Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
96% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Barcelona

Friendly Value for Money

Posted 23-Sep-2014
Pros: Felt welcome
Cons: Shower was difficult to work
Location: Dover Castle , Ferry to France
The Staff were very warm, helpful and welcoming and the breakfast generous and tasty
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

Good value

Posted 12-Sep-2014
Pros: Location, cleanliness, welcome.
Cons: All fine
Location: Walking distance to the town centre, priory Station and the docks.
Very good value guest house on a moderately busy road. I had a room at the back of the house which was quiet enough. Furnishings and decor were OK and the place was clean. More than adequate for a one night stay.
2 out of 5
by A verified traveller

Reads better than it is.

Posted 29-Aug-2014
Pros: It's close to the ferry port but off the main lorry routes, so quiet and convenient. Host is helpful. Bathroom clean.
Cons: Smells, mattress, breakfast hours, get an answerphone.
One night stay in a single room. I've travelled extensively and this was one of the most uncomfortable and sleepless nights yet experienced. Room - ok, slightly smelling of staleness, bed or blankets appear to have been 'freshened' by spraying air-freshener over them, mattress ridiculously uncomfortable and possibly the worst I've ever experience in any hotel anywhere. Gave up and tried the floor, it wasn't much of an improvement but it was an improvement. Couldn't complain as they'd all gone to bed and the place was full anyway so was stuck with it. Got 2-3 hours sleep, not helpful or what I'd paid for. No breakfast at all before 7am - less than helpful with a 0630 check-in ferry time and no notice given of this on any of the websites I could have booked through. Very difficult to get through to on the telephone and does not have an answerphone.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Terifrom Suffolk

Great place

Posted 22-Aug-2014 on Hotels.com
Stayed overnight before heading out the next day. The guesthouse itself was very safe, the front door is locked and guests have keys. There is also a gated car park to the rear which made me feel safe leaving my car overnight. The neighborhood next to this one did not seem to be the safest, but the guest house appears to be located on the edge of a safer neighborhood. Overall a very nice choice, wonderful staff, delicious breakfast, and very clean. Only other complaint is that the beds were not very comfortable but it was definitely acceptable for one night.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

Fantastic service and beautiful location

Posted 22-Aug-2014 on Hotels.com
Very friendly service throughout stay. Short walk to lovely town centre.The hotel bar and restaurant were rather expensive however.
5 out of 5
Recommended
for Business Travellers
by saints79from Southampton

Exellent Service

Posted 21-Aug-2014 on Hotels.com
My first stay at the Westbank Guest House and I was impressed by how great the service was and how lovely the owners were, giving my stay a more personal touch. I will stay here again should I need to stay overnight in Dover for business in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom wales

Very homely and great for an overnight stay

Posted 20-Aug-2014
Pros: The homely feeling and great little garden outside.
Cons: No
Location: Within walking distance to Dover town centre but not very much to see
I stayed at west bank guesthouse for one night as I had an early morning ferry to catch. I phoned a couple of days before to get directions and found the staff very helpful. The guest house itself felt very homely and the room was clean and the bed comfortable. Shared bathroom facilities were not a problem and were well maintained. Breakfast was very tasty and worth the £6.50.
5 out of 5
Recommended
for Personal Event
by A verified traveller

Great deal

Posted 17-Aug-2014 on Hotels.com
I slept great, had a nice hot shower, and the condition of the place is more than good.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 16-Aug-2014 on Hotels.com
4 out of 5
Recommended
for Other
by A verified travellerfrom shropshire

Good for a stop over

Posted 06-Aug-2014
Pros: secure motorbike parking,late check in,early check out and friendly staff
Cons: Possibly fans for the rooms as it was quite warm and a seagull scarer lol
Location: easy to find (2-3 mins from dover port) and a garage closeby to fill up with fuel before leaving the country.
After a hectic journey to dover arriving very late (22.30) we arrived on our motorbikes (plenty of bike parking) to a helpful and warm welcome,the room was comfortable and the (much needed) shower very welcome!!! The early checkout was useful as we were catching an early ferry,just leave the room key in reception,put the code into the lock for the side gate,open the rear gates and go,simple as that!!! I`ll use the west bank again for sure.