Ratings based on 428 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel convenient location

Posted 01-Dec-2014
Although the reviews weren't promising, we were pleasantly surprised by the Hilton Grosvenor. The hotel is conveniently located with easy access to Edinburgh Airport and walking distance from Princes Street and Edinburgh City Center. The building is beautifully historic yet modernly comfortable and has a Costa Cafe as well as a quality restaurant and bar. Our double room was very nice with all the expected amenities. Overall, we really enjoyed our stay and would recommend the Hilton Grosvenor.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montrose

Great hotel, great position, great time

Posted 24-Nov-2014
Pros: Situation
Location: Got on tram which was simple and this made travelling the length of princes Street easy. Nice bars nearby.
Staff excellent, room lovely, clean and modern, only complaint tea/coffee not refreshed when room serviced but quickly rectified when contacted reception.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel walking distance to city

Posted 13-Nov-2014
Pros: Rooms clean
Cons: New beds any movement at all woke us up. Custom service could be improved with the gentlemen on reception and the grumpy chef.
Location: Edinburgh city 20 mins walk . Lovely Indian on the corner .
We arrived in Edinburgh at 11.30 so we left our cases in the town house part of the hotel . The receptionist at the time was very polite and told us when we couldn't have our room till 3.00 so we went into edinburgh.When we returned there was a man on reception (in the town house) he was on the phone and rather than ending his call He continued to talk on the phone even though there was 8 of us to book in and another couple waiting. He then was very rude to us by asking us to be quiet. We asked for our cases and said we had to wait for 15 minutes as he was on the phone. The next morning we went to breakfast and one of the chefs was off sick so the chef on duty was very moody and if you asked him if he had any sausages left he reply was very abrupt.One of our party asked for brown sauce and he said he could only do one thing at a time ! The next day was fine and the breakfast was lovely as their were sausages this time ! I think if I was paying £20.00 a head for breakfast I would expect to have everything rather than be told "we have no sausages because of suppliers"
3 out of 5
by A verified traveller

Dated and creaky

Posted 10-Nov-2014
Pros: The breakfast plenty of choice
Cons: A refurb of our room a must No317
Location: Good location only a short walk to the centre
Dated and the bed creaked at the slightest movement,the whole decor was worn and could have been much better.We did not spend a great deal of time in the hotel its self but even so on check out we were not even asked if we had had a pleasant time we just entered our pin for the balance was handed the receipt and left.Were as Hilton Has a good name we will be looking elsewhere next time.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Buckie, Scotland

Good Hotel

Posted 09-Nov-2014
Good location, couple of minutes walk from Haymarket station and tram stops. Room was clean and tidy and spacious. The staff were very helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom AS

Hotel is beautiful

Posted 08-Nov-2014
Our room was fantastic, beautiful and very comfortable. However, as we were there for a graduation ball, we expected a lovely dinner. This was not the case, myself and my partner were very disappointed with the food we recieved.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kennoway, Scotland

Lovely hotel, great location

Posted 04-Nov-2014
Pros: Everything !
Cons: Can't think of anything
Location: The hotel is within minutes of Princes Street, George Street......shops, pubs, restaurants :))
Arrived ahead of booking in time (12noon) to be welcomed by a very nice receptionist, wish I had got her name! She booked us in and apologised that the room we had booked wasn't ready however she offered us a free upgrade so we didn't have to wait until the official booking in time of 2pm. We gratefully accepted and was given a lovely room facing the front of the building. In the room was a hair dryer, ironing board and iron along with tea and coffee making facilities. The room was very clean and comfortable. Bathroom had a lovely big bath and the water was always piping got,,which I loved! Breakfast was buffet style, everything was fresh and delicious and plentiful. There was a chef preparing freshly fried eggs to your preference. He was friendly and chatty. Other workers within the hotel were friendly, smiling and very welcoming. We have stayed here before and are booked for the end of the year for a couple if nights. The hotel is 2 mins from Haymarket rail station, and bus routes so very good for commuting into the city and around the city.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom glasgow

Central and quiet. Great value.

Posted 31-Oct-2014
Very nice staff. The feeling of relaxed yet serious permeated the hotel. Clean and comfortable. Perfectly situated for theatre and galleries.
3 out of 5
by A verified travellerfrom london

Disappointing

Posted 28-Oct-2014
I arrived to find I was in the annex over the road with no bar or restaurant . This was a shame as it rained all weekend I would have booked a B&B if I had known .So we had to go out to get soaked for a meal and drink. Hotel and staff were nice
1 out of 5
by A verified travellerfrom Belfast

Wouldn't pay full price

Posted 27-Oct-2014
We got the room for around £60 per night. In all honesty it's 100 metres from a premier inn that I stayed in last time I was in Edinburgh, it was far superior to this hotel. Communal areas were lovely but the room was terrible, tiny, yes it's sold as a compact double but when they say compact, its awful tiny clostrophobic and frankly just not worth even what we paid, really disappointed!