Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller


Posted 08-Dec-2014
we went for the thanksgiving weekend and it was awesome, close to every store you have to time to go buy some stuff and go back and rest at your hotel room, by the end of the day enjoy the included drinks with some popcorn or nachos, if you are with sons enjoy the warm swimming pool. The staff always looking after you, from frontdesk to the kitchen team, everyone that is there in the morning cooking a good breakfast and the team around cleaning and asking you if you need something else. thank you all. manuel
3 out of 5
by A verified traveller

Hotel was adequate, but room was not

Posted 05-Dec-2014
I requested a suite to conduct business meetings in and was placed in room 109. The suite was a two room set-up with a couch and table in the front room and a bed in the second room. Wifi did not reach the second room. Also, the bedroom portion of the suite shares a wall with the elevator shaft, so every time it is in use it sounds like a giant trash compactor is being turned on which prevented a good night's sleep. The front room was fine, but the furnishings were dated and the carpet was peeling up near the bathroom. Not particularly impressive overall, but it was clean.
4 out of 5
for Families
by A verified travellerfrom Mty, N.L., Mex

muy buena ubicacion y comodas habitaciones

Posted 28-Nov-2014
Pros: Espacio en habitaciones
Cons: el baño
Location: a 3 minutos del mall
Excelente ubicacion, excelente desayuno y servicio de la gente de cocina y limpieza, muy buenas y comodas habitaciones es un extra muy valorado que tenga el antecomedor y las camas en cuartos separados, lo unico que NO NOS GUSTO A NADIE de mi familia es el baño, la tina muy pequeña y anticuada, valdría bien una remodelada a los baños. Todo lo demas me pareció MUY BUENO.
3 out of 5
by A verified travellerfrom Monterrey, NL, MEX

Is going slowly but truely downhill

Posted 24-Nov-2014
Pros: The Staff
Cons: It needs an overall maintanince rigth now
This used to be my favorite hotel in McAllen but in the last few years has deteriorated a lot. The staff is actually very nice but the conditions of the hotel not loger make it appealing.
3 out of 5
by A verified travellerfrom monterrey

Hotel falta mucho mantenimiento

Posted 23-Nov-2014
En las habitaciones le falta mucho mantenimiento, tuve que cambiarme de cuarto por los ruidos muy fuertes del servibar y se cayó la puerta de la regadera. En el otro cuarto mucho ruido de cuando los vecinos se bañaban.
3 out of 5
by A verified travellerfrom boston

Needs a reno

Posted 02-Oct-2014
Great breakfast and staff but the hotel is tired in need of a renovation
4 out of 5
for Business Travellers
by Cynthia

This traveller left a rating score only Posted 07-Sep-2014 on Hotels.com
4 out of 5
for Shopping
by Rogeliofrom Monterrey

Posted 02-Sep-2014 on Hotels.com
Hotel fresco y elegante. Mi familia disfrutó enormemente la estancia en el.
5 out of 5
for Couples
by Rosefrom Brownsville

Secluded and private

Posted 01-Sep-2014 on Hotels.com
Evening social and fresh breakfast are so worth it. You really need to try it. Staff is very polite. Loved the whole stay. Bathrooms are a little outdated.
2 out of 5
by Ash1from Cypress, texas


Posted 01-Sep-2014 on Hotels.com
Hotel reminded me of an old scarface movie . Maybe the hotel hasn't been upgraded since then . Staff was awesome , restrooms were very outdated and not very clean . There was weave in our towels ... Kinda gross