Ratings based on 3,671 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2015
Nice hotel. You have to request maid service if you stay 2 days or more, which we were not aware of.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice pool and poolside bar

Posted 24-May-2015
Closer to the beginning of the island, driving distance from downtown and the beach.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Baltimore, M.D.

Was comfortable and nice overall.

Posted 23-May-2015
Rooms were refreshingly clean, spacious and comfortable.
Comment from Hotel Management
26-May-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We appreciate your business and hope you decided to visit again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver, Colorado

Nice face-to-sea hotel, would recommend

Posted 23-May-2015
Room is clean and tidy. The one I booked is face to the pool. Good location can be easy to reach everywhere. wonderful experience:) though the stuff at front desk is not nice at all
Comment from Hotel Management
26-May-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed your Key West experience as well as your room accommodations. We appreciate your business. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant Suprise

Posted 23-May-2015
I was a little concerned at arrival , they gave me a outside room facing the parking lot on the bottom floor,, those rooms get very noisy and dirty, I asked to be moved to an inside room , They did so without any issue. The pool is very clean. Of course you can stay at much nicer hotels if cost is no issue. This was great for a short stay
Comment from Hotel Management
26-May-2015 by General Manager, Hotel Management
We are delighted to know that you enjoyed our hotel! It is always a pleasure to have you back in your “home away from home.” We look forward to seeing you again! Kindly let me know if I can assist with anything before your next visit. I am at your service. Yours Sincerely, Bill
5 out of 5
Recommended
for Families
by A verified travellerfrom San Antonio

Great place to vacation!

Posted 22-May-2015
Pros: Beauty of it, the pool, and friendly staff.
Cons: Cafe, bar and all they can and should be offering. A shame that what could be an awesome atmosphere, yet empty mostly.
Location: If they offered shuttle service, location wouldn't matter. 2.5 miles from the heart of Key West. Nothing nearby!
Overall, our experience was outstanding! Some small things were annoying and perhaps overlooked because the hotel can "afford" to. The hotel is located 2.5 miles from Duvall Street and the bulk of Key West offerings but doesn't provide a shuttle service. Why not? Cab rides are 20$ one way. The rooms are old but renovated...for the most part. Think it's about time to reinvest in A/Cs. The A/C in our room worked, but needed to be on full blast to keep the temperature comfortable. The view from balconies vary. Ours was on the end of the second floor and overlooked the roof of the outside cafe seating area and was 4' by 6' at best. The upper middle balconies would be optimal. I would not recommend first floor if you can avoid it. One side, you'll be looking at parked cars, the other was the walkway and fence to the pool. The cafe would be a gem if the hotel wanted it to be, but it appears they don't necessarily care to have guests hanging out there in the evening. It's a great location overlooking a pristine pool area. The pool...beautiful, but if you're looking to sunbathe, might want to think again. Lots of palm trees and plants providing plenty of shade. Also, the pool is well kept, but not sure why they don't sweep it out every morning. Staff were superior except the waitress during breakfast. She was unable to multi task and it took us, and about 10 other parties, about an hour and a half to eat and be on our way. Perhaps they need to find another waitress to help?
Comment from Hotel Management
26-May-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed your accommodations. We appreciate you sharing your concerns as well as your business. We hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto canada

Elegant, sophisticated and little expansive

Posted 22-May-2015
Hotel staff not too much cooperative but it's a very nice clean and excellent hotel especially if you are planning your vacation with family, friend The best thing is the pool According to me this is the best pool during my week stay in key West I love and enjoyed with my family I would recommend this hotel to anyone who likes some modern and elegant surroundings
Comment from Hotel Management
26-May-2015 by Ryan B, Hotel Management
Thank you for taking the time to share feedback from your recent stay with us. We are glad to hear you enjoyed the pool and we appreciate your recommendation for future travelers. We are sorry to hear about your level of satisfaction with our staff and we will share this with the team. We appreciate your business. Thank you, Ryan Batot Front Office Manager
3 out of 5
by A verified travellerfrom MA

More like a motel than a resort

Posted 19-May-2015
Pros: It was a place to sleep. Bed was comfortable.
Cons: See above.
Location: Small island but it was away from everything except a mall.
Room was in the back of the hotel with no view. Was expecting an ocean view considering it was across from the ocean. Bathroom needs major upgrades; separation between toilet and tub and sink area, grab bar in tub/shower, places to put soap, etc., while showering.
Comment from Hotel Management
21-May-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with your feedback. The hotel itself has a selection of room types. We are sorry to hear you did not get the room you expected. We appreciate your concerns as well as your business and hope you decide to give us another chance in the future. Thank you, Ryan Batot Front Office Manager
3 out of 5
by A verified travellerfrom Ft Myers

NO AC makes for a warm night!

Posted 17-May-2015
Very nice pool and the rooms were very clean and comfortable. Our AC unit was not working well but we were told the hotel was full and we could not be moved. They said they would give us a discounted rate which I had to ask for because it was not communicated. They deducted the Resort fee which I don't think was worth a hot night of sleep!
Comment from Hotel Management
21-May-2015 by Ryan B, Hotel Management
Thank you for taking the time to provide us with feedback from your recent stay. We are glad to hear you enjoyed the pool as well as your guest room. We are sorry to hear about the inconvenience you experienced with the air conditioner. We appreciate your business and hope you give us a chance to make it up to you in the future. Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom boston

Very nice resort

Posted 17-May-2015
We had a great stay. The pool is awesome! The staff is great. The room smelled a little musty but it was due to the air conditioner running all the time. The room had a nice decor. We enjoyed our stay and would stay again.