Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom inverness

Not as expected

Posted 18-Jan-2015
Room was basic, bed very bumpy, had terrible sleep! Road noisy! Room far too hot even when heating turned off
5 out of 5
Recommended
for Everyone
by A verified travellerfrom County Durham

Wonderful weekend

Posted 17-Jan-2015
From checking in to checking out we found the hotel excellent, the staff,facilities and the room. Would not hesitate to visit again and highly recommend it to anyone making a visit to Edinburgh.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, very friendly staff

Posted 03-Jan-2015
Lovely walk to the city centre, great connection to airport
2 out of 5
by A verified travellerfrom oxon

Not worth the money charged for the rooms.

Posted 02-Jan-2015
Rooms were not cleaned regularly. No drinking water in the room. Dirty glasses were left in the room for days. Beds were creaky and make noise at the slightest of body movements-uncomfortable. Linen was not changed for 4 nights I stayed there, duvets just pulled over rather than making the bed properly. Floors not vacuumed regularly! Generally very poor standard of a hotel if it's reputation!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle, WA USA

Nice hotel near the city center

Posted 28-Dec-2014
The front dek staff were professional, helpful, and courteous. I thought the bathroom was too small, along with the tub and toilet area being too narrow. The location was good, and I liked the free shortbread and newspaper daily. The hotel seems very old and outdated in some aspects.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sonning, England

Great location, excellent staff

Posted 27-Dec-2014
Pros: Location and staff.
Cons: The hotel is old, so a little tired.
Location: Very central, perfect.
A pleasant hotel, but it's stand out points are its location and it's staff, who live the room notice of making right anything you might not be happy with. Our bed was a king made up of two singles, creaked badly when you moved and was way too soft for my partner, who is taller and heavier than average. The duty manager couldn't have been more helpful, and despite it being Christmas Day night we were moved into a suite, free of charge. Would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Glasgow

Relaxing stay in Edinburgh.

Posted 25-Dec-2014
Pros: Quiet night. Comfortable room. Magnificent breakfast.
Cons: Nothing that I was aware of.
Location: Fairly central in Edinburgh for the Castle, Princes Street shopping, Rose Street (bars and restaurants), Scottish Parliament, Royal Mile, Royal Yacht.
Disappointed at arrival as Expedia gave my Christian name mixed with my surname which showed up as me not having a booking!! The staff at reception soon remedied this. Room was excellent and kicked off a very pleasant stay in Edinburgh prior to heading off on holiday. After being out for the evening I had a great sleep(sometimes not the case the night before you travel). No noise in the hotel and I woke refreshed and ready to travel. Breakfast was, as usual in The Grosvenor Hotel, excellent. The hotel is worth staying in for the breakfast alone. I will be back!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, Tx

Nice hotel not far from the city center.

Posted 24-Dec-2014
Pros: The bed and bathroom were really nice.
The hotel is off the Haymarket Station stop. I walked to the city center while I was in Edinburgh and it was about a 15-20min walk. The room was a nice size for me and the room and bathroom were nice and clean. The staff was nice and answered any questions that I had. I'm overall happy with my stay.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel convenient location

Posted 01-Dec-2014
Although the reviews weren't promising, we were pleasantly surprised by the Hilton Grosvenor. The hotel is conveniently located with easy access to Edinburgh Airport and walking distance from Princes Street and Edinburgh City Center. The building is beautifully historic yet modernly comfortable and has a Costa Cafe as well as a quality restaurant and bar. Our double room was very nice with all the expected amenities. Overall, we really enjoyed our stay and would recommend the Hilton Grosvenor.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montrose

Great hotel, great position, great time

Posted 24-Nov-2014
Pros: Situation
Location: Got on tram which was simple and this made travelling the length of princes Street easy. Nice bars nearby.
Staff excellent, room lovely, clean and modern, only complaint tea/coffee not refreshed when room serviced but quickly rectified when contacted reception.