Ratings based on 527 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Northumberland

Disappointed

Posted 19-May-2015
Pros: Not a lot.
Cons: Beds, decor, service, parking facilities, inormation etc etc
Location: Location was quite and within a short walk or tramride from the city centre.
Hotel badly needs updating. Breakfast chef took order then promptly went outside for a smoke and my eggs never arrived - wow! Initial room was terrible - exchanged for another - better but still lacking the facilities required. Furniture chipped/damaged & bed / mattress was very very hard. Poor sleep as a result. Won't be returning! P.S. We're normally quite forgiving of accommodation shortfalls, but this was POOR! Beer / drinks glasses in several locations in corridors on our floor matched by sprawling & noisy wedding reception guests on ground floor.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Aberdeen, Scotland

Compact and Classy

Posted 19-May-2015
Pros: Modern amenities, delightful breakfast and ideally situated.
Cons: Small storage drawers although wardrobes adequate.
Location: Right next to Haymarket railway station.
Upon arrival check in was efficient and friendly although we were told we might have to wait one hour for our rooms - and this was at 1 o'clock; however, this possibility was soon discounted. Room was very modern and compact. Bed comfortable and quite luxurious. One minor issue was that the window was open when I first arrived and I had to request hotel staff to close it subsequent to my own attempts. Breakfast absolutely delicious. Location great, very near to Haymarket railway station and 15 minutes walking distance to Princess Street. My friends and I duly requested rooms away from the front of the hotel in accordance with other Expedia reviews. Value fair enough given the relatively high cost of hotel rooms in the capital city generally. Overall we were very pleased indeed with our stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom herts

Nice hotel and great location

Posted 17-May-2015
Very friendly polite staff - decent room and facilities and within walking distance of main attractions - well worth small amount of extra cash over a budget hotel.
2 out of 5
by A verified traveller

Posted 14-May-2015
Lage gut, Zimmer nicht so toll, hatten kein Frühstück
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Staff good and helpful.

Posted 04-May-2015
Ok but room needs updated Windows very drafty and cistern was cracked. Paint on doors was chipped.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom south wales uk.

Convenient and very friendly hotel

Posted 29-Apr-2015
Pros: Wonderful beds and lovely bedding. Staff were very friendly and helpful.
Cons: Ease of Internet access. Radio 4 please. On TV and radio. More visible edges to the steps, very hard to see.
Location: Location excellent, easy walking distance to Princes Street, great shops, castle, the Royal Mile and all central attractions. Transport excellent.
Overall, the stay was good. The rooms were a little short on storage, but hugely made up for by the wonderful comfy beds. Shower was great too. The staff were so helpful, nothing was too much trouble, however, a couple of serious gripes. I could not log onto the hotel wifi, even with help of several members of staff, we could not get my iPad connected. The whole trip without email or Internet was anoying to say the least. The hotel television was hard to use, menus hard to navigate especially as the remote control didn't work well. The TV was tuned to only 4 radio stations, 2 of which were Scottish, understandably, but no radio 4, I was a bit lost without it, the staff didn't seem able to do anything about this. The bedside radio was hard to use and a stupid retro design, couldn't get FM so again no radio 4. The hotel was well positioned to get to the centre of Edinburgh , the busses and trams were fantastic, well done Edinburgh, The steps outside the hotel and the adjacent townhouse were difficult to see when going down them, they needed an edge painted on them. I hope these are only constructive criticisms, as we really had a good experience despite the niggles.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Apr-2015
Hotel staff were friendly, excellent location. But the room temperature was far to warm and made sleeping impossible.
4 out of 5
Recommended
for Everyone
by A verified traveller

Generally good!

Posted 20-Apr-2015
Great stay. bathroom a little dated and roof near window dirty. Other than that was really good. Nice large room. Great view. Great brrakfast
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2015
As we were staying for 4 nights, we were upgraded from Compact Double Room to Double Room, which was great! Great room service and very helpful staff. Huge bed! Location is perfect, 1 min away from Haymarket train station, tram and from the bus link to the airport. 10 min walking from Princess street, main commercial street. Variety of pubs, restaurants and bars close by. Very recommended!! :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Location good.

Posted 31-Mar-2015
Pros: Breakfast
Cons: Bed softer mattress.
Location: Zoo, castle &city itself.
Hard bed, good location and breakfast. Easy to walk into town, near the train station. Bar at hotel good.