Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
100% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller


Posted 18-Oct-2014
Cons: WIFI!!
Hotel is One block away from the beach. Rooms are modern and comfortable (albeit a bit small). Staff is very friendly and professional. WIFI Internet offered by the hotel was terrible, almost impossible to use, signal barely reaches the rooms. Other than that, the experience was very pleasant.
3 out of 5
for Everyone
by A verified travellerfrom Edmonton, Canada

Hotel is close to the beach.

Posted 16-Oct-2014
Pros: Meals are not bed.
Cons: Would be good to have small refrigerator in the room and Russian TV.
Location: This hotel is close to small airport which makes" big noise."
Not all staff is friendly.When we arrived, we were late for 15 minutes but they didn't let us to go for dinner. We ordered queen bed but there were two tween beds. WiFi is working on the firs floor only and very slowly.
4 out of 5
for Everyone
by A verified traveller

Great Location, very close to the beach

Posted 20-Sep-2014
Pros: Food, renovated room, close to the airport, 2 min walk to the beach
Cons: renovating the rest of the rooms and lobby toilets, rooms could be cleaner
Location: 10 mins on the bus from the airport, 2 mins walk from the beach, cycling to Palma
Stayed twice at the Helios, June and September 2014 on half board. On the second trip we emailed the hotel asking if we could have a renovated room please and on arrival we got exactly that, 1st floor. There is no doubt that the renovated rooms are nice, bright, modern and clean with the light furnishings compare to the none refurbished rooms looking dark and outdated with brown furnishings and therefore not as clean but the overall of the hotel is good, cheap and in a great location close to the airport (10 mins on Bus 21) and 2 mins walk to the beach. I can't fault the food in any way. There is plenty of choice for everyone. Guests at the hotel are a mixture of nationalities and age and so is the area. If you are looking for a typical 'British holiday resort' I am afraid to say that this is not the area for you but if you are looking for a relaxed holiday in a great location with a clean beach and area then this pleasant 3 star hotel with a nice pool area and only a short ride to Palma is just right for that!
4 out of 5
for Everyone
by A verified travellerfrom dublin

Nice hotel close to the beach

Posted 14-Sep-2014
Pros: Excellent breakfast, parking beside the hotel,
Location: 50m from the beach, some shops
50m from the beach, excellent breakfast, good swimming pool
3 out of 5
for Everyone
by Elizabethfrom AE

Nice location, but rooms need a fix

Posted 02-Jun-2014
Pros: Location
Cons: Give an option to purchase a renovated room and maintain the other rooms in the hotel.
Location: Aquarium, beach, lots of places to eat and nice bars, rentals for bicycles and other vehicles. Near a bus stop and airport.
The rating of this hotel really depends on which floor you stay on. I visited this hotel with another couple and we bot we stayed on different floors. We also paid the same exact price for the room. Our friends stayed on the first floor which was beautifully renovated. The room looked clean and was nicely furnished. However, we stayed on the fourth floor and the room was the exact opposite. The bathroom was dark and the shower was clogged, causing water to overflow. The bedsheets seemed old and worn, and the other furniture in the room was stained. Also, the wi-fi barely worked on the fourth floor. I just find it odd that we paid the same price and got two totally different rooms. I would have paid extra for the renovated room, but I do not beleive that was even an option. The staff was ok. Some were friendly, but some acted annoyed or spoke sarcasticly when asked a question. Location wise, the area was very nice. Lots of places to eat nearby, places to rent bicycles and scooters, and in walking distance of the aquarium, the beach, and bus stop that takes you to Palma or airport. Also, cab ride to airport was very short and cheap. Overall, I would only stay there again if I could purchase a renovated room.
4 out of 5
for Students
by Kate

Great for budget traveling

Posted 23-May-2014
Pros: Beach proximity, pool, bar
Cons: Decor, but this was hardly a problem.
Location: Right next to the beach with a strip of restaurants. Couldn't ask for anything better!
Everything you need for a simple, low-budget vacation. RIGHT next to the beach, great pool. Stayed for three days and had no complaints!
4 out of 5
for Everyone
by Melfrom G

Modern hotel with a bike store/workshop

Posted 19-May-2014
Seemed a bit impersonal on arrival but staff were friendly and breakfast was brilliant. Well equipped bike store complete with racks, stands and a wash-down area.
4 out of 5
for Couples
by Davefrom Ireland

Great hotel

Posted 13-May-2014 on Hotels.com
Booked based on previous reviews and I have to say the hotel was great! Stayed on the 5th floor.... The 1st floor has been redone and the rooms are incredible the other floors are ok little bit dated but can't complain! Great pool and location was seconds from the beach! Would recommend and stay there again!
5 out of 5
for Personal Event
by Paul Clearyfrom Salford

Brilliant Hotel Dragged back into 2014 ...

Posted 11-May-2014 on Hotels.com
Hi I have stayed in 10 diffrent hotels in Playa De Palma. The Helios is my Favourite Hotel . It was a nice suprise too see they have re vamped the rooms and corridors. New great rooms very modern .Friendly staff as allways .Nice selection of food .catering for all nationalities . I arrived late Tuesday night and missed my evening dinner . The chap on the desk said i could have a free lunch the next day .That sums this hotel up in a nutshell Hope this helps Paul Cleary
4 out of 5
for Everyone
by gillfrom wiltshire, UK

Good location for most things

Posted 07-May-2014
Pros: See above
Cons: Updating decor to more modern colour ways to give a current feel, but this hotel is very adequate and good on location.
Location: Bus to aquarium, nice promenade, cycle hire everywhere and excellent local transport links to airport and Palma
Nice prompt service from reception and restaurant staff. Comprehensive buffet breakfast and plenty sunbeds and bar staff. Would use again