Property grounds

Reviews of Sunset Motor Inn

2 out of 5
Sunset Motor Inn
305 North Main Street, West Lebanon, NH

Reviews

6.8
Rating 10 - Excellent. 128 out of 719 reviews" "
Rating 8 - Good. 237 out of 719 reviews" "
Rating 6 - Okay. 185 out of 719 reviews" "
Rating 4 - Poor. 105 out of 719 reviews" "
Rating 2 - Terrible. 64 out of 719 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with this property! I've been travelling to this area for work for many years, yet never stayed here. The room I stayed in was quaint and clean with a beautiful view of the Connecticut River. The property is a little off the beaten path, just outside of town with no other buildings around it. The couple that owns it was amazing and friendly. Definitely a place I will stay again!
Stayed 2 nights in Feb 2024
Response from . on 10 Mar 2024
thanks for staying with us, and your feedback.

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Heating was inadequate Room was cold Breakfast was advertised but wasn’t available
Stayed 1 night in Feb 2024
Response from . on 10 Mar 2024
we are sorry about it. we are not serving breakfast at time you stayed. thanks for staying with us.

4/10 Poor

Catherine

Stayed 1 night in Feb 2024

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they charged my bank card twice
Stayed 3 nights in Jun 2023
Response from . on 10 Mar 2024
no we did not charge you twice. you can check your bank statement. thanks for staying with us.

4/10 Poor

Patricia

Travelled with group
Our bathroom was gross… Poor lighting, a toilet that wouldn’t flush, and the shower that kept changing temperature from scalding hot to freezing cold… Management said they fixed the toilet but did not - they only made the toilet more gross… They did offer to let us change rooms but we were too settled in by then… Our previous stay was a bit better so we tried it a second time. It will be our last…
Stayed 3 nights in Nov 2023
Response from . on 12 Nov 2023
we offer you different room you denied and some decount you ask for it. yes we fixed toilet you said we make gross how? we didn't make more gross when we use shanke for fixed issue got some scratch inside toilet.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great and the room was cozy. The view was excellent.
Stayed 1 night in Nov 2023
Response from . on 12 Nov 2023
thank you for your feedback and staying with us.

2/10 Terrible

Troy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into rm 6. Full of flys Had to kill about 50 of them. Later discovered very small biting flys on me . Room was dark. No overhead light.

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bigggest problem was the low water pressure, but hot water eventual came and I was able to shower. Otherwise, this was a low price leader for a college town Homecoming weekend
Stayed 1 night in Oct 2023
Response from . on 12 Nov 2023
thank you for your feedback and staying with us.

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place, it definitely dated but would stay there again.
Stayed 2 nights in Sep 2023
Response from , on 20 Oct 2023
thank you for staying with us.

4/10 Poor

Victor, Bronx

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom is extremely small. No food around the site. Poor ratings.
Stayed 3 nights in Oct 2023

4/10 Poor

Lindsey

Stayed 2 nights in Sep 2023

4/10 Poor

Sepehr

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s not worth the money. I cannot say it was dirty but it was not clean either. Also the property was so old and the problem is that it is not cheap either.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly check in. Wonderful River view. Wildlife viewing. Wooded setting. Plenty of shelf space in bath room. Convenient location to both West Lebanon and Hanover. Noisy neighbor turned down TV upon request.
Stayed 2 nights in Sep 2023
Response from , on 27 Sept 2023
thank you for staying with us.

2/10 Terrible

Dennis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from , on 27 Sept 2023
thank you for staying with us.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service
We had a room with a view of the river. It was nice. Room was a little on the small side for the price. The a/c worked yet it is kinda blocked by the tv stand. The bed felt like you were sleeping on a rock. Overall the place was nice quiet place tucked away in the woods. Bring what you need cuz there is no store close by unles you drive back to town. They had some kind of breakfast yet i didnt eat it. Check out is at 10 little earlier than i like yet my biggest thing was the steep price. You can find a way better place to stay for $200 .
Stayed 1 night in Sep 2023
Response from . on 27 Sept 2023
thank you for staying with us.

8/10 Good

Jeremy

Stayed 1 night in Sep 2023
Response from . on 7 Oct 2023
thank you for feed back

8/10 Good

Alexandra

Stayed 1 night in Sep 2023
Response from . on 16 Sept 2023
thank you for your feedback and staying with us

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Aug 2023
Response from . on 25 Aug 2023
thank you for staying with us. and your feed back!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just nice clean place.
Stayed 1 night in Aug 2023
Response from . on 25 Aug 2023
thank you for staying with us. and your feed back!

8/10 Good

Chance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from , on 25 Aug 2023
thank you for staying with us. and your feed back!

8/10 Good

Rosalie

Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from . on 25 Aug 2023
thank you for staying with us. and your feed back!

4/10 Poor

Mark

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms require upgrading. Breakfast items were past expiry dates
Stayed 1 night in Aug 2023
Response from . on 25 Aug 2023
thank you for staying with us.

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely maintained, excellent service
Stayed 1 night in Aug 2023
Response from . on 5 Aug 2023
thank you for your feedback.

2/10 Terrible

Suzanne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from . on 25 Aug 2023
thank you for staying with us.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay all around.
Stayed 1 night in Jul 2023
Response from . on 5 Aug 2023
thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disappointing
Staff were very friendly. Location was convenient to Dartmouth College and the West Lebanon/White Rive Jct area. Microwave and frig helpful BUT the room was old fashioned and could use a makeover. Included breakfast was useful but there was one sad banana and juice machine didn't work and there were many small ants crawling on the counter which was pointed out to staff on departure. Prices have gone way up but this was not worth the money
Stayed 1 night in Jul 2023
Response from . on 25 Aug 2023
thank you for staying with us.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Nice room inside, outside not as nice...
Stayed 1 night in Jul 2023
Response from . on 5 Aug 2023
thank you for your feedback.

6/10 Okay

Mark

Stayed 1 night in Jul 2023
Response from . on 25 Aug 2023
thank you for staying with us.

8/10 Good

damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from . on 21 Jul 2023
Thanks for your feedback!

6/10 Okay

Beverly

Stayed 2 nights in Jul 2023
Response from . on 25 Aug 2023
thank you for staying with us.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but very well maintained.
Stayed 1 night in Jul 2023
Response from . on 17 Jul 2023
thank you for you feedback.

6/10 Okay

Gary

Stayed 2 nights in Jul 2023
Response from . on 25 Aug 2023
thank you for staying with us.

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Made for a great nights sleep. The property is right on the Connecticut River and on July 4th, there was the most amazing firework display directly across the river from the motel. Enjoyed the whole thing without another soul around except the hotel operator! Near free public bus stop.
Stayed 1 night in Jul 2023
Response from . on 17 Jul 2023
thank you for you feedback!.

8/10 Good

walter

Liked: Staff & service, property conditions & facilities
I Have nothingbto add
Stayed 2 nights in Jul 2023
Response from . on 17 Jul 2023
thank you for you feedback!

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from . on 17 Jul 2023
thank you for you feedback!

8/10 Good

Henry

Stayed 1 night in Jun 2023
Response from . on 21 Jul 2023
Thanks for your feedback!

6/10 Okay

Jim

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean and quiet, but not worth the room rate.
Stayed 1 night in Jun 2023
Response from . on 17 Jul 2023
thank you for you feedback!

8/10 Good

Leroy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from . on 17 Jul 2023
thank you for you feedback!

10/10 Excellent

Chales

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good property and close to Hanover, New Hampshire!
Stayed 3 nights in Jun 2023
Response from . on 17 Jul 2023
thank you for you feedback!

6/10 Okay

Natalie

Travelled with partner
Disliked: Property conditions & facilities
Pro: 5 minutes from Hanover if you're associated with Dartmouth, view of lake from back window of room lovely Con: facilities very old, a few bugs in bathroom, had to ask for towels, which were thin and old, zero amenities
Stayed 3 nights in Jun 2023
Response from . on 19 Jun 2023
sorry about that but we do give towels and all amenities or room service only on request if you misunderstand us again I'm sorry.

10/10 Excellent

Jai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from . on 16 Jun 2023
thank you for staying with us. we appreciated your feed back.

10/10 Excellent

Jai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from . on 16 Jun 2023
thank you for staying with us. we appreciated your feed back.

8/10 Good

Andrea Denice

Stayed 1 night in May 2023
Response from s on 30 May 2023
thank you, mam, for your feedback!

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedbugs
Infested with bedbugs. Checked room before bring stuff in. Showed the office. She gave me a refund. Didn’t offer me a new room. Probably had bedbugs as well.
Stayed 1 night in May 2023
Response from kp on 2 Jun 2023
sorry for your inconvenience but i checked personally i did not find any bedbugs also i ask my staff they bring in office somthing and they dont ask for new room so i give them full refund

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in May 2023
Response from s on 30 May 2023
thank you for your feedback!

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, room comfort
It was very Hotel. I would stay again
Stayed 2 nights in May 2023
Response from . on 17 May 2023
thank you mam for your feed back.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Quite and peaceful
Stayed 4 nights in May 2023
Response from . on 10 May 2023
thank you for your feed back.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from s on 30 May 2023
thank you for your feedback!

10/10 Excellent

Courtney

Stayed 2 nights in Apr 2023
Response from . on 5 May 2023
thank you for your feed back.

2/10 Terrible

CAROL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A motel from hell
The room was dark. The bathroom room was was barely acceptable. The sink was cracked and had no stopper. The towels were scratchy and very thin. I was out all day and returned to a room with an unmade bed and a waste basket not emptied. They say breakfast included,but they only had coffee.
Stayed 3 nights in Aug 2022