Ratings based on 1,096 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Maryland

HOTEL SHOULD BE SHUT DOWN FOR RENOVATIONS!

Posted 12-May-2015
WE ARRIVED TO THE LOBBY TO BE GREETED BY A DISMAL MUSTY SCENT. THE RUGS IN THE HALLWAY WERE FILTHY & OUR HOTEL ROOM RUGS LOOKED LIKE THEY HAD NOT BEEN CLEANED IN 30 YEARS! CIGARETTE BURNS, STAINS, SMELLY! THE LOCK ON OUR DOOR DID NOT LOCK WHEN YOU CLOSED THE DOOR & MANAGEMENT SAID THEY WERE AWARE OF A NUMBER OF ROOMS WITH THIS ISSUE???!!!! YOU HAD TO SWIPE YOUR KEY AGAIN & WAIT TO HEAR A CLICK BEFORE THE DOOR FINALLY LOCKED...INSANE! WE CONTACTED EXPEDIA TRAVEL IMMEDIATELY TO LOCATE ANOTHER HOTEL & CHECKED OUT THE NEXT DAY TO ENJOY OUR VACATION I'M PHOENIX IN A CLEANER & MORE COMFORTABLE HOTEL! WE ARE DONE WITH COMFORT INN AFTER THIS EXPERIENCE!
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel for price

Posted 11-May-2015
Hotel is close to freeway yet quiet. Modern hotel set up nice with a comfortable breakfast area. I would stay here again
4 out of 5
Recommended
for Everyone
by A verified traveller

Dorr lock failure....they fixed it

Posted 05-May-2015
Pros: Convenience to I-17 and ASU Arizona State Univ
It did take several trips to the front desk and they eventually fixed the problem. Our room did not get made up, I suspect the door locking failure, but we were given a free night stay so happy camper. The carpet needs to be replaced but I can see were they are working on sections.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom nm

My stay at comfort Inn

Posted 03-May-2015
Pros: Pool
Cons: Up to date beds, carpet
Location: Location was good
Hotel was ok. Staff was ok. Rooms and Beds need to be updated and staff a little more cooperative.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom l

Posted 24-Apr-2015
Very pleased. Stayed with husband and 2 small kids. Room/bed clean and comfortable. The breakfast was fabulous. Great price
2 out of 5
by A verified travellerfrom Tucson, AZ

start from scratch

Posted 16-Apr-2015
Pros: price. close to freeway
Cons: rooms and hallways need new carpet. need more courtesy computers.
overall experience was barely o.k. you feel like you are in an older hotel buy looking at details such as doors, carpet, floors
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Norcal

Clean and Professional

Posted 11-Apr-2015
Pros: Excellent staff and very clean
Cons: Smoking Rooms maybe
Location: Many good Restaurants and Stores
Very Good.... Easy access to freeway....Made my work trip much easier
1 out of 5
by A verified travellerfrom Salem Oregon

Dead phone line.

Posted 04-Apr-2015
Not a good experience at all. The staff was flippant, unfriendly, and not helpful. Arrived at hotel (if it can be called that). For being located in a nice area, the parking lot was dirty and trash receptacles were overflowing to the ground with trash. Checking in, the desk clerk was unfriendly. Arrived at room and it was clean and satisfactory. Around 11:30pm there was a loud disturbance with banging in the hall outside my door. Attempted to contact front desk from the room phone. The line was dead. I checked plug in and connections. Everything seemed in place but phone still did not work. Had to call front desk from my personal cell phone. Advised desk clerk of disturbance and problem with room phone. Clerk stated he would look into it. After disconnecting call, I wondered if clerk was going to look into disturbance or phone issues. Called front desk again to clarify regarding phone. He stated that half the phones in hotel did not work and owner was not willing to replace them yet. He also stated that he was going to check out disturbance right away but was interrupted by my call back. Very rude. I checked out next morning. This hotel is not worth staying at.
1 out of 5
by A verified travellerfrom San Jose, CA

Beware of this hotel

Posted 03-Apr-2015
I will not be staying at this hotel again. Firstly my car was broken into and everything in the trunk stolen. I spoke to some friends and they said to check the dumpsters and the hedges as the criminals might not want what they found (some lawn bowls equipment, shoes etc). I walked around the hotel parking lot and found some of my stuff. I reported it to the front desk and they did not look particularly surprised or caring - which leads me to think that this was not a one off. I kept getting locked out of my room which was super annoying and mainly due to the fact that there were issues with the lock. Overall it was not a particularly plesent stay and I will not be returning or recommending the hotel to any of my friends.
3 out of 5
by A verified traveller

Posted 03-Apr-2015
Easy access to freeway. Bed was very comfortable. Needs to be updated.