Ratings based on 875 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Rockford, Il

Ok hotel.

Posted 20-Nov-2014
Pros: Breakfast was okay, USA newspaper a plus, and the breakfsast area was roomy and clean. Parking was convenient.
Cons: Have a the plumbing including the drains work properly, outside lighting to go on at sunset, and make sure the toaster works.
Location: Good access to highway 17 which allows access to the airport. Lots of fast food and gas stations in the area.
Generally all was ok except for a couple of things I found annoying and unacceptable. The drain in the room sink was missing completely. I wear hard contacts and I want to be able to close the drain when cleaning my contacts. The outside lighting in the entry ways and around the buildijng where not set to go on until an hour after dark. This is a safety hazard. The morning breakfast room was very nice but the toaster did not work and there was no micro wave to reheat the eggs if you desired to make things warmer. And only one waffle maker in a hotel of this size was very inconvenient duriing crowds.
3 out of 5
by A verified traveller

Needs repairs

Posted 13-Nov-2014
Pros: breakfast included. free wifi
Cons: Needs repairs in main areas.
Location: nice access to freeway
The room was non-smoking but every time we walked in there was an odor like someone had sprayed something to cover up smoke. Bed was comfortable and nice office space. No fridge and when we tried to get one, they said they would see what they could do and call back. Never heard back. Ice machine on our side was broken. Carpet in halls was in bad shape. Breakfast was nice and staff was friendly and quick. Lighting in the room was minimal. Other than the smell, the room seemed clean.
1 out of 5
by A verified traveller

Posted 10-Nov-2014
The hotel was a mess, from the smell, to bugs to dark hallways. It look's like it was closed
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel if you stay on the south wing

Posted 03-Nov-2014
Pros: Hot tub was relaxing
Cons: They need to put fridge and microwave in rooms
South wing nice and quiet, north side next to a busy street and also some on the air conditioners are pretty noisy when running. All in all nice hotel
1 out of 5
by A verified traveller

Prostitutes and pimps

Posted 02-Nov-2014
There were numerous prostitutes and pimps frequenting the hotel. If I hadn't prepaid for this stay, I would have left immediately.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good price. I'd stay there again but . . . .

Posted 24-Oct-2014
Pros: Clean rooms, recreation room, comfortable beds & bedding.
Cons: Fix ice machine. Make breakfast more healthy.
Location: Phoenix Temple, Shopping along Bell Road.
Breakfast was low on protein, high on sugar. Only one working ice machine. Check-in staff was terrific. Overnight staff responded appropriately to my noisy neighbor problem the first night, but the second night left the spilled Big Gulp matter (not mine) I reported on the flooring near the working ice machine. Early in the morning I slipped and fell, in it, and returned placing a bath towel from my room on it. I had offered the night staff man when I reported it, but he implied I didn't need to, so I didn't. I'd stay there again for the price, and do something else for breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveller

Decent Hotel for Price

Posted 21-Oct-2014
Pros: Location was pretty good. Room was clean.
Cons: Hallway doors could have been wiped a little cleaner. Overall upkeep of the hotel wasn't too bad, but could have been improved.
Hotel was in ok shape. Air filter was dirty, but that is typical in most hotels. The room was comfortable. Was nice for the price.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Phoenix

Nice room at amazing price!

Posted 10-Oct-2014
Pros: Love love love the bed and pillows and breakfast.
Cons: The rooms are.listed online as having a microwave and mini fridge, I've stayed in several different rooms at this hotel and have yet to see either.
Location: Close to freeway making it minutes from anything in Phoenix.
I love staying at this hotel. The rooms are nice the beds and pillows are comfy. Their breakfast is one of the best features of this hotel. There is a very very friendly and lively man who does the breakfast and he really helps kick off a great morning with a great attitude and friendliness that is remarkable.
1 out of 5
by A verified travellerfrom Phoenix

The hotel manager threatened me and swore at me

Posted 06-Oct-2014
Made me feel.net like I did not belong there. The manager asked me to leave with swear words and a loud voice when my room was he thought not paid for. When it was brought to his attention that the room was indeed paid for he simply walked away after he threatened to call police.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom h

nice and comfortable stay

Posted 01-Oct-2014
a0Awsome staff , nice and clean rooms., comfortable stay....i give 3.5 out of 5