Ratings based on 947 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel for Heathrow Airport

Posted 29-Jul-2014
Pros: Want to book it again.
Excellent will book again. Very comfortable. Enjoyed our stay.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Boston, MA

Close to Heathrow

Posted 28-Jul-2014
Pros: Close to the airport. Nice exercise room.
Cons: The buffet breakfast is expensive and there is no option to order a few items from a menu.
Location: Optimal location for overnight layovers at Heathrow.
Hotel has been renovated and the rooms are modern and functional. It is very close to Heathrow. You can take the Hoppa Bus which is expensive to and from the airport, BUT there are public buses that you can take that drop you off right in front of the hotel for FREE and are just as frequent as the Hoppa Bus. Call the hotel and they can tell which bus #'s to use. They vary depending on the terminal you are coming from or going to. If you decide on the buffet breakfast, order ahead of time at check in, and save 3.5 pounds.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2014
I was really satisfied with the room, it was really spacious. The fitness and health center is also very useful and we had a great time in it. Breakfast service and offers are outstanding.
4 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Functional hotel, no frills, clean rooms

Posted 17-Jul-2014
Being next to the airport this is a very busy hotel. We were travelling with 2 infants and stayed here for 2 nights on our way out of London. The family room was functional and clean however a bit small. With 2 portable cots plus luggage and a stroller we struggled for space. Other than that the room was clean and the staff was very helpful. Overall a pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Casares, Spain

Convenient fir overnight at London Heathrow airpor

Posted 15-Jul-2014
Pros: Proximity to airport and it is comfortable, having all amenities, including free WiFi.
Have stayed here before and the only thing I found wrong was the bathroom wallpaper was peeling off also bathroom looked a bit dated.But I believe they are renovating the rooms!
3 out of 5
Recommended
for Everyone
by A verified traveller from Detroit

Nice place to stay the night before a flight

Posted 14-Jul-2014
This hotel is huge--obviously designed to house lots of travelers to/from heathrow. Friendly staff, nice amenities, including a well-stocked little shop of gifts and travel essentials, like converters, headphones, and international postage stamps. The room was clean, with a nice-sized bathtub and comfortable bed. Great value for the price. The £4.50 airport shuttle I planned to take never came, and I had to wait an additional 15min for the next one.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport

Posted 12-Jul-2014
Pros: Nice rooms. Friendly staff.
Cons: The pool was not entirely clean.
Location: Close to Heathrow airport.
Pleasant stay, close to the airport. Ideal when arriving late or leaving early.
3 out of 5
by A verified traveller

Infrequent buses from airport to hotel

Posted 10-Jul-2014
Cons: Better info on website about location
Location: The airport is on a busy main road - there are no easy places to get food that I could find, hotel restaurant over priced
I think the hotel could do to be more honest about the distance from the airport on its website- it is quite far and the buses are no where near as frequent as I'd thought- had to wait about 40mins from terminal 5, no explanation given for why the buses don't run to timetable. Getting back to the airport was easier- better bus link to terminal 1 and 2. Hotel is ok but over-priced, but I thought I was paying extra for being really near by (very early flight) and found it took just as long as less expensive places I'd stayed before
3 out of 5
by A verified traveller from surrey

Unreasonable bathroom design

Posted 07-Jul-2014
The staffs were friendly at the hotel, but the bathroom is poorly designed, there's only a small size water stopping board on the bath which would not stop the water to go everywhere in the bathroom and they have straight hooks in the bathroom which would not hold clothes or towels properly and caused clothes falling on the wet floor. Also the room service food left overs were left in the corridor over night which cause the corridor smells unpleasant.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel for easily getting to Heathrow Airport.

Posted 28-Jun-2014
We arrived late at about 12 pm from Paris. The staff was helpful and pleasant. We had to leave at 6 am for the airport the next morning and were able to easily get a bus for 4 pounds 50. Our room had 2 queen beds which was fine for my two grandchildren and me. I would use this hotel again.