Ratings based on 561 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

1st time in Scotland

Posted 14-Jul-2015
Pros: friendly staff and close to the center of town
Cons: WiFi signal in rooms.
Good trip. A very nice hotel close to public transport and the city center where all the attractions are clustered.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Friendly Staff Disappointing Facility

Posted 13-Jul-2015
Pros: location, reception staff
Cons: room facilities!!
Location: The location is perfect, close to Haymarket train station, and very close to bus or tram stations to city centre, or to the airport.
The hotel staff both at the reception or from the restaurant were very warm, friendly and always happy to help (not the chef I met for breakfast though), this made my whole stay in Edinburgh much enjoyable. The lounge on either side of the hotel was impressive, but the room facilities were poor and urgently in need of improvement. The bed was not comfort, even less comfort than Premier Inn to my experience, the toilet and shower unit was no better than any B&Bs. The location was perfect, just a couple of minutes' walk from Haymarket train station, and very convenient for any local transport.
4 out of 5
Recommended
for Couples
by A verified traveller from Warrington, UK

Good Quality Hotel in a Quiet Location

Posted 11-Jul-2015
Pros: Pleasant and efficient staff, good hot breakfast and lovely traditional building well maintained.
Cons: I don't think I could have expected anything more for the price I paid.
Location: Quiet side street location away from the busy area of the city centre. There are plenty of mini supermarkets and cafes & pubs. Ryries Bar is good
The hotel is a good walk outside of Edinburgh central area, however it is almost adjacent to Haymarket rail station. If the walk puts you off ( it shouldn't as it's easy to find and level ground) you can easily jump on a tram or local bus on Princes Street and get off at Haymarket. approx 5 - 10 mins journey, or 20mins stroll. The hotel is on both sides of a pleasant but not long side street, I took a guess that we would be in the hotel on the right hand side as we walked up the street. This turned out to be correct as the receptionist confirmed that the two sides of the street were both the same hotel. The check in process was efficient and painless, the receptionist was friendly and helpful, even went to the trouble of upgrading us from the compact room we booked and paid for in advance, to a full size room at no extra charge. We were perfectly happy with every aspect of this hotel, the staff were helpful & friendly, the breakfast food was good quality and plentiful on a buffet style ( even fried eggs cooked to order and your liking by a chef who never left his position, ever ready to serve ). Hot drinks were offered and not just the usual waiter top up service, but rather a full hot jug of coffee left at your table for you to dispense at will. The decor in the public areas was to a good standard and not looking tired as is sometimes the case with other hotels. Our room was maintained to a good level also with nothing to pick out as a negative, it was a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen

Nice hotel close to Haymarket station

Posted 07-Jul-2015
Overall a very good experience. Rooms clean and staff friendly. Good transport ns taxi links to dowtown. Taxi drivers who serve hotel really friendly and good rates. Only criticism hard beds!
3 out of 5
by A verified traveller from MacDuff

Seen better days

Posted 26-Jun-2015
This hotel has seen better days, it needs an upgrade , we asked for a quiet room, and were told that we had been given one at the rear of the hotel away from the road noise, turns out its right next to the lift The room itself was very small not enough room for the both of us and very tired Overall very disappointed
3 out of 5
by A verified traveller

Posted 09-Jun-2015
bathroom was not structured well and shower was difficult to use without getting water on the floor. bed was bumpy. floor was wavy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jun-2015
lovely staff room could've been a bit bigger but I understand given the part of the world we are. Internet is almost a commodity that is given and free everywhere in the world now. so I was mildly dispointed when I found out it was not free. that is one thing folks will find the most annoying about staying there. other than that everything was great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-May-2015
De kamer was vrij klein, geen extra voorzieningen zoals koelkastje of safe.
5 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Excellent food, friendly staff.

Posted 27-May-2015
Pros: As above, the staff and the breakfast!
Cons: The fashion to try to use modern bathroom fittings sometimes does not work. A small chest of drawers (in this room anyway) would be useful.
Location: Although the hotel is in the Haymarket area, it isn't a great distance from the centre and all the amenities and visitor attractions.
I chose the Edinburgh Grosvenor as I have stayed there some time ago through my work. I was a little disappointed as we were booked into a room over the road in the Hilton Townhouse hotel and the room, although clean and comfy, was almost as a servants room. As we walked in, there was a door in front which turned out to be the wardrobe/storeroom, and a door to the left which led to the bedroom, through which another door led to the bathroom. In the wardrobe, a wardrobe pole and clothes hangers were positioned under a shelf where the spare bed cover was stored, but apart from that shelf and the top of the safe where the iron, hairdryer and fan where kept, there were no drawers in any of the rooms to store clothing that didn't require hanging. The bathroom was clean, though the modern wash basin was too shallow and as the water flow was quite powerful, resulted in water splashing over onto the shelf where the basin stood. The hot water also took some time to come through. All in all, no major problem. However, moan over! The hotel staff were as friendly and helpful as I remember, and the restaurant, and food were excellent. One of the reasons I wanted to stay here again was for the breakfast, a fantastic choice of foods for all tastes, and if what you wanted wasn't on the buffet, the staff would prepare it freshly for you, within reason of course. We also had dinner in the restaurant, the waiters recommendations were excellent, and again, the food was cooked to perfection.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Pleasant stay

Posted 25-May-2015
Pros: Location
Cons: Large coffee stain on the carpet in our room which had splashed onto the door. Stair carpet getting to a dangerous state on one or two of steps.
Location: It is just a short walk to the centre of town and short walk to the Gallery of Modern Art which is worth a visit. We also walked along the river wal
Had a pleasant stay in this hotel and very central to everything we required on the night.