed 4 nights in Apr 2024

6/10 Okay

Ruchika

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Angela Nicole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I am glad that i did not let the negative reviews stop me from choosing ESJ. We were pleased with our choice. The beach is directly outside the lobby, rooms are clean. There is construction going on, but it did not bother our stay.
Stayed 8 nights in Mar 2024

6/10 Okay

Shanelle

Travelled with partner
Disliked: Property conditions & facilities
The door to our balcony didn’t lock, The phone don’t work. There is no pool only beach access until 6:00pm. Construction noise in the room beside us early in the morning.
Stayed 3 nights in Apr 2024

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good property and great employees
Stayed 4 nights in Mar 2024

10/10 Excellent

Shakenya

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Amilcar

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Miguel Angel, Miami

Travelled with partner
Liked: Property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Pool was closed.
Stayed 1 night in Mar 2024

2/10 Terrible

Judith

Stayed 5 nights in Mar 2024

2/10 Terrible

Alberto Luis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My stay, here was very bad starting from when I walked into the hotel, there was very bad smell all the way up to my room door open. My room room was dirty I have pictures.
Stayed 3 nights in Mar 2024

6/10 Okay

Mangala

Travelled with family
Smells to humidity in the hallways
Stayed 6 nights in Mar 2024

2/10 Terrible

Christopher M.

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I'll admit that, the location is good but the property itself is the worse decision ever. I was told by phone before I get my reservation that the hotel had a pool but at our arrival the nightmare started, NO POOL, THE PARKING LOT IS 4 FLOORS DOWN IN THE GROUND "Looks super creepy", The room stinks to bug killer, dirty carpets, mold in the bathroom. We asked for a second room and nothing changed! The lady in the front desk was pretty "I don't care anything here, apparently her phone was more important! I rather to expend a little bit more to be in a nice and clean place. From 5 days in puerto rico I have to say this hotel was my only bad experience!
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
The centralized location was surprisingly quiet. Great beach and access to all amenities. Highly recommend visiting for couples or families. I will definitely be back a few times throughout thr year.
Stayed 3 nights in Mar 2024

4/10 Poor

Lydia

Disliked: Property conditions & facilities
It has a nice entrance and lobby. It also has a nice cute cafeteria. However I saw little bugs in the room, kitchen and bathroom. The toilet was rusted at the bottom and looked grossed. I had to wait a day and a half after complaining twice that there was no hand soap, shampoo and dishwashing soap. On my last day they refused to keep my luggage in their storage room for reason unknown. This was after I did the checkout at 11 AM and needed to go eat something as my flight was not until 3 PM.
Stayed 5 nights in Mar 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best option in the area with very affordable pricing. Prime Location in accessible area to restaurants and shops.
Stayed 2 nights in Mar 2024

10/10 Excellent

D'NESHA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location walking distance
Stayed 3 nights in Mar 2024