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Reviews of Comfort Inn Victoria

3 out of 5
Comfort Inn Victoria
18 - 24 Belgrave Road, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 163 out of 1000 reviews" "
Rating 8 - Good. 380 out of 1000 reviews" "
Rating 6 - Okay. 285 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jackza on 4 Mar 2024
Dear Mr David Bull,We sincerely apologize for any inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us, and we have promptly alerted our maintenance department to address the issues you encountered to ensure they are promptly rectified.It's regrettable that we were unable to exceed your expectations on this occasion. Please accept our sincerest apologies for any shortcomings. We genuinely hope to have the opportunity to welcome you back in the future for a more enjoyable and satisfactory experience.Thank you for bringing these matters to our attention, and please do not hesitate to contact us if there is anything further we can assist you with.Best regards,JackzaFront office Supervisor

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms appeared newly refurbished and were certainly in quite good condition. Breakfast quite poor for the money
Stayed 1 night in Feb 2024
Response from stanley on 29 Feb 2024
Dear Stuart,Thank you so much for your kind words! Our team works hard to ensure that every guest has a memorable experience.It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you our way. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you again for choosing Comfort Inn Victoria. We can't wait to have you with us again! Stanley - Team Leader

10/10 Excellent

Sarait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing place to stay very helpful. We loved our stay and was extremely pleased with the early check in
Stayed 2 nights in Jan 2024
Response from stanley on 21 Jan 2024
Dear Sarait, Thank you so much for your positive review! We're thrilled to hear that you had an amazing stay and that our team was able to assist you with an early check-in. Providing excellent service and ensuring our guests' satisfaction is our top priority. We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to welcoming you back for another fantastic experience! Team Leader Stanley

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from stanley on 21 Jan 2024
Thank you so much for your positive review! We hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to welcoming you back for another fantastic experience! Stanley - Team Leader

10/10 Excellent

mary michelle

Liked: Property conditions & facilities
nice
Stayed 2 nights in Dec 2023
Response from stanley on 21 Jan 2024
Thank you so much for your positive review! We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to welcoming you back for another fantastic experience! Stanley - Team Leader

6/10 Okay

Benisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location is a pretty convenient as it’s near Victoria train station. If you’re adventurous and doesn’t mind walking then this hotel location is for you. It’s about 17 mins to Buckingham palace, 25 minutes to Big Ben. There is no fridge no microwave but I think that’s a Europe thing. The staff were very unfriendly, uninformative, we asked general questions such as places to eat nearby and no answer like we didn’t exist. We got back late evening one night and realized I was out of water. I went to the front desk to ask if there’s water anywhere and he said “no” and started watching on his phone. Other than that, it’s worth the price. You really do pay for what you get. The rooms are very very very small so make sure you read the whole disclosure. I think this is only good for one person one day kind of stay.
Stayed 2 nights in Nov 2023
Response from jackza on 30 Nov 2023
Dear Benisa,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We sincerely appreciate your feedback and want to apologize for any inconveniences you experienced during your visit.We're pleased to hear that you found our location convenient, especially with its proximity to Victoria train station. Your comments regarding the walking distance to popular attractions are valuable for future guests planning their stay.However, we are genuinely sorry to learn about the challenges you faced with our staff's responsiveness. This is certainly not the level of service we aim to provide, and we take your feedback seriously. Rest assured, we will address this issue with our team to ensure that all guests feel attended to and valued.Regarding the absence of a fridge and microwave, we understand that individual preferences may vary, and we appreciate your understanding of regional differences. We will, however, consider how we can enhance the overall guest experience in this aspect.We're grateful for your mention of the room size disclosure. We aim to be transparent about our accommodations, and your advice will undoubtedly assist future guests in making informed decisions.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,JackzaFront Office Supervisor

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and kind
Stayed 2 nights in Nov 2023
Response from stanley on 24 Nov 2023
Dear Kimberley,Thank you for taking the time to review us, we are glad to know the staff were kind and helpful. we look forward to welcoming you once again to our hotel. Warm Regards, Stanley - Team Leader.

8/10 Good

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Good breakfast service. Close to coach and train stations and across the street from an excellent pub! Quiet rooms and very clean. I would definitely stay there again!
Stayed 7 nights in Oct 2023
Response from jackza on 30 Oct 2023
Dear Leslie,Thank you for taking the time to share your wonderful feedback with us. We're delighted to hear that you enjoyed your stay at our location and had a positive experience. It's always our aim to provide a comfortable and enjoyable stay for our guests, and it's fantastic to know that we met your expectations.We're pleased that you found our breakfast service to your satisfaction, and our proximity to the coach and train stations convenient for your travels. The nearby excellent pub is indeed a great addition for those looking to unwind and enjoy some local flavors. Maintaining a quiet and clean environment is a top priority for us, and we're pleased to hear that you found our rooms to be quiet and impeccably clean.We look forward to welcoming you back on your next visit. Your satisfaction is our greatest reward, and we'll continue to strive to make your future stays even more enjoyable.Thank you once again for your kind words and for choosing to stay with us. Have a great day!Best regards,JackzaFront office supervisor

10/10 Excellent

JEN SHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaning lady works hard. The front desk people are very helpful.
Stayed 7 nights in Sep 2023
Response from jackza on 2 Oct 2023
Dear Jen,Thank you very much for taking the time to share your experience with us. We greatly appreciate your kind words and are delighted to hear that our cleaning staff and front desk team made your stay with us a pleasant one.Our cleaning staff takes pride in maintaining a high standard of cleanliness throughout the hotel, and we will make sure to pass along your appreciation for their hard work. Additionally, we strive to provide exceptional service at the front desk, and your acknowledgement of their helpfulness means a lot to us.We look forward to welcoming you back in the future and providing you with another memorable stay.Best regards,JackzaFront office supervisor

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. It’s very close to a train and underground station.
Stayed 2 nights in Sep 2023
Response from Jackza on 21 Sept 2023
Dear Jason ,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are thrilled to hear that you had an enjoyable experience and found our location to be excellent, being in close proximity to both a train and underground station.At our hotel, we strive to provide our guests with a convenient and accessible location, allowing for seamless travel throughout the city. We understand the importance of a well-connected hub, and we're delighted that our proximity to transportation options contributed positively to your stay.We value your feedback and look forward to welcoming you back in the future. Warm regards,JackzaFront office Supervisor

4/10 Poor

Alyson

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room was in the basement or zero or London terms. The A/C made a weird buzzing sound every few minutes, you could hear the train rumbling next to the hotel. It was a good thing I had a good pair of earplugs or I wouldn't have slept. The only reason I get a hotel is to sleep.
Stayed 2 nights in Sep 2023
Response from Jackza on 21 Sept 2023
Dear Alyson,Thank you for sharing your recent experience at our hotel. We appreciate your candid feedback and regret to hear that your stay did not meet your expectations.We deeply apologize for the inconvenience you faced with the location of your room and the noise disturbances. We understand the importance of a peaceful night's sleep, and we're truly sorry for any disruption caused by the A/C and the nearby train. Your feedback highlights areas for improvement, and we'll take immediate steps to address these issues to ensure a more comfortable stay for our guests.We genuinely value your patronage and hope you'll give us another opportunity to provide you with a superior experience. Thank you for bringing this to our attention, and we look forward to the possibility of serving you better in the future.Best regards,JackzaFront desk Supervisor

8/10 Good

Lisseth

Travelled with family
Liked: Cleanliness, staff & service, amenities
El aire acondicionado no servia y hacía mucho calor
Stayed 3 nights in Sep 2023
Response from Jackza on 18 Sept 2023
Dear Lisseth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret the inconvenience you experienced due to the air conditioning not functioning properly, resulting in an uncomfortable environment during your visit.We understand how crucial a comfortable room temperature is to ensuring a pleasant stay, and we sincerely apologize for falling short in meeting this expectation. Our team is currently working diligently to address and rectify the air conditioning issues to prevent any future occurrences.Please be assured that we take your concerns seriously, and we have initiated immediate maintenance and repair measures to ensure that such problems do not persist. We value your feedback, as it helps us identify areas for improvement and enhances the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an exceptional and comfortable stay that exceeds your expectations.Sincerely,JackzaFront Office Supervisor

10/10 Excellent

Sharon

Stayed 4 nights in Sep 2023
Response from jackza on 28 Sept 2023
Dear Sharon,We extend our sincere gratitude for choosing our hotel for your stay and for generously rating us highly. We trust you had a fantastic experience during your time with us.Looking forward to welcoming you again soon.Best regards,JackzaFront office Supervisor

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience definitely recommend it!
Stayed 3 nights in Aug 2023
Response from Stanley on 2 Sept 2023
Dear Fabiola, Thank you for taking the time to rate your recent stay with us and for sharing that you had an excellent experience! We greatly appreciate your feedback and are delighted to hear that you enjoyed your time at our establishment.We eagerly look forward to welcoming you back for another exceptional stay in the future. Warm Regard, Stanley/ Team Leader

6/10 Okay

Melanie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location, near train station, rooms were small but clean. Staff were helpful but not overly friendly. Loud noise outside window (basement room) in the middle of the night.
Stayed 2 nights in Aug 2023
Response from Jackza on 29 Aug 2023
Dear Melanie,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's convenient location near the train station and the cleanliness of our rooms. We're sorry to hear that you found the room size a bit small; we always aim to provide a comfortable experience for our guests. It's great to know that our staff was helpful during your stay, although we apologize if their friendliness didn't meet your expectations. We'll definitely take your feedback into consideration as we continue to improve our guest services.We apologize for any inconvenience caused by the loud noise outside your basement room in the middle of the night. Your comfort is important to us, and we'll look into addressing this issue to ensure a more peaceful environment for our guests.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regardsJackzaReception Supervisor

8/10 Good

Joyce

Stayed 1 night in Aug 2023
Response from Jackza on 28 Aug 2023
Dear Joyce,We greatly appreciate you taking the time to review your recent stay at our hotel and for giving us a score of 8 out of 10. We're pleased to see that you had a positive experience overall. Our team works hard to provide the best possible service and amenities for our guests, and your score lets us know that we're on the right track.If there were any specific aspects that you particularly enjoyed or any areas where you think we could have done better, we would love to hear more from you. Your insights would be instrumental in our ongoing efforts to enhance our guests' experiences.Once again, thank you for choosing our hotel and for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,JackzaReception Supervisor

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Stanley on 20 Aug 2023
Dear Brandie, we are glad to hear that you had an excellent stay with us. We look forward to hosting you again in the future and providing you with another pleasant experience. Thank you for choosing to stay with us! Stanley/Supervisor

4/10 Poor

Kevin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Be Aware
One of the reasons I booked Comfort Inn at Victoria was that the Hotels.com website indicated that the hotel has AC. On Thursday, August 10, 2023, the day time high was 80oF, we checked into the Comfort Inn at Victoria, and then found that the AC was not working in our room and requested another room. We were told that the hotel was fully booked and they would not be able to give us another room until maybe Saturday, definitely Sunday. In order to move to another room, we would have to pack up all our things in the morning, put the luggage in a storage room, then move to another room in the afternoon. We were afraid that we might not have a room at all during the process, thus decided to stay. In the mid of our stay, I asked about the status of AC repair. The staff was annoyed at me for asking. During our stay of 5 nights, no one came to repair the AC. Although it cooled off on Saturday and the hotel provided us a fan, the room was still very warm because the window has a device which limits the opening up to 8 inch. In order to let the cool air come in, we had to keep the curtain and windows open, which let in the noise from the busy street and it gets light early in London. The sleep is not good. The good things about the hotel are location and breakfast. I will not recommend this hotel because you might not get what you pay for. And the staff can be rude.
Stayed 5 nights in Aug 2023
Response from Jackza on 17 Aug 2023
Dear Kevin,Thank you for taking the time to share your experience during your recent stay at Comfort Inn Victoria. We sincerely apologize for the inconveniences you encountered, particularly with the air conditioning in your room. Your feedback is crucial to us, as it helps us identify areas for improvement.We understand how crucial a comfortable environment is during your stay, and we deeply regret that your room did not meet the expected standard. It is disappointing to hear that our initial attempts to address the situation were not up to par, and we apologize for any frustration this may have caused you. Our guests' comfort is a top priority for us, and we clearly fell short on this occasion.We sincerely apologize for the miscommunication regarding room availability and the inconvenience of having to repack and move. This is certainly not the experience we strive to provide, and we are deeply sorry for the inconvenience and stress this may have caused you during your stay.Regarding the delay in AC repair, we deeply regret that we were unable to promptly address the issue. We understand the impact this had on your overall comfort and experience. Rest assured, we will investigate this matter further to ensure that such lapses in service are rectified moving forward.We appreciate your positive feedback regarding our hotel's location and breakfast offerings. We are pleased to know that these aspects of your stay met your expectations.Please know that your feedback has been shared with our management team, and we are committed to taking the necessary steps to address the issues you raised. We genuinely value your input, and we will use it to improve our services and enhance the overall guest experience.It is our hope that you might reconsider and give us another opportunity to provide you with the exceptional experience that you deserve. We would be honored to have the chance to regain your trust and showcase the true level of service that Comfort Inn Victoria is known for.Once again, we apologize for any discomfort you experienced during your stay. Thank you for bringing these matters to our attention, and we hope to welcome you back in the future for a more enjoyable stay.Warm regards,JackzaReception Supervisor

10/10 Excellent

JOHN, CROSS LANES

Stayed 1 night in Aug 2023
Response from Stanley on 2 Sept 2023
Thank you so much for taking the time to rate your recent stay with us! We greatly appreciate your feedback and are delighted to know that you enjoyed your time at our establishment.We eagerly look forward to welcoming you back for another exceptional stay in the future.Stanley/ Team Leader

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast
Didn't like the breakfast options - Think a fruit salad would go along way or at least more fruit choices. Only oranges and grapes, didn't really go well oatmeal.
Stayed 4 nights in Jul 2023
Response from Stanley on 4 Aug 2023
Dear Anthony, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Just letting you know that we are changing the breakfast in the future time with better service. Sincerely, Stanley/Front Desk Comfort Inn Victoria

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and close to Victoria Station, room was neat tidy and great as a base to explore from.
Stayed 1 night in Jul 2023
Response from Jackza on 1 Aug 2023
Dear Laura,Thank you for your wonderful feedback! We are delighted to hear that you found our hotel easy to locate and conveniently close to Victoria Station. Our team takes great pride in maintaining neat and tidy rooms to ensure our guests have a comfortable and enjoyable stay. It's fantastic to know that our location served as an excellent base for your exploration of the city. We aim to provide a pleasant and convenient experience for all our guests, and your kind words reaffirm that we are on the right track. Should your travels bring you back to the area, we would be more than happy to welcome you again. Safe travels and thank you for choosing our hotel!Kind regardsJackzaReception supervisor

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic London hotel.. exceeded our expectations! Room was spacious and recently renovated to a very high standard with good facilities. Staff very friendly and allowed us to store our luggage prior to check in and after checking out. Breakfast is simple but you get enough to do. Would definitely recommend and will stay again.
Stayed 3 nights in Jul 2023
Response from Jackza on 1 Aug 2023
Dear Jenna,Thank you for your wonderful review! We are thrilled to hear that your stay at our London hotel exceeded your expectations. It's always our goal to provide a fantastic experience for our guests, and we're delighted to know that we succeeded.We take great pride in our recently renovated rooms, and we're glad to hear that you found them spacious and well-equipped with high-standard facilities. Our team works diligently to ensure our guests' comfort and satisfaction, and we are delighted that you found them to be friendly and accommodating. We understand the importance of luggage storage, and we're pleased that we could assist you both before check-in and after check-out to make your stay as convenient as possible.Moreover, we're glad you enjoyed our breakfast selection. While we aim to offer a simple yet satisfying breakfast, we are continually striving to improve our offerings to meet our guests' preferences.We truly appreciate your recommendation and are excited to welcome you back on your next visit to London. Please don't hesitate to reach out if there's anything we can do to make your future stay even more memorable.Thank you again for choosing our hotel, and we look forward to hosting you again soon!Warm regards,JackzaFront office supervisor

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, and the staff are excellent
Stayed 6 nights in Jul 2023
Response from Jackza on 31 Jul 2023
Dear Bryan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant stay at our hotel.It's wonderful to know that you found our location to be very good. We believe that a convenient and accessible location is essential for our guests to have a memorable experience. We are glad that you appreciated this aspect of our property.Moreover, we are absolutely delighted to hear that our staff made a positive impression on you. We take great pride in providing excellent service to all our guests, and your kind words serve as a great motivation for our team.If there is anything specific you would like to highlight about your experience or if there are any suggestions you'd like to share, please don't hesitate to let us know. We value guest feedback as it helps us continuously improve our services.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Warm regards,JackzaReception Supervisor

6/10 Okay

Trisha

Stayed 1 night in Jul 2023
Response from Jackza on 17 Aug 2023
Dear Trisha,We hope this message finds you well. On behalf of Comfort Inn Victoria, we would like to express our sincerest gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that you enjoyed a comfortable and enjoyable experience during your recent visit.At Comfort Inn Victoria, we strive to provide exceptional hospitality and a memorable stay for all our guests. Your satisfaction is of utmost importance to us, and we are always eager to learn from your feedback. If you have any comments, suggestions, or insights regarding your stay, we kindly invite you to share them with us.Your feedback helps us to continuously improve and enhance our services, ensuring that we meet and exceed the expectations of our valued guests. We value your opinion and look forward to hearing from you.Once again, thank you for choosing Comfort Inn Victoria for your accommodation needs. We hope to have the privilege of welcoming you back in the near future and providing you with another delightful experience.Warm regards,JackzaReception Supervisor

6/10 Okay

Sonya

Travelled with family
Liked: Cleanliness, staff & service
Basic hotel, the one pillow was flat, comforter was old, was put in the basement with no window, breakfast was included in the price but again basic, would not stay here again
Stayed 2 nights in Jul 2023
Response from Stanley on 23 Jul 2023
Dear Sonya, We appreciate you taking the time to provide feedback about your recent stay with us. We are very sorry that on this occasion, we were unable to live up to your expectations. Your feedback is essential in our efforts to improve our service standards and your comments have been shared with the appropriate departments so that they may be addressed. We strive to make each stay as pleasant and comfortable as possible and we hope you will give us a chance by staying with us again to show you that your experience was an exception and not our usual standard. Again, thank you for sharing your comments. Hope to see you in the near future Kind regards/Stanley

6/10 Okay

Jill

Travelled with partner
Disliked: Staff & service
The room was fine. However, the staff acted as if we were an inconvenience when we asked them questions.
Stayed 7 nights in Jul 2023
Response from Jackza on 17 Jul 2023
Dear Jill,Thank you for your feedback. We are sorry to hear about your recent experience at our hotel. If possible, it would be great if you could share some more information regarding the interaction, so that we can share this with our team to improve in the future.Kind regards/Jackza

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service
Confusing location
Stayed 1 night in Jul 2023
Response from Jackza on 6 Jul 2023
Dear James,Sorry to hear that you found our location confusing. It would be great if you would like to share specifics so that if possible we can put something in place to improve for future guests.We hope that you stay was good. Kind regardsComfort Inn Victoria

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Easy walk to Victoria station for teh Tube, busses or the train. Lots of easily walkable attractions near by. The rooms are small with just a bed and desk. Had a nice clean bathroom. No refrigerator or microwave but I think this is common in the UK. Only real complaint was the signal on the TV kept having either connection issues or streaming issues.
Stayed 4 nights in Jun 2023
Response from Jackza on 4 Jul 2023
Dear Peter, Thank you for taking the time to provide feedback about your recent stay with us. We are glad to hear that you enjoyed your time with us. We hope to see you again in the near future.Kind regardsComfort Inn Victoria

6/10 Okay

Randall

Stayed 1 night in Jun 2023
Response from Jackza on 21 Jul 2023
Dear Randall,We hope you had a great stay with us and we hope to see you back soon againKind regardsComfort inn Victoria

4/10 Poor

Philip

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Poor maintenance and poor quality for the price
When we checked in, the room provided to me has a broken air conditioner. The temperature was 85 degrees in London that day! Took them a while to replace my room with another one that has working AC. On top of that, the only elevator was also broken. I am an elderly person with mobility problem..it was an awful experience. For the price that this "Comfort" Inn charges they should do much better. Do they know such thing as "preventive maintenance?
Stayed 2 nights in Jun 2023
Response from Stanley on 28 Jun 2023
Dear Phillip, Thank you for taking the time to leave a review. We are sorry to hear that the hotel did not fully meet your expectations. All our guests are very important to us so we are glad to read that when upon request. We hope to see you again in the future. Kind regards Stanley

8/10 Good

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean but noisy.
Stayed 1 night in Jun 2023
Response from Atif on 27 Jun 2023
Dear Alyson,Thanks for taking out your precious time and giving your feedback regarding your stay with us and We hope for the opportunity to serve you again considering the feedback.

6/10 Okay

Aubrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Stanley on 28 Jun 2023
Dear Aubrianne, Thank you for rating us. We are pleased to know that you had a lovely stay with us. We hope to see you again in the near future. Kind regards/Stanley

2/10 Terrible

Josefina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room air conditioner was not working, there was a small fan in the room but not enough to cool us down, we have to bathe in cold water to cook off.
Stayed 3 nights in Jun 2023
Response from Arjun on 27 Jun 2023
DearJosefina, Thank you for taking the time to leave a review. We are sorry to hear that your stay with us did not exceed your expectations. Your comments are important for future improvements, we will look into it the issues that you have mentioned. Kind regards/Arjun

10/10 Excellent

Matthew

Stayed 2 nights in Jun 2023
Response from Jackza on 17 Jul 2023
Hi Matthew,Thank you for giving us great scores. We hope you enjoyed your stay with us.We hope to see you back soonKind regards/Jackza

10/10 Excellent

Alyson

Stayed 1 night in Jun 2023
Response from Jackza on 17 Jul 2023
Hi Alyson,Thank you for the great scores. We hope you had a great stay with us. See you again soonKind regardsJackza

6/10 Okay

Paul

Liked: Cleanliness, staff & service
I had a room on the lower ground floor, a few feet above the Victoria Underground line. I was glad when they stopped about midnight, until just after 5 when they started again.
Stayed 3 nights in Jun 2023
Response from Stanley on 25 Jun 2023
Dear Paul, Thank you for taking the time to leave a review. We are sorry to hear that you had underground noise in your room. We hope to see you again in the near future. Kind regards/Stanley

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Stanley on 25 Jun 2023
Dear Gail, Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the near future. Kind regards/Stanley

10/10 Excellent

Maria Cleofe

Liked: Cleanliness, staff & service, property conditions & facilities
Location was really good, very close to almost everything you need and easy accessible to shopping, restaurants and tourist spots.
Stayed 3 nights in Jun 2023
Response from Stanley on 25 Jun 2023
Dear Maria, Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the near future. Kind regards/Stanley

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel claims to have air conditioning, which it does in the lobby only. Each individual room does not. The room was not big enough for me to lay out my suitcase open except on the bed.
Stayed 1 night in Jun 2023
Response from Stanley on 25 Jun 2023
Dear Cindy, Please accept our sincere apologies for your experience; we highly appreciate your feedback to improve our service. We hope for the opportunity to serve you again in future time. Regards,

10/10 Excellent

Emy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is quite clean. It is in a central location but still very quiet. The hotel receptionists are friendly.
Stayed 3 nights in Jun 2023
Response from Atif on 21 Jun 2023
Dear Guest , Thank you for your valuable feedback. It was truly a pleasure having you stay with us. We hope to see you again very soon.Kind regards,Comfort Inn Victoria

10/10 Excellent

Hilary

Travelled with family
The property is well situated. It is clean and modern.
Stayed 3 nights in Jun 2023
Response from Atif on 21 Jun 2023
Dear Guest , Thank you for your valuable feedback. It was truly a pleasure having you stay with us. We hope to see you again very soon.Kind regards,Comfort Inn Victoria

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, room is clean & breakfast is good
Stayed 2 nights in Jun 2023
Response from Jackza on 20 Jun 2023
Dear Mary, Thank you for taking the time to write a review. We are glad to hear that you had a good stay with us. We hope to see you soon again.Kind regards/Jackza

10/10 Excellent

Kris Bernadette

Stayed 6 nights in Jun 2023
Response from Stanley on 10 Jul 2023
Dear Kris, Thank you for the high scores. We are delighted to know that you enjoyed your stay with us. We hope to see you again in the near future. Kind regards/Stanley

6/10 Okay

Jennifer

Stayed 1 night in Jun 2023
Response from Stanley on 10 Jul 2023
Dear Jennifer, Thank you kindly for taking your time to review us. We are delighted you enjoyed your stay with us. We hope to see you again in the near future. Kind regards/Stanley

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the room we stayed in. I also like the fact that the station is just a min walk from the hotel.
Stayed 4 nights in Jun 2023
Response from Jackza on 13 Jun 2023
Dear Rafael, Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay with us.We hope to see you in the near future.Kind regards

2/10 Terrible

Daniel

Stayed 1 night in Jun 2023
Response from Jackza on 9 Jun 2023
Dear Daniel,Sorry to see the low score. All our guests feedback are very important to us for future improvements. If possible it would be great to receive more information regarding your stayKind regardsComfort Inn Victoria

6/10 Okay

Deirdre

Liked: Cleanliness, staff & service
Close to Victoria station
Stayed 1 night in Jun 2023
Response from Jackza on 6 Jun 2023
Hi Deirdre,Thank you for the feedback and the score.We hope to see you again in the near future.Kind regards

4/10 Poor

Ryan

Travelled with partner
Disliked: Property conditions & facilities
The bed and pillows (only 1 per person) were terrible and they staff had no spare pillows or blankets. That made sleeping difficult here.
Stayed 2 nights in May 2023
Response from Stanley on 30 May 2023
Dear Ryan, Thank you for your feedback. we are doing few future changes to add 2 extra pillows in each room. Your satisfaction is important to us and we will be using the feedback you provided to make future improvements. We look forward in welcoming you again in the near future. Kind regards, Stanley - Team Leader.

10/10 Excellent

Patricia E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recently updated rooms. Clean and modern!
Stayed 2 nights in May 2023
Response from Stanley on 21 May 2023
Dear Patricia, Thank you for your feedback. We are pleased you enjoyed your stay with us. Your satisfaction is important to us and we will be using the feedback you provided to make future improvements. We look forward in welcoming you again in the near future. Kind regards, Stanley - Team Leader.

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a room with two double beds, but when we arrived, the room had only one double bed and a sofa bed. Ugh. After one uncomfortable night, the staff booked us into a much nicer suite with two rooms... and two double beds. I made my booking six months ago, so it shouldn't have been a surprise to the hotel that I actually wanted what I ordered. Other than that, it was a pleasant stay.
Stayed 6 nights in May 2023
Response from Stanley on 15 May 2023
Dear Suzanne,Our sincere apologies for not achieving your full satisfaction during your stay with us. Our team work hard and professionally. however, we are happy that in the end you had a wonderful stay with us. Stanley - Team Leader