Disappointed in W on so many levels and will not return here again. No bathrobes in the rooms, no cotton swabs and rounds in the bathroom, pocket door was not closing properly and was so difficult to slide without breaking nails. At the pool sometimes waited for server to finally come to you for 30 min ! And that’s after asking few times other employees to send you someone to take order.
Room service was always 1.5 hours wait, which is ridiculous who is waiting for diner or lunch so long? Ever? We were not happy with customer service either, at reception or by calling the room phone, some employees really could take a break themselves to get the mood improved.
Overall disappointing. Too big hotel where little things do not get managed well enough for the high price they list.