Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Dundee

nice

Posted 28-Jul-2014
Pros: location, 15 min pleasant walk from The Castle, nice breakfast.
Location: 10 - 15 min walk to shops in Princess st.
nice quiet sleep, although our room had stiff door which we had to barge open and close
1 out of 5
by A verified traveller from Midwest USA

Horrid is too kind

Posted 27-Jul-2014
Pros: 1 desk person in am on arrival made a decent restaurant recommendation (TigerLilly, Gusto, Dome). Otherwise, nothing
Cons: Empty people from the hotel and blow it up.
Location: Bad location - long walk to anything nice.
Afternoon /Evening staff useless and uninterested in helping guests - e.g., we called the hotel and asked if they could recommend a nice upscale seafood (or any type) restaurant. "Sure, they will make a reservation for 2 and leave a not in the room". Returned to hotel 2-3 h later. Girl at desk says she has no clue what we are talking about, keeps asking what kind of food we want (it is then 6:30 pm). No note or message in room. Girl at desk gets online and makes open table reservation for "really nice place". We walk into nearby sketchy neighborhood with multiple open garbage containers along the front of the street to a nearby dump of a restaurant, give up and get a cab to George st with multiple nice choices. Filthy carpet, no air conditioning (85-90 degrees), no concierge, bed was only box springs (no mattress), BR far too small for 2 normal BMI people to stand at the same time, window opened to rusting noisy mechanical equipment, Everyone in our group (20 at mtg) had similar complaints. 'Hilton' - seriously about as nice as a run down US motel 6 (this is by no means an exaggeration)
4 out of 5
Recommended
for Everyone
by A verified traveller

Edinburg

Posted 23-Jul-2014
Pros: The breakfast!
Cons: We had a small room...which we did not paid for. Advertise your small rooms (we were in room 208) as a single room...not meant for two people.
Location: Downtown centre. See everything!
Did a lot of sightseeing. Edinburgh castle, under ground city, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very friendly hotel

Posted 13-Jul-2014
Very friendly staff, great breakfast, excellent value for money with summer sale deal, easy walk to city centre, good transport links, easy access to airport.
2 out of 5
by A verified traveller from Aberdeen

disappointing!

Posted 05-Jul-2014
Pros: location
Cons: rooms need updating very old fashioned and furniture very very old.! need new beds!
Location: central Edinburgh nearby and all wthin walking distance
disappointed by this hotel. staff were lovely however condition of our room although clean was very old and beds were dreadfully old and uncomfortable. I normally never dislike hotels as usually such a treat as don't often get away from home but these were awful. won't be going back but staff very good when complained got offered free taxi or coffees etc were very kind but only really complained as would not like an elderly couple to have been staying in that room as beds were bad really bad. wouldn't recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

convenient hotel for west end and Haymarket

Posted 05-Jul-2014
I was moving home and requires a bed for one night. the hilton grosvenor was ideal.
3 out of 5
by A verified traveller from Fife

Edinburgh city hotel

Posted 04-Jul-2014
Pros: Location. Staff.
Cons: Much clearer information on room sizes (and not just metres square). Stop selling rooms as doubles that should really be single.
An overnight stay at a hotel we have used before. For an establishment that runs under the "Hilton" banner this hotel is beginning to look a bit tired and frayed around the edges. While the staff remain friendly and efficient, the facilities are not making the grade as far as value for money. The over the top charge for Wi-Fi access has at least been dropped but most ancillary charges are still at the top end for what they provide. Location is great for the city but your are left feeling a bit short changed, given that you are staying at a Hilton Hotel. The double room we booked was more the size expected of a single for this grade of hotel; the bed was positioned hard against one wall, requiring a "climb across" or "slide up from the foot" to get into that side. In summary the enjoyment of the stay was to be found away from the hotel.
5 out of 5
Recommended
for Everyone
by seasoned travel

Charming old building, clean

Posted 24-Jun-2014
Friendly helpful staff, clean room, great shower and comfy bed. Only Downsides were noisy Hallways (doors slamming). However this hotel is well situated, nice restaurants nearby, a pharmacy and only a mile or less from Edinburgh castle. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to train station

Posted 23-Jun-2014
Pros: location
The hotel was on a quiet street close to the Haymarket Train Station.The staff was helpful. The hotel was on a quiet street and close to the haymarket train station. The staff was helpful and we enjoyed our stay.
4 out of 5
Recommended
for Everyone
by Rosemary from West Surrey, England

Standard middle class hotel, near public transport

Posted 20-May-2014
Pros: Nice staff and proximity to public transport
Cons: Cost of WiFi should be made clear - hotel sign-in screen stated £10 for 24 hours but at end of stay, receptionist told us that it was free.
Location: 10 minutes by bus from Princes St. Sights included Edinburgh Castle and Royal Mile, Holyrood House, Royal Yacht Britannia and Botanic Gardens.
We both had single rooms, which were clean and well equipped but one of them was cramped and it was only possible to watch TV by sitting very close to it. We were not expecting to be put in the hotel annexe across the road from the main building but were given free continental breakfast as compensation and found all members of staff friendly and helpful. We sometimes had dinner in the hotel restaurant and found the standard of cooking and service to be very good. We had good weather so spent most of the time out of doors exploring the city.