Ratings based on 1,647 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Old Bridge NJ

It's ...ok!?

Posted 31-Jul-2015
Close to the airport , convenience , but staff needs more training !!
3 out of 5
Recommended
for Everyone
by A verified traveller

空港近く

Posted 31-Jul-2015
エアポートビューの部屋は眺めがいいが設備は古め シャワー壊れており使うと水が吹き出しバスルームがビシャビシャに エアポートビューでない側は最新設備で景観ないが快適
5 out of 5
Recommended
for Families
by A verified traveller

Good Value close to the airport

Posted 28-Jul-2015
Pros: Proximity to Heathrow, accessible via Hoppa bus, very nice room.
Cons: only thing that didn’t work was the requested wake up call. Fortunately we were up anyway.
Location: we only stayed one night and left early in the morning for our flight back to the US, So we have no idea what’s nearby
We arrived fairly late but the the clerk at the reception was very kind, and since the room we needed ad had been promised, wasn’t easy yet she gave us vouchers for drinks at the bar while we waited.
4 out of 5
Recommended
for Everyone
by A verified traveller

Incredibly helpful staff

Posted 27-Jul-2015
Reception desk staff helped me a lot and very patiently though the area was busy. I was having major problems printing a boarding pass and they resolved this. Also a maintenance staff member sorted out an air conditioning issue fast and courteously. Everyone was friendly and calm even though it was one of the busiest days of the year and there was a huge wedding going on.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2015
ヒースロー近くとしてはレーズナブル 空港側の客室は眺めは良いが設備は古め 反対側の方が最新設備なので悩みどころ
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Easy access to airport and relaxing pool.

Posted 22-Jul-2015
The hotel is very convenient for travel, has a nice indoor swimming pool and gym facilities and a fantastic buffet restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2015
Pros: Good size rooms.
Location: Very close to Heathrow and you can take shuttle or minimum cost of bus fare.
Great hotel close to Heathrow and within easy walking distance to buses.
3 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Forced t spend a night at Heathrow

Posted 20-Jul-2015
Pros: Nice room
Cons: Decent airport shuttle
If you are unlucky enough to have to spend a night at Heathrow then Park Inn is as good as anywhere. However the transport around Heathrow, and the Hotel Hopper bus in particular, is awful and you might be better of flying to Birmingham and driving the 2 hours back to London. Check in was very slow with a group just arrived but only 2 check in desks open. ;(
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jul-2015
Pros: Cleanliness and breakfast
Location: Very close to Heathrow airport.
Close to Heathrow. Very clean and comfortable. Will stay again. Great for overnight lay over.
1 out of 5
by A verified traveller from Sydney

Old Hotel room with no hot water

Posted 15-Jul-2015
Pros: Bed was comfortable and it was close to Heathrow airport
Cons: Hot water, room renovation, bathroom condiments, tissues, extra towels
Location: Close to Heathrow airport
Arrived later after a long flight just wanting a shower and a good nights sleep. Checked in and walked quite a way to find our room in the large hotel only to discover the key didn't work. Had to go and find staff to let us in. They said they would send someone up to fix the door but never did. Went to have a shower only to discover there was no hot water. Husband went back down to reception to report the problem. Staff said there was no hot water in whole hotel (this would have been helpful information to tell us when we were checking in) and that we would have to shower on the ground floor in the public pool toilets. By this stage we were exhausted at about midnight and had to take our clothes downstairs to wait for the manager to let us into the pool area which was now locked up. Because our key wasn't working this also meant we had to leave our room door ajar with all our valuables inside just so we could get back in. The other thing that was disappointing was that the bathroom had no shampoo, conditioner, lotion or tissues. It was old and only had the bare minimum of everything. We could have paid a lot less to stay in a place like this!!
Comment from Hotel Management
20-Jul-2015 by Customer Care, Hotel Management
Dear Vanessa, Thank you for taking the time to share your feedback. We apologize for your dissatisfying stay. We apologize that upon arriving to your room you found that your key was not working and that the door system was not fixed to allow you entry into your room via the room key. We are also sorry that the hot water was not working properly at the hotel during your stay and that you were not informed of this on arrival. We appreciate you sharing this experience with us, and apologize for the inconvenience of needing to use the pool showers so late at night and while your room key was not working properly. We take the time to listen to your constructive comments so we can continually improve our services. If you would like to discuss your stay further, please contact Corporate Customer Care.