Ratings based on 3,498 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Mar-2015
Very comfortable facilities and accomodations. The staff, however, could be more courteous and hospitable. Best part of the stay: The Tiki Bar!
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice, quiet hotel

Posted 30-Mar-2015
Came to Keys for a quick weekend. The hotel staff was friendly, the rooms were roomy, the pool area pretty. I would stay again!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas

Wonderful pool

Posted 27-Mar-2015
Pros: Pool was fabulous. Location was easy to find. Key West is really easy to navigate.
Cons: Clean microwave (either in rooms or just available for guests).
Location: We enjoyed Smathers beach and a Sip and sail Sunset cruise on a Catamaran. The Cuban Coffee was great for breakfast! Don't miss Kilwin's ice cream.
Our room was a towards the rear of the property, on the lower level in the hallway next to the hotel laundry. Absolutely no view, laundry carts were loud on the stone/brick walkway, so sleeping in was a little difficult. Room was adequate for the 4 of us. We used the pool nearly every afternoon, which was wonderful. Free drink at the bar was a nice little "bonus". Bathroom is nicely done, room decor was ok. Asked to use a microwave to warm-up a couple leftover Cuban sandwiches, the desk clerk unlocked a staff "lounge". The microwave was absolutely disgustingly filthy (thankfully the sandwiches were very well wrapped).
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tipton, Indiana

Very nice hotel, great pool and very friendly staf

Posted 26-Mar-2015
My daughter and I loved Key West! We went parasailing and loved My Blue Heavan!
3 out of 5
by A verified travellerfrom South Carolina

OK. Too far from town.

Posted 25-Mar-2015
Pros: Nice location if you want to be away from the madness of the west side. Rooms were spacious.
Location: Near shopping centers. Excellent breakfast place 7 blocks away.
Very pricey, just like every hotel in Key West. Initial check-in went poorly. We were booked in a room with a view of the pool area, then employee noticed he had given that room to the person ahead of us. We got a room without a balcony but with a view of the parking lot. No elevators, so luggage must be carried up stairs. Coffee machine malfunctioned. No room service after first night. Two free drinks turned out to be the house drink of the day. For the price, a less than wonderful experience.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom northern virginia

Oasis away from Duvall st

Posted 23-Mar-2015
Pros: Pool was surrounded by lush palms - felt like we were in the islands.
Cons: Bathroom was small and air conditioner didn't cool room very well.
Location: Too far from town to walk although it is next to an I hop, Burger King and grocery store.
Booked online as a last minute deal. Pleasantly surprised by this small oasis off of US1. Beautiful pool, great staff, comfortable room.
Comment from Hotel Management
24-Mar-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed the property amenities as well as your guest room. We appreciate your business. Thank you, Ryan Batot Front Office Manager
3 out of 5
by A verified travellerfrom NJ

Star rating

Posted 19-Mar-2015
Pros: The pool
This is a 3-star hotel only because the pool is nice. The rooms are small, the bathroom tiny and the woman at the check-in desk is terrible.
Comment from Hotel Management
24-Mar-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We are sorry to hear about your check in experience, but glad you enjoyed the pool area. We will be sure to discuss your review with the team to ensure this does not happen to future travelers. We hope you decide to give us another chance in the future. Thank you, Ryan Batot Front Office Manager
1 out of 5
by A verified travellerfrom Boston

Old overpriced hotel

Posted 16-Mar-2015
I booked this hotel based on the pictures they have on the internet. The room we were in looked nothing like the one in the photo. The bathroom had mold on the walls. The facilities were old and in need of upgrade. Another photo made it look like the hotel was right on the beach which was not the case. This hotel was overpriced for what you get. I would certainly not go there again!
Comment from Hotel Management
19-Mar-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We are sorry to hear the hotel was not what you were expecting. We apologize for any inconvenience you experienced during your stay with us. We appreciate your business and hope you decide to give us another chance in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Southern California

Nice hotel away from Duval noise.

Posted 15-Mar-2015
Hard bed but this is the second time we've stayed there. The first time was perfect.
Comment from Hotel Management
19-Mar-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear this was your second time visiting us. We appreciate your repeat business and look forward to your third trip to Key West. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom d

Nice hotfl

Posted 10-Mar-2015
Pool was beautifu, nice location, but the room was a little small for the amount ofoney they charge a night