Avoid at all cost, total rip-off Posted 29-Jan-2014 on Hotels.com
I booked a Deluxe room for single occupancy and was given the room on the ground floor behind reception next to the elevator and staircase and which was facing the loading bay of the supermarket next door! In any other hotel this room would probably have been used as a storage room. It was obviously very noisy: I could hear everything that was going on at reception; I obviously had the noise from the loading area but also from the tube underneath running every other minute. Why the hotel decided that they could use this space as a bedroom and charge almost E200 is beyond me. When I asked to change rooms, they told me that it would cost me another E100! I couldn't even escape my horrible room as the so called bar/ restaurant area (which is actually a corridor where a few tables have been set) was closed for some reason. So I decided to order room service. It took 40' and the pizza was cold. I asked for another pizza and when they brought it, it had anchovies instead of ham. No need to say that I was beyond furious and I am not even mentioning the prices which were extortionate. When I went to check out the next morning they gave me a bill which included the pizza and when I asked: "so you did charge me for the pizza?", the response I got was: "yes but only for one!". How dare they call this a luxury boutique hotel? This is the most overrated, rip-off place I have ever stayed in. Nothing lives up to the standards of a luxury boutique hotel. It barely deserves 3 stars.