Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Western Massachusetts

Mid-week Outting

Posted 15-May-2015
Pros: Quite rooms, comfortable location and nice pool.
Cons: Where ice machine are and snack machines should be closer to center of hotel.
Location: Nice resaurants, shopping and drug stores.
It was very good enjoyed ourself fully. Nice mid-week experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Last Minute Stay

Posted 28-Apr-2015
Pros: Big bathroom!!
Late night traveling and decided to turn in for the night, got a nice sized room at a good price. Safe, clean, and comfortable.
4 out of 5
Recommended
for Couples
by A verified traveller

great service staff

Posted 17-Feb-2015 on Hotels.com
Me and my girlfriend stayed for valentines day and it was very romantic. I was able to come in hours before check in to set up the room and the staff was very understandable and helpful with my project.
3 out of 5
Recommended
for Couples
by Jamesfrom new hampshire

good

Posted 20-Jan-2015 on Hotels.com
The room was fair,but I hoped the room would be a lot warmer
3 out of 5
Recommended
for Couples
by Robert

This traveller left a rating score only Posted 19-Dec-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good quality for the price.

Posted 08-Dec-2014 on Hotels.com
Very convenient location, easy access to 495. Room was clean, staff friendly and very helpful. I'll be staying there again.
3 out of 5
Recommended
for Couples
by Albertofrom Bourne, Ma

a comfortable atay

Posted 17-Nov-2014 on Hotels.com
We enjoyed our stay and we will go again
1 out of 5
by A verified travellerfrom Maine

No Power no Stay Bad Manager

Posted 11-Nov-2014
Pros: If I'd had a chance to get a good night's sleep, enjoy the pool, or the complimentary breakfast I'm sure I would have enjoyed all of them but didn't.
Cons: The general manger needs to really think about how her demeanor, lack of customer service skills, and her obstinance affects the customer.
I arrived at the hotel about 4:30 and checked in, and everything was fine until the power went out in the entire hotel at around 9:30. I walked to the front desk and asked for an update and was told there was a power outage in the area due to a traffic accident, and no information on when the power would be back on. After about an hour of sitting in a completely dark room I walked to the front desk with my baggage and let them know I was checking out and wanted a refund. The front desk clerk informed me he couldn't do that and I requested the manager be called. She informed me that she couldn't guarantee a refund based on the fact that it wasn't the hotels fault the power went out. I requested a handwritten receipt that I was leaving, the reason I was leaving and that I had returned the keys. Again I was denied this. The next morning I was informed by the general manager that I would not be receiving a refund, that I had been abusive to the front desk staff (untrue) and that because of this my case was closed by your customer service rep and was told I'd receive a $25 gas card for the inconvenience. Unbelieveable.
4 out of 5
Recommended
for Personal Event
by Brettfrom Vermont

Nice place to sleep

Posted 10-Nov-2014 on Hotels.com
A very brief stay: arrived late and left early. Highway hotel, so convenient, but not anything else. The staff was efficient and friendly, prefect for me. I was concerned walking to my room because the hall carpet was very worn. The room was fine though, very quiet for a roadside location and one of the most comfortable beds I've slept on Excellent sheets as well. Kind of hit my sweet spot, since what I wanted was a place to sleep.
4 out of 5
Recommended
for Families
by A verified travellerfrom West milford, NJ

Hockey weekend in Andover

Posted 04-Nov-2014
Stayed here as it was the most affordable option in Andover Mass. Nothing special, but a clean room,and friendly staff. Convenient to the rinks.