Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Albergo centrale

Posted 04-Feb-2015
Personale gentile siamo rimasti oltre l'orario previsto per il check out senza problemi. Evitate il ristorante di fronte all'albergo caro e cibo scadente abbiamo pagato €22 per 1/2 litro di vino della casa.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice stay

Posted 26-Jan-2015
Pros: Location and Staff
Cons: Mattress
Staff are wonderful, Location is great, Walking distance form everything. The only downfall is the bed, it was pretty stiff. The Breakfast is nice but very little variety.
3 out of 5
by A verified traveller

camera con vista muro

Posted 06-Jan-2015
posizione ottima personale gentile camere pulita, peccato che la camera fosse piccola per tre persone e sopratutto avesse la finestra che guardava un muro a distanza ravvicinata praticamente buio per 24 ore
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Paris

Hotel très bien situé.

Posted 31-Dec-2014
Pros: Tout !
Cons: Le petit déjeuner
Location: Quartier central pour rayonner sur les plus beaux sites de Florence, le tout à pied.
Idéalement situé, confortable avec un personnel prévenant et discret. Si je dois faire un petit reproche c'est sur le petit déjeuner qui est un peu "léger" mais rien de rédhibitoire. Vraiment un belle hotel pour un superbe séjour à Florence.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2014
Luxury & Location! Clean, great staff, breakfast was among the best we've had at an Italian private hotel. Minor gripe was firm mattress beyond our preference and feather pillows...will stay there again. Note to those driving there, as we did: car valet is both reasonable and retrieval was pronto. Take it slow thru the pedestrian-dominated streets and you'll be fine. Enjoy the heart of Florence/Firenze!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Perfect location for enjoying Florence

Posted 14-Dec-2014
Pros: Location and very helpful staff
Cons: Breakfast and beds
Location: Excellent location, close to everything you might want to see or do, whether sight seeing, eating, or just watching the world go by
This is the fourth occasion i have stayed at this hotel and as always it provided an excellent base for a short visit to Florence, the staff on the whole are the same people who I met when i stayed there four years ago, which is a really good indicator of the management of the hotel, the staff are very friendly and extremely helpful. Thanks to Expedia VIP, we were upgraded to a wonderful room where we could see the tower of the Palazzo Vecchio, the bathroom was fabulous and it was amazingly quiet, we heard little noise from outside, one downside the bed was a bit on the firm side, not that it stopped me sleeping, but having reached a certain age i did wake up a bit achey, the other comment i would like to make is the breakfast although plentiful and covering most tastes on the uncooked side, the cooked offerings were the same every day and the eggs were always just a little to rubbery to really enjoy, in fact despite the breakfast being complimentary we had breakfast out one day to have variety. As i said this is the fourth time i have been in this hotel and despite these small negatives I would recommend it to anyone looking for an ideal location for exploring Florence.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Nice hotel, central to all you need in Florence

Posted 01-Dec-2014
Pros: Breakfast, Cleanliness
Cons: Softness of the bed
Location: Every major tourist attraction is within a 5-10 min walk and that is hard to say for any other hotels.
An absolutely beautiful hotel with a great staff. The only problem I would say was that the beds were hard as a rock, but I don't believe that is uncommon in Italy. Great time though!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Staff is superior. Co

Posted 15-Nov-2014
5 star service. The staff could not be nicer. Walk to everything location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Posted 03-Nov-2014
Pros: Location, staff, breakfast.
Cons: Turning on the heat when cold.
Location: Central location in Florence walking distance to everything.
We had a wonderful time, the hotel was in a great location and Florence is beautiful.
4 out of 5
Recommended
for Getaway With Friends
by Frank

This traveller left a rating score only Posted 31-Oct-2014 on Hotels.com