The check-in process was slow. There was no parking space available so we have to park in South Seas Hotel (valet parking). The room was o.k but the air conditioning was not working properly. Temperature was too high and took a lot of time to go down. The "free cocktail hour" was good but there was a lot of people and only one server to take care of them. The location of the hotel is excellent (close to most important attraction areas).
Total staying cost was higher that what was indicated in Expedia. Total payment was $691.56 vs $640.71 shown in Expedia.
Excellent location to anything you can think of. Beach front is good, pool is heated. No annoying signs of what you can't do. Hotel amenities special is for the beach chairs only, not umbrellas. High speed wifi is not worth extra either. Aroma espresso bar was great way of having breakfast and lunch. The room was packed with drinks and snacks however the prices for them are outrageous. I prefer to pay for what I don't have at home, (ocean view room,beach, resort, south beach experience...) for overpriced items I did not mind to go across to a CVS and buy snacks or water. The savings went towards gifts for my kids. It was funny to watch people get three pages long charges at hotel checkout.
When we first checked in, we had on and off hot water. They came immediately and checked it and were going to check the boiler. When we returned from dinner, again no hot water. I called again and this time we were given another room and a $100 credit to our bill; however, the refrigerator in this room didn't work. We also reported that and got another one. No other problems after that. Even with all that and the construction (which didn't affect us at all) the property was very nice. Conveniently located. Just far enough away from the sounds of South Beach, which we also loved BTW, but was happy we weren't trying to have a quiet night's sleep there! Was it a new property? --- no, but still very nice and all the staff were very nice. I would stay there again.
Great experience. Second time there. I found the room could have been a bit tidier and also the cot was really uncomfortable and not worth 35$ a night. But staff was amazing. Robert at front desk was very accommodating!
The hotel is very nice for its size. They try very hard to be just like other luxury hotels but are lacking in their customer service area. Each employee I interacted with was not very helpful or nice. The pool area is nice but small. Access directly to the beach from the hotel was one of the best perks. The rooms were very nice. The beds were very comfortable and bathrooms clean and modern.
Renowned for beautiful sandy beaches, exciting nightlife, and designer shopping, Miami Beach is South Florida's playground. Visitors can lounge ocean-side, dine al fresco on international culinary delights, or browse clothing boutiques. For family-friendly fun, Miami Beach also boasts a seven mile sandbox enclosed by the city's boardwalk, which is perfect for jogging and rollerblading.
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