Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Couples
by Jamesfrom new hampshire


Posted 20-Jan-2015 on Hotels.com
The room was fair,but I hoped the room would be a lot warmer
3 out of 5
for Couples
by Robert

This traveller left a rating score only Posted 19-Dec-2014 on Hotels.com
4 out of 5
for Business Travellers
by A verified traveller

Good quality for the price.

Posted 08-Dec-2014 on Hotels.com
Very convenient location, easy access to 495. Room was clean, staff friendly and very helpful. I'll be staying there again.
3 out of 5
for Couples
by Albertofrom Bourne, Ma

a comfortable atay

Posted 17-Nov-2014 on Hotels.com
We enjoyed our stay and we will go again
1 out of 5
by A verified travellerfrom Maine

No Power no Stay Bad Manager

Posted 11-Nov-2014
Pros: If I'd had a chance to get a good night's sleep, enjoy the pool, or the complimentary breakfast I'm sure I would have enjoyed all of them but didn't.
Cons: The general manger needs to really think about how her demeanor, lack of customer service skills, and her obstinance affects the customer.
I arrived at the hotel about 4:30 and checked in, and everything was fine until the power went out in the entire hotel at around 9:30. I walked to the front desk and asked for an update and was told there was a power outage in the area due to a traffic accident, and no information on when the power would be back on. After about an hour of sitting in a completely dark room I walked to the front desk with my baggage and let them know I was checking out and wanted a refund. The front desk clerk informed me he couldn't do that and I requested the manager be called. She informed me that she couldn't guarantee a refund based on the fact that it wasn't the hotels fault the power went out. I requested a handwritten receipt that I was leaving, the reason I was leaving and that I had returned the keys. Again I was denied this. The next morning I was informed by the general manager that I would not be receiving a refund, that I had been abusive to the front desk staff (untrue) and that because of this my case was closed by your customer service rep and was told I'd receive a $25 gas card for the inconvenience. Unbelieveable.
4 out of 5
for Personal Event
by Brettfrom Vermont

Nice place to sleep

Posted 10-Nov-2014 on Hotels.com
A very brief stay: arrived late and left early. Highway hotel, so convenient, but not anything else. The staff was efficient and friendly, prefect for me. I was concerned walking to my room because the hall carpet was very worn. The room was fine though, very quiet for a roadside location and one of the most comfortable beds I've slept on Excellent sheets as well. Kind of hit my sweet spot, since what I wanted was a place to sleep.
4 out of 5
for Families
by A verified travellerfrom West milford, NJ

Hockey weekend in Andover

Posted 04-Nov-2014
Stayed here as it was the most affordable option in Andover Mass. Nothing special, but a clean room,and friendly staff. Convenient to the rinks.
4 out of 5
for Couples
by Karenfrom Essex

Comfy and practical

Posted 02-Nov-2014 on Hotels.com
Stayed here for two nights to to be close to family - hotel is ok it was cheap so didn't expect too much. Room was clean, bathroom was clean it had a coffee maker, fridge, safe and free wifi and parking. Complimentary breakfast was plentyful - would stay again
1 out of 5
by A verified travellerfrom vermont

Best western plus Merrimack valley

Posted 01-Nov-2014
Pros: The hotel staff was great. The continental breakfast was good.
Cons: No smoking 100 feet or more from the building.
Location: Right off the highway. We left early the next morning so I don't know what is nearby.
I walked into the hotel lobby around 8:30 Fiday night and one reservation peron was dealing with a drunk man in a bathing suit who wasnt staying at the hotel and wanted to swim in the pool. The other reservation person was trying to check in another inebriated person who's credit card and bank card did not work and cash was accepted so they went all the way through the check in and the guest didn't have a working credit card for incidentals so he was finally tolld he couldn't stay at the hotel. There was a policeman in the lobby who also patrolled the parking lot which allowed me to feel my car wouldnt broken into. There were a lot of young people hanging around outside smoking. The people in the room above us were partying until 3am. Lots of jumping and banging. And there was something wrong with the coffee maker so no coffee first thing in the morning.
2 out of 5
by A verified traveller

Posted 19-Oct-2014
My experience was okay until we were rudely awoken at 9:45 am to knocking when check out was at 12 AND THEN after the knocking someone opened the door while it was locked so it had to of been the staff. Thankfully we had the extra lock on that didn't allow them to come in. When I got up to look out in the hallway whoever it was had taken off quick. Really wasn't happy, and when I went to check out the front staff was too tied up on the phone for me to bring it to their attention and I had to get going. Overall I didn't feel safe there.