One of the reasons I booked Comfort Inn at Victoria was that the Hotels.com website indicated that the hotel has AC. On Thursday, August 10, 2023, the day time high was 80oF, we checked into the Comfort Inn at Victoria, and then found that the AC was not working in our room and requested another room. We were told that the hotel was fully booked and they would not be able to give us another room until maybe Saturday, definitely Sunday. In order to move to another room, we would have to pack up all our things in the morning, put the luggage in a storage room, then move to another room in the afternoon. We were afraid that we might not have a room at all during the process, thus decided to stay. In the mid of our stay, I asked about the status of AC repair. The staff was annoyed at me for asking. During our stay of 5 nights, no one came to repair the AC. Although it cooled off on Saturday and the hotel provided us a fan, the room was still very warm because the window has a device which limits the opening up to 8 inch. In order to let the cool air come in, we had to keep the curtain and windows open, which let in the noise from the busy street and it gets light early in London. The sleep is not good.
The good things about the hotel are location and breakfast.
I will not recommend this hotel because you might not get what you pay for. And the staff can be rude.