Ratings based on 1,038 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 30-Mar-2015
Pros: Perfect location for Cardiff Bay and the Millennium Centre
Cons: Nothing, all good.
Easy check in with pleasant, welcoming staff. Very comfortable, clean room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newport

Overnight Stay

Posted 30-Mar-2015
Location: Near WMC and all Cardiff bay has to offer
Visiting WMC ideal location for this venue. Hotel considering high turnover of guests is in very good condition. Breakfast was very good rooms excellent. Overall a very enjoyable stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel once located

Posted 29-Mar-2015
Hard to locate on any map. Nice enough and comfortable otherwise. Drinks good prices in bar
2 out of 5
by A verified travellerfrom Ceredigion

Not the best stay for a couple of Mum and Daughter

Posted 26-Mar-2015
Pros: Very little
Cons: Smiley faces from the breakfast staff and perhaps a Good Morning More coat hangers More body wash Good bed linen Attention to detail
Location: Great location close to MIllenium Centre and the Bay with lots of scrummy restaurants
Arrived and thought the beds had not been changed and covers and even decorative throws were crumpled. Thought how shabby it looked, the chair and the footstool were stained. Only one mug in the room - had to phone down for another. Bedding smelt clean so gave it a try that night . The mattress topper was wrinkled and very uncomfortable and after several attempts at trying to find a un-rumpled place finally got out bed at 2.30 a.m. to investigate. The mattress topper should have been fixed by elastic loops over the corner of the mattress none of these were in place so proceeded to remedy, unfortunately one of the elastic loops was broken. Back into bed mattress topper lots smoother but sheet was rough and annoying I would call it bobbly , my daughter called it bitty and Mum would say it was pilled. Whatever it was it was uncomfortable on my skin so eventually slept on top of the duvet but had very fitful sleep. Woke up tired and grumpy and not how I wanted to feel as my daughter and I were having a few days away as a special treat. Went and told the receptionist who said she would have someone look at it. Back to the room late afternoon and hoping for a catch up snooze before going out for the evening. Checked the bed the mattress cover had been replaced but the only two corners secured and if the sheet had been replaced it had been replaced with one as equally pilled , blobby or bitty one. Now call me picky but good bedding is important isn't it?
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wrexham

Posted 23-Mar-2015
Great stay, and great hotel experience. Ideal for business or leisure, and cost effective
5 out of 5
Recommended
for Everyone
by A verified traveller

good locating to the millennium centre

Posted 22-Mar-2015
Cons: lower the price for food and drink and I would stayed in the hotel that evening
yes I will defiantly come back this hotel and the information any who comes to the bay area
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Mar-2015
A good stay, staff were friendly, food and hotel was nice.
2 out of 5
by A verified travellerfrom UK

Please dont expect much

Posted 07-Mar-2015
Pros: Parking
Cons: Internet and bigger wardrobe and bigger bed. The bed is not comfortable at all
Location: Walk easily to cardiff bay , there have lots of restaurant there.
when we first went to hotel and we were given a key to the room, got to the room and it's not cleaning yet then came down spoke to receptionist and she apologise for that and gave us another room which i thought they could upgrade to a bigger and better room, The room is very very basic, the wardrobe is very very tiny you cannot put anything much on a hanger. The good thing is only parking and can walk to Cardiff Bay. And the internet in the room is very very very slow. It's loading, loading and loading. We are not totally satisfied this hotel at all and we didnt know whether they have investigate the room that they gave to us first time that wasn't clean yet.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Ontario, Canada

Good location but very basic in amenities.

Posted 28-Feb-2015
Pros: Choice of two restaurants nearby. Plenty of coffee, tea, sugar. Late checkout time, noon.
Cons: Should include a microwave and a refrigerator. Include more suggestions on nearby attractions in the room guide.
Clean room. The bathroom was well thought out. e.g. The mirror doesn't completely fog up after a shower.
5 out of 5
Recommended
for Families
by A verified travellerfrom Uk,West Sussex

Posted 21-Feb-2015
Pros: Great room and great value.
Stayed for one night prior to visiting the Dr Who Experience with our two children.We had a king suite which was much bigger than I expected and the children slept in their own area divided by double doors and had their own television too.The main bed was huge. Highly recommend however I'm not sure adults would be comfortable sleeping on the sofa bed but fine for kids.Room spotless and hotel nice and quiet and just a few minutes walk from the main bars and reastaurants of Cardiff Bay.