Ratings based on 3,372 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice & friendly hotel!!

Posted 21-Jan-2015
The staff was kindness itself! The room was comfortable and clean. Most of all wonderful pooooooool. My family had a great time there.
Comment from Hotel Management
23-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed your room accommodations as well as the pool area. We appreciate the kind words about our staff as well as your business. We hope to have you stay again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom florida

Nice hotel

Posted 20-Jan-2015
This is a nice hotel, not walking distance to downtown area though. If you have or own car it's great, however, you have to pay to park everywhere you go! Clean rooms, nicely decorated.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
We are very pleased that you enjoyed the property and your stay! We are sorry that the location was inconvenient we hope that the transportation services of Key West was helpful for you! Thank you for your business, Ryan Batot Front Desk Manager
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for choosing The Inn at Key West. We appreciate you taking the time to share feedback from your most recent stay with us. We are very grateful for the kind words about the property and room decor, as well as the staff and I will be sure to pass the compliments on to the team. We hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Families
by A verified travellerfrom Chicago

Great Pool for the whole family to enjoy!

Posted 20-Jan-2015
Pros: Pool and pool side bar with service!
Cons: Rooms and bathrooms need an upgrade!!! Furniture seemed new and functional!
Overall experience was positive without all the bells and whistles! If you want to enjoy a great pool and good service but don't want to spend too much for a Hotel and stay out of the Duval St. nut house, you'll like this hotel.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking time to provide us with your feedback! We are so happy that you enjoyed our pool oasis! We are very thankful for your kind words of the property and service! Thank you for your business! Ryan Batot Front Desk Manager
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for choosing The Inn at Key West. We appreciate you taking the time to share feedback from your most recent stay with us. We are very grateful for the kind words about the property as well as the staff and I will be sure to pass the compliments on to the team. We hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel with fabulous pool and gardens

Posted 18-Jan-2015
Great pool. Rooms are average. Concierge so-so. Rest of staff helpful. Old Town Trolley offers shuttle into town with trolley tickets.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear you enjoyed the pool area and our staff. We are sorry to hear you did not have the room accommodations you were expecting and we will make sure we use your review as a learning tool for our future guests. We appreciate your business and hope you decide to give us another chance during future travels to Key West. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Deb

Great location and the pool area is great

Posted 18-Jan-2015
The location is great and so is the pool, pool bar and the cafe. There is an ihop next door.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are very happy to hear that you enjoyed the location and our pool! We hope to see you again your future travels to Key West. Ryan Batot Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2015
Great place. Room air conditioning did not work. Otherwise, no complaints!
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are so happy you enjoyed the property and we are sorry your air conditioning did not work. We hope that you reached out to one of the staff to get it fixed for the remainder of the stay. We hope to see you again during your next trip to Key West. Ryan Batot Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

clean hotel but location is not good

Posted 16-Jan-2015
Pros: swimming pool is beautiful
it is far from beach... but I have to say there is no beautiful beach in key west.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the location was inconvenient for you. We are thankful for your business and hope you will give us another chance in your future travels. Ryan Batot Front Desk Manager
2 out of 5
by A verified travellerfrom Pennsylvania

Loved the Pool area, but a little disappointed

Posted 16-Jan-2015
Pros: Loved the pool environment. Nice bar area where you can come back and comfortably hang out.
Cons: Would love to see them have a morning coffee set up. Tell people what is going on. Have the cafe available for room service after 6:00 PM.
Location: Location is in New Town and very commercial. There are sidewalks every where so when riding bikes we were able to easily get to town.
This was my first time to Key West. When this place was booked I did not realize the location was so far away from Old Town. Not really walkable. It is also on a busy road so book a room in the back, it is very quiet. They need a little more attention to detail. Every morning we like to go out early and when we returned every day around 2:00 the room was still not made up. We usually had plans to shower and go back out for the evening and that was difficult. I guess this time of year is a good time to do renovations, but it would have been nice if they told us what to expect. The driveway was blocked off for half our visit while they worked on asphalt. Painters worked at night and one night the fire alarm went off due to spray paint getting in the fire alarms. We did not have any idea what was going on at the time. The AC in our room was leaking on the floor which was inconvenient but they did send someone out to dry it out. The front desk staff were always pleasant and tried to help as much as they could. We rented bikes from the concierge and they were delivered quickly. It was fun to ride the island. Wouldn't recommend right now!
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to share feedback from your recent stay with us. We appreciate the kind words you have shared about the property's amenities as well as some of the nearby attractions. We are glad to hear you enjoyed your guest room view although there were a few inconveniences. I will be sure to share this with the team in order to resolve these concerns.We hope you will give us another chance once renovations are complete! Thank you, Ryan Batot Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Charlotte, NC

Nice Resort Hotel

Posted 15-Jan-2015
Pros: Key West style lifestyle decor with an excellent resort type pool area.
Cons: Water system pipes in Room 212 need to be quieted as they made a buzzing sound anytime the water ran anywhere in the hotel.
Location: It's located on Roosevelt Road, which is sometimes tough to get onto from the parking lot. However, it's an easy drive to anywhere in Key West.
We used this resort hotel as our base of operation for a week long vacation in Key West. Although it is a bit of a drive to the main tourist attractions on the water front of Key West, it is well worth staying at. The enclosed pool area is beautiful and very tropical, making it a good place to hang out and spend a day. The room we had was very comfortable and roomy as well as being quite. I highly recommend this place.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for sharing your experience from your most recent stay with us. We are glad to hear you enjoyed the pool area as well as your room accommodations. We appreciate the kind words about our property and hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Long Island, NY

Hotel in great location.

Posted 14-Jan-2015
Pros: Privacy of room location.
Cons: Not much water was coming out of shower in room 301. Otherwise all was good.
Location: Near Sanibel and Captiva Islands.
Arrived after office had closed. Keys had been left for me by well mannered receptionist.
Comment from Hotel Management
21-Jan-2015 by Ryan, Hotel Management
Thank you for taking the time to provide feedback and share your experience from your recent stay with us. We appreciate kind words you have expressed about our property as well as The Inn at Key West team. We are grateful to have had you stay with us and appreciate your business. We hope you decide to visit us again in the future. Thank you, Ryan Batot Front Office Manager