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Reviews of Mercure Compiegne Sud

4 out of 5
Mercure Compiegne Sud
Rue Robert Schuman, Lacroix-Saint-Ouen, Oise

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 163 reviews" "
Rating 8 - Good. 63 out of 163 reviews" "
Rating 6 - Okay. 15 out of 163 reviews" "
Rating 4 - Poor. 6 out of 163 reviews" "
Rating 2 - Terrible. 4 out of 163 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean comfortable hotel
Stayed 1 night in Sep 2023
Response from Charlotte FOSTER | General Manager on 24 Sept 2023
Thank you so much for your great review !We look forward to welcoming you soon !Best Regards,

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst Mercure I’ve stayed in, smelly room, stained old carpet, not a nice area, and breakfast was horrible really horrible food almost inedible, if your tempted about staying think again you will thank me.
Stayed 1 night in Sep 2023
Response from Charlotte FOSTER | General Manager on 24 Sept 2023
Dear Madam,Thank you for taking the time to tell us about your experience. You did it twice on two differents website. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.The entire hotel is non-smoking, but unfortunately some guests smoke in the rooms despite the ban, which we deplore.The housekeeper and head of reception have been informed of your comment and will take the necessary action to ensure that this does not happen again.We are surprised by your comment on the breakfast as it is appreciated by all our guests.We look forward to hearing from you. Sincerely,

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 3 nights in Aug 2023

6/10 Okay

Edward A.

Liked: Cleanliness, property conditions & facilities, room comfort
View fro Brussels
A requested hcp room was not available. Too firm a Bed mattress led to Sleepless nite. This Is a 3 star hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Josh

Stayed 1 night in Dec 2022

10/10 Excellent

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Mercure Compiègne on 22 Sept 2022
Merci Christian pour vos encouragements. A très bientôt

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great overnight stay
Great location for the Eurotunnel (about 2 hours away by direct autoroute). Modern and clean hotel, nice spacious room and very good food.
Stayed 1 night in Aug 2022
Response from Mercure Compiègne on 1 Sept 2022
Dear PaulWe very much appreciate your comments regarding your stay at the Hôtel Mercure Compiègne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Douglas

Stayed 1 night in Aug 2022
Response from Mercure Compiègne on 1 Sept 2022
Merci Douglas pour vos encouragements

10/10 Excellent

Charlotte

Stayed 1 night in Jul 2022
Response from Mercure Compiègne on 23 Aug 2022
Merci Charlotte pour votre retourA très bientôt

8/10 Good

PM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good. As I expect from Mercure. Friendly staff. Good breakfast
Stayed 1 night in Apr 2022

10/10 Excellent

maria carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel confortable bed but terrible pillow
Stayed 4 nights in Nov 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General good experience!
Very late check in and free parking is our main requirement, they’ve done excellent job. Breakfast is decent. The only disappointment is that the bed is a bit too hard.
Stayed 1 night in Jul 2021

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
Nice hotel, conveniently located, comfortable and clean. Only downside was the very noisy cleaning of the opposite room in the morning.
Stayed 1 night in Jun 2021
Response from Arnaud on 22 Jun 2021
Dear Claudia, thank you for your general comment following your stay at the Mercure Compiègne Sud hotel, I have noted your technical observation and hope to welcome you soon respectfully Arnaud Boinet Director

8/10 Good

Damon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late checked out early
Stayed 1 night in May 2021
Response from Arnaud on 13 Jun 2021
Dear Damon Thank you for your appreciation following your stay at the Hotel Mercure Compiègne Sud. It is with pleasure that I receive your feedback. Also, I will be sure to share it with my entire team. Your satisfaction is the greatest reward for all of us. I hope to welcome you soon. Receive, Sir, my warm greetings. Arnaud BOINET Director

10/10 Excellent

Dragos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Arnaud on 26 Apr 2021
Cher Client, Je vous remercie pour votre appréciation suite à votre séjour à l’Hôtel Mercure Compiègne Sud. C’est avec plaisir que je reçois votre ressenti. Aussi, je ne manquerai pas de le partager avec toute mon équipe. Votre satisfaction est la plus belle des récompenses pour nous tous. Dans l'attente de vous accueillir prochainement je l'espère. Recevez, mes salutations chaleureuses. Arnaud Boinet Directeur

8/10 Good

maria carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Arnaud on 26 Apr 2021
Chère Maria Carolina, Je vous remercie pour votre appréciation suite à votre séjour à l’Hôtel Mercure Compiègne Sud. C’est avec plaisir que je reçois votre ressenti. Aussi, je ne manquerai pas de le partager avec toute mon équipe. Votre satisfaction est la plus belle des récompenses pour nous tous. Dans l'attente de vous accueillir prochainement je l'espère. Recevez, Madame, mes salutations chaleureuses.* Arnaud Boinet Directeur

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool place
Everything was perfect
Stayed 2 nights in Oct 2020
Response from Arnaud on 14 Nov 2020
Thank you Daniel for your return, I hope to have the pleasure of welcoming you again to the Mercure Compiègne Su hotel. cordially Arnaud Boinet Director

10/10 Excellent

Verified traveller

Travelled with family
Well organized, properly staffed, clean comfortable room. Our child's sleeping was already pulled out bed linen on it - ready for sleep.
Stayed 1 night in Dec 2019

10/10 Excellent

maria carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Dragos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Arnaud on 22 Nov 2019
Cher Client, Je vous remercie d’avoir pris le temps de partager avec nous avec cette appréciation suite à votre séjour l'Hôtel Mercure Compiègne Sud. Vous nous avez soumis globalement une bonne appréciation dans son ensemble. Cependant la pleine et entière satisfaction de notre clientèle tant au niveau du confort que de la qualité de service reste notre priorité à tous c’est pourquoi j'aurai aimé connaitre quelles éléments ont manqué à vos yeux. Afin d’améliorer plus encore votre ressenti. Respectueusement. Arnaud Boinet Général Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay with dinner as we were too tired to go into Compiegne.Could only ask that it would be nearer to the centre other than that an excellent choice good secure parking at night.Fridge in the room a bonus as was tea and coffee provided in the rooms.
Stayed 1 night in Sep 2019
Response from Arnaud on 22 Sept 2019
Dear Customer, Thank you for your appreciation following your stay at the Hotel Mercure Compiègne Sud. It is with pleasure that I receive your feelings. Also, I will not fail to share it with all my team. Your satisfaction is the most beautiful reward for us all. Looking forward to welcoming you soon I hope. Receive, Sir, my warm greetings. Arnaud Boinet Site Director

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, we used for our trip to the south of France. Highly recommendable for a stayover during travel.
Stayed 1 night in Aug 2019
Response from Arnaud on 11 Aug 2019
Dear Customer, I am delighted to read that you have appreciated the amenities and the location of the Mercure Compiègne Sud Hotel, far from the hustle and bustle of the city center in the quiet green forest of Compiègne and the banks of Oise near the A1 motorway. I thank you for sharing this feeling with us and I hope to welcome you at a next stopover. Respectfully. Arnaud Boinet director

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Arnaud on 5 Oct 2018
Cher Mark, Je vous remercie pour votre appréciation suite à votre séjour à l’Hôtel Mercure Compiègne Sud. C’est avec plaisir que je reçois votre ressenti. Aussi, je ne manquerai pas de le partager avec toute mon équipe. Votre satisfaction est la plus belle des récompenses pour nous tous. Dans l'attente de vous accueillir prochainement je l'espère. Recevez, Monsieur, mes salutations chaleureuses Arnaud Boinet Directeur de site

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Arnaud on 26 Sept 2018
Cher David, Je vous remercie pour votre appréciation suite à votre séjour à l’Hôtel Mercure Compiègne Sud. C’est avec plaisir que je reçois votre ressenti. Aussi, je ne manquerai pas de le partager avec toute mon équipe. Votre satisfaction est la plus belle des récompenses pour nous tous. Dans l'attente de vous accueillir prochainement je l'espère. Recevez, Monsieur, mes salutations chaleureuses Arnaud Boinet Directeur de site

8/10 Good

Graham, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel for a overnight stopover
Very clean room, comfortable bed, close to a number of restaurants
Stayed 1 night in Aug 2018
Response from Arnaud on 16 Aug 2018
Dear Graham, I thank you for having published your opinion following your stay at the Mercure Compiègne Sud hotel. I will not fail to share your feelings with all my team your satisfaction is a reward for all of us, I hope to have the pleasure to welcome you again Respectfully Arnaud Boinet director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but perfectly decent.
Great staff on arrival, restaurant a bit grumpy but food very good. Rooms and facilities clean but no extra’s...
Stayed 1 night in Jul 2018
Response from Arnaud on 26 Jul 2018
thank you for your opinion following your stay at the hotel Mercure Compiègne Sud. I am happy to read that you have appreciated our welcome and our restoration, which is why I hope to have the chance to greet you again, respectfully. Arnaud Boinet Director

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service ruins this hotel
Comfortable hotel with well equipped and decent sized bedroom but service ranks as the worst I’ve experienced in years. Took the booking for my rooms then when I arrived they didn’t have the room class I’d booked and tried to charge me a supplement (which I refused to pay). Total lack of staff during the evening shift meant we had to que for up to 30 minutes to get served at the bar and staff were unhelpful and unresponsive when guests complained - and a lot of guests were complaining. To crown it all, then when I checked out they tried to charge the supplement again. When I again refused, the character on reception was totally rude. I would avoid this place simply due to the staff.
Stayed 1 night in Jun 2018
Response from Arnaud on 26 Jul 2018
Dear Ian thank you for your return which will allow me to improve the quality of service of the hotel Mercure Compiègne South. know that I regret your reservation problem that has tainted your entire stay, I apologize for the reception of our catering service corrective measures will be taken I will tell you again my regrets respectfully Arnaud Boinet director

4/10 Poor

Andy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Un happy with stay
Limited gluten free food. Understanding English a problem meals had to go back due to communication. Hotel allows dogs in hotel to roam free which tried to bite my 2 children. Dog not on lead.
Stayed 1 night in Jun 2018
Response from Arnaud on 26 Jul 2018
dear Andy, I am unfortunate that the dog of one of our customers could bite one of your children, the mercury hotel Compiegne South can not be responsible for the lack of civism of these   know that I regret this problem of communication indeed we hold at the disposal of our customers maps and menus specifying the composition of the allergens of our cards. we will work to improve this problem hoping to welcome you again. respectfully Arnaud Boinet director

10/10 Excellent

Mr D P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisey lift...
Had room 220 very handy location however the lift nearest the room made a noise as it got to the second floor weather it stopped or not. It could be heard in bed thankfully the hotel was generally quiet past 23:00 Don’t be near the lift and it’s a good hotel with nice staff 😎
Response from Philippe on 9 Apr 2018
Dear Customer, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Compiègne Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Philippe Bellengé General Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel was clean, breakfast was good apart l from the eggs were cold.
Stayed 1 night in Mar 2018
Response from philippe on 14 Mar 2018
Dear Customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Compiègne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe Bellengé

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cher Client, Je vous remercie de nous avoir décerné la note de 4 étoiles sur 5 à la suite de votre séjour. Dans l'attente du plaisir de vous accueillir de nouveau. Cordialement - Philippe Bellengé - Directeur

10/10 Excellent

yval, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break in travel
Travelling from Charles de Gaulle to Ypres, Belgium, it was a great place to stop, relax after a hard day, have a drink and a meal, and just recover. Great place.
Response from Philippe Bellengé on 8 Sept 2015
Dear Customer, it is with great pleasure that I receive your compliments which I shall miss not to share with all my team. Your satisfaction is the most beautiful reward for my collaborators who work day after day to offer you a quality service. Cordially Philippe Bellengé - General Manager

8/10 Good

Ze, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
The privilege room was big, clean and stylish. Drinks in the fridge were free of charge. There was a big bath tub, which is really nice. As we entered in the late evening, the entrance door was broken and won't open, leaving us waiting outside for a while. The hotel address provided by hotels.com is not correct. The proper address is: Rue Robert Schuman 60610 Lacroix-Saint-Ouen France The google map pin point is also miles away and needs fixing immediately. This is very important for foreign travellers as we often don't have web and phone access.
Response from Directeur on 24 Oct 2015
Dear Customer, Thank you to announce me your comments following your stay in the hotel Mercure of Compiègne. Sincerely Yours. The company in charge of the maintenance did what's necessary of our installation for landing in this isolated problem. Thank you to have indicated me that our Google address is erroneous. I gets in touch with them to bring to it correction necessities. I began you to believe, Dear Customer, in the expression of my best feelings. Philippe Bellengé General Manager

8/10 Good

Ze, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
The privilege room was big, clean and stylish. Drinks in the fridge were free of charge. There was a big bath tub, which is really nice. As we entered in the late evening, the entrance door was broken and won't open, leaving us waiting outside for a while. The hotel address provided by hotels.com is not correct. The proper address is: Rue Robert Schuman 60610 Lacroix-Saint-Ouen France The google map pin point is also miles away and needs fixing immediately. This is very important for foreign travellers as we often don't have web and phone access.
Response from Directeur on 24 Oct 2015
Dear Customer, Thank you to announce me your comments following your stay in the hotel Mercure of Compiègne. Sincerely Yours. The company in charge of the maintenance did what's necessary of our installation for landing in this isolated problem. Thank you to have indicated me that our Google address is erroneous. I gets in touch with them to bring to it correction necessities. I began you to believe, Dear Customer, in the expression of my best feelings. Philippe Bellengé General Manager

10/10 Excellent

We88ie, Cambs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why no Michelin star for its food?
A fresh makeover has worked wonders for its interior style. The restaurant food is sublime. It is presented with such an artistic flair. With the arrival of each dish, I just wanted to look at it all evening. It is sacrilege to eat it. I just photographed it & published it on fb because its presentation blew me away. How this hotels chefs have not earned it a Michelin star I do not know. Bravo to the chefs!

6/10 Okay

Vick, Uk

Liked: Staff & service
Good stay
Perfect stay for just a night whilst driving from uk to southern framce

6/10 Okay

Browns, UK

Liked: Cleanliness, staff & service
Good hotel for overnight stop
Great service at hotel, good location for travelling on motorway around paris and also south/north. Room service delicious, clean room but dated. Great value for money, easy to find, would stay again

8/10 Good

Verified traveller

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Stayed there on a four night business trip. The hotel is good friendly atmosphere the restaurant is good but a bit pricey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel one step up from Novotel
Have stayed in this hotel for many years for both business and leisure reasons. It is located just south of Compiegne and has easy access to the A1 motorway for travel into Paris or to Lille/Calais. Its at the southern end of a commercial estate so has country views. The hotel reastaurant is good though there are many restaurants in Compiegne and close to the hotel is a Buffalo Grill (mainly steak as the name suggests) and a Leon, which is absolutely great for mussels. The room is fairly basic but there is free wifi.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Charlotte FOSTER | Directrice on 13 Mar 2024
Cher Olivier,Nous vous remercions vivement pour votre note, nous sommes ravis que vous ayez passé une excellent séjour !Dans l'attente du plaisir de vous accueillir une fois prochaine.Bien Cordialement,

2/10 Terrible

Ouais

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Charlotte FOSTER | Directrice on 11 Jan 2024
Cher Monsieur OUAIS,Visiblement votre expérience n'a pas été à la hauteur de vos attentes et nous en sommes désolés.Nous vous serions reconnaissants de nous fournir plus d'informations sur les raisons pour lesquelles votre expérience n'a pas été satisfaisante. Vos commentaires seront très appréciés et nous aideront à identifier les points à améliorer afin qu'une situation similaire ne se reproduise.Nous espérons avoir le plaisir de vous accueillir une fois prochaine afin de regagner votre confiance.Bien Cordialement,

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacieux et confortable
Stayed 2 nights in Jan 2024
Response from Charlotte FOSTER | Directrice on 11 Jan 2024
Cher Monsieur,Nous vous remercions vivement pour votre commentaire et espérons vous accueillir prochainement !Bien à Vous,

10/10 Excellent

GALYNA

Stayed 4 nights in Dec 2023
Response from Charlotte FOSTER | Directrice on 11 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely yours,

8/10 Good

Henning

Liked: Staff & service, property conditions & facilities
Sehr reichhaltiges Frühstück mit frischen Produkten, sehr gut!
Stayed 1 night in Dec 2023
Response from Charlotte FOSTER | Directrice on 11 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,

4/10 Poor

benoit

Liked: Cleanliness, amenities, property conditions & facilities
Déception.
Stayed 3 nights in Nov 2023
Response from Charlotte FOSTER | Directrice on 29 Nov 2023
Cher Monsieur,Je suis sincèrement désolée d'apprendre votre déception.Vous n’avez pas ressenti une pleine et entière satisfaction durant votre séjour c’est pourquoi j'aimerai en connaître les facteurs afin de savoir s’il s’agit d’une appréciation subjective ou d’un problème de qualité de service pour me permettre d’améliorer cette dernière.Dans cette attente, j'espère avoir le plaisir de vous lire et de vous accueillir une fois prochaine.Charlotte FOSTER Directrice

10/10 Excellent

Reda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Charlotte FOSTER | Directrice on 11 Jan 2024
Cher Monsieur,Nous vous remercions vivement d'avoir partagé votre satisfaction ! Dans l'attente du plaisir de vous accueillir une fois prochaine, nous vous souhaitons une belle année 2024 !Bien Cordialement,

10/10 Excellent

Sylvaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Charlotte FOSTER | Directrice on 11 Jan 2024
Chère Madame,Nous sommes ravis que vous ayez passé un bon séjour dans notre hôtel Mercure Compiègne Sud.Dans l'attente du plaisir de vous accueillir une fois prochaine, nous vous souhaitons une belle et heureuse année 2024 !Bien à Vous,