Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2015
Pros: centrally placed. Good value for money
Cons: Better signposting. confusing with the one way traffic system
Location: Plenty of shopping nearby. One way system confusing at first with no directions to the hotel
Helpful staff. Good food. pleasant stay. enough said
3 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Friendly staff but service not so good

Posted 12-May-2015
Pros: Location and friendly staff. Good quality breakfast and plenty of variety
Cons: Better attention to detail
Location: Handy base for touring and some nice restaurants in the high street.
Our first room was not cleaned. Somebody had slept on the bed, used the cups and a towel. Moved rooms without fuss and with an apology. The consumables were not replaced and we had to ask for milk and shampoo on separate occasions. Despite the cost/environment requests about used towels some were not replaced. These are small factors which are frustrating at the time. Generally a good hotel, the staff were very friendly and accommodating, if a little remiss in their duties at times.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom derry

Lovely hotel close to shops

Posted 05-May-2015
Wanted a chilled stay and that's what we got so pleased the pool was great and warm the kids loved it
4 out of 5
Recommended
for Everyone
by A verified traveller

Like sleeping on concrete

Posted 09-Apr-2015
Bed was not comfortable. Everything else was a good standard.
5 out of 5
Recommended
for Everyone
by A verified traveller

Easter break

Posted 07-Apr-2015
Stayed too nights really first class can't fault this hotel went out for dinner first night eat in the restaurent 2nd night food in the restaurent was fantastic great menu lovely staff Will return soon
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Belfast

Posted 20-Mar-2015
Booked online to stay for 3 nights in March 2015 for 2 couples. On the booking ref we were told check in was 2pm. We travelled for 1hr 30mins from home to the hotel, arriving at 3pm to be told our room wasn't ready. We had to leave our bags at reception and wait which wasn't pleasant as we all jus wanted to get to our room. We also requested room service which was another €6 per day which I wasn't made aware of. Hotel pool also charges €3 to purchase a hat to wear in the pool and swimming is not permitted without this also didn't know this until I arrived at pool for a quick swim. Overall a nice room in a nice area, reception staff could have been more accommodating.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom co antrim

Very central

Posted 16-Mar-2015
Very central location , comfortable room and very good breakfast
5 out of 5
Recommended
for Everyone
by A verified travellerfrom antrim

Had a 2 day week break and enjoyed it..

Posted 16-Mar-2015
Pros: Everything
Location: Close to everything
Food I'd fantastic and reasonably priced..hotel is right in the heart of the retail shopping park and walking distance to pubs and clubs! Beds are so comfy :-)
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 17-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Couples
by Siobhanfrom Mullingar.

Enjoyed my stay.

Posted 13-Feb-2015 on Hotels.com
We had a lovely stay. We ate in the bar both evenings and the staff were friendly and helpful. The room was great, lovely large bed, which was two singles put together. My only gripe would be that it was also two separate quilts instead of one....much nicer if it was one large one.