Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Lancashire

Very disappointed

Posted 22-Aug-2014
We booked this hotel as it advertised it had car parking - it doesn't - you have to park on the road along with all the other guests staying at Scarborough hotels - so getting a space is extremely difficult as parking in Scarborough is limited. We were told at reception that our room was one of their renovated ones - the bedroom had been renovated to an extent but the bathroom definitely wasn't - I don't call painting over existing wall tiles to mask grout mould and retaining an old dated bathroom suite as "renovated". The bed was lumpy and uncomfortable. The room was so dark we had to have the lights on even during the day, probably due to the fact that the window (with frosted glass) faced an internal opening.The room was next to a very noisy industrial extractor, which ran until midnight and started again at 7am, so a relaxing stay it wasn't!
4 out of 5
for Everyone
by A verified traveller from liverpool

Lovely hotel

Posted 08-Aug-2014
I stayed here in a single room while visiting family in the area. Did not spend much time in the hotel but had time for a quick swim and a glass of wine in the zen garden. Room was lovely and perfect for just one person! Excellent for the price I payed (£24).
3 out of 5
by A verified traveller

Convenient for beach

Posted 20-Jul-2014
Pros: It was convenient for what I needed and the rooms were a decent size.
Cons: I don't think it really gave value for money. Premium room? Not sure what was premium and the "sea view" bit was just about accurate. High bar prices
It was okay - nothing special. Unfortunately a 5 am fire alarm did nothing to make it a relaxing stay.
4 out of 5
for Couples
by Mike from Bristol

Superb location, superb staff

Posted 28-Jun-2014
Pros: Views from rooms on the front of the hotel; the staff, the breakfasts
Cons: Bar prices are a bit on the steep side, although well served and offset by the location
Location: Front-line hotel, with views of the sea and harbour. On-street parking (controlled by permit, free from the hotel). Not many pubs or eateries nearby
Stayed for a long weekend in June. Experience was very good overall, from the friendly check-in to the bonus of a free room upgrade to one of the premium rooms. This had wonderful views over the sea, across the gardens and down to the beach and harbour. All floors were serviced by a lift. Other than the scenery, it's a bit of a walk to get to see anything else - no issue if you're younger, but something to bear in mind Rooms were well furnished, with the most comfortable beds and quilts you could wish for, beautiful curtains and comfy chairs in the bay windows. Bathroom in the premium room had a massive drenching shower, the other bathroom we had was more functional but served its purpose. We didn't make use of the spa facilities in the hotel, so can't comment...other than they did seem to be popular with others. The only gripe we had was that some of the corridors, doors and paintwork were a bit tired - nothing serious, but certainly noticeable when compared to the bedrooms, bar and restaurant Breakfast was served in a sea-view restaurant on the ground floor, good range of food of excellent quality, served buffet-style. There was a traditional feel to this that we loved, linen napkins, attentive staff - great What stood out most to us was the friendliness and quality of service from the staff. From handling questions over the phone, to check-in, the staff in the bar and restaurant - they all maintained the right balance of friendliness and professionalism.
4 out of 5
for Everyone
by A verified traveller

nice hotel with lovely views and outdoor area

Posted 16-Jun-2014
Pros: The bar area , the fact that they have seating at the front so you can sit outside , and the pool
Cons: The pool area could do with further cleaning, and a sign to say there is a shower there,as it is hidden away and not so obvious
Location: lovely walk opposite to the hotel that takes you to the beach
When we arrived there was an error with our booking there were three of us in total , but when we were given our room it only had one single bed? , on speaking to reception the error was quickly resolved and we were given a lovely large room , I have to say though that although the room we were given in the end was really nice , the first room offered was very poor , and I would not have been happy if I would have ended up in that room.
5 out of 5
by GDW from Hartlepool

great Hotel

Posted 28-May-2014 on Hotels.com
spent a lovely weekend there and would recommend it ,great pool and sauna nice and clean , wife had a facial and loved it, would go there again
4 out of 5
for Couples
by A verified traveller

Grat location

Posted 25-May-2014 on Hotels.com
Arrived for a few days away, enjoyed the fantastic views from the hotel. Very friendly staff and only down side was that the restaurant closed very early....would recommend this hotel.
5 out of 5
by Dale from Peterborough

Fantastic service

Posted 23-May-2014 on Hotels.com
Great Hotel, I have stayed in 3 other Hotels in Scarborough all nice!but this was the best by far!!!!!!!! From the moment I arrived the young lady on reception was friendly helpful, answered all my questions. The hotel has been refurbished I had a big comfortable room. The restaurant/bar area was beautifully decorated. Breakfast was good and Gemma the waitress was bubbly and full of energy! It costs nothing to have manners and be friendly and all the staff I met made me feel very happy! The Hotel even has a pool and beauty room that I never used. I cover the UK with my job and cant wait to stay at the Ambassador Spa Hotel again hopefully soon!!!!!!!!!!!!!!!
5 out of 5
by Simon from Liverpool

Excellent hotel well worth the stay

Posted 30-Apr-2014 on Hotels.com
Although it was a single room I stayed in, it was very nice with all the expected comforts. Clean, tidy and well presented. The bathroom was also well maintained. The value was exceptional at £39 for the room but was let down by the cost of the breakfast. Most of the time I don't eat breakfast so choose to book it on arrival, when I do I only eat eggs and mushrooms and £15 was a little excessive. Now this may sound odd but I would have been happier to pay more £50 for the room and £5 for the breakfast. Same value but just a different spin. I would certainly stay here again. Maybe even take the wife and enjoy the spa.
5 out of 5
for Couples
by Emma-j from Sheffield

a nice weekend away

Posted 29-Apr-2014 on Hotels.com
Having stayed only for one night we found our stay very comfortable, colleagues were warm and friendly. The hotel itself was lovely with a nice relaxed feel. Unfortunately having forgotten our swimwear we were unable to make use of the spa. The only downside to the trip was parking. The hotel did provide us with a permit, however as there was only on street parking available it meant getting a space near the hotel wasn't always possible. Overall a really lovely hotel, with warm and friendly colleagues. An enjoyable stay.