Stayed at Caprice last week with my family. On arrival we had someone help us with our bags to our room. We booked a family room. The family rooms are in a separate building to the main building. Rooms where big and spacious. Decor a bit tired. Beds not the most comfortable. Aircon was remote controlled and at no extra charge. Weather was so hot even at night. Aircon a must. Bathroom was not very clean and between 5-7pm water in the room was a problem. Not sure if due to too many people using it before supper. The staff were so friendly and nice. They were always intertaining my kids. Even the catering manager would come pick up my 2yr old daughter and get her a drink. Good location to shops and a two minute walk to the beach. Food was a bit repetitive but can always eat out as so many restaurants available near by and very good price. Rooms cleaned everyday with clean towels but linen only changed once
This is a charming hotel right across the promenade from the beach with two lovely clean swimming pools at the rear. Staff are friendly, helpful and were a real boon when I had a cycling accident and need medical attention. The views from our room at the front were fantastic, sunbeds with mattresses on their own beach, good food at reasonable prices and entertainment on some evenings. Stayed with husband and two teenagers and fuond it delightful.
We arrived after 12am and advised no rooms were available, despite being advised by Expedia that we were expected for a late check in. We were then taken to a substandard hotel across the road, Excelsior Apartments which did not reflect the price paid. We went back and advised the staff at Gold Kaya that these apartments were unacceptable, not what was advertised and we refused to stay there. After standing our ground, they then told us a guest was checking out of a room at 1.30 am and that we could use this room but it would not be properly cleaned until the housekeeper arrives the next day. The receptionist changed the sheets and promised the room would be cleaned properly in the morning. The housekeeping was shoddy, bathroom floor was covered in a slippery liquid and barely cleaned. Bed sheets and towels were stained and the bedroom floor was still dirty.
There was no hot water for the first day and they refused to provide us with a/c (in 35 degree heat) unless we paid extra, we showed them it was included in the booking, had to wait 2hrs for them to locate a remote for us to operate the a/c. Had to ask the receptionist twice as she complained she has too many things to do and is too busy. Dining area was always dirty with left over food/crumbs/used cutlery and the pool was murky and was warned by other guests not to use it as it had not been cleaned for months. There was also a leak in the lobby ceiling which left our bags wet whilst we waited for our airport transfer.
Had a great 2 weeks at this hotel, 2nd time we've stayed there. All inclusive food is one of the best we've had, plenty of choice for kids and adults. Waiters and bar staff are friendly and helpful. Entertainment team work hard to make sure everyone has a good time.
We booked this hotel at the last minute due to a change of plans. We found a well located place, steps from the beach and a boardwalk where you can find lots of restaurants and night life. One of the problems at many places in Turkish is the smell due to poor sewage systems, this hotel had none of that. Internet in the rooms was not good, but it worked fine in the lobby. Buffet breakfast. 10 minute taxi ride to ferry. Parking is kind of "wherever you can find room" on the narrow street, but that seems to be the case all over Turkey, and there was a security guy at the front door watching the cars.
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