All inclusive is the only way to go! Was tempted not to go out and see the sights cuz there is so much to do here! Staff was friendly and accommodating at all times. The timeshare peddlers was a little annoying, but were tolerable. Food was pretty good, but the selection got mundane after a couple of days. If you're offended with alternative lifestyles, this isn't the hotel for you.
"Very nice hotel with all inclusive food and drinks"
This is one of the top hotels that exceeded my expectations and the staff was amazing, the all inclusive food and drinks was the icings on the cake. The cleaning crew was all ways on the go and they have kept the premises really nice. The kids corner staff is very friendly with the kids. The front office staff are very informative. Overall this is a very nice hotel to relax and enjoy your vacation.
Recommended hotel. Overall, Ritz Carlton is a great hotel in terms of services, environment, price, location... Despite its a bit old. Still, I really enjoyed my staying at Ritz Carlton. Really nice and friendly service!!!
The customer service at Moon Palace was excellent. It was obvious the resort invests heavily in training employees how to interact with guests, use proper terminology and speak English. Many US hotel properties have slipped in this most important aspect and could learn lessons from Moon Palace. Our bellman escorted us to our room. He was knowledgeable, friendly and helpful. Throughout our stay we unconsciously expected kinks in staff armor, but they remained consistent. Our room was well appointed with quality fixtures, furnishings and amenities. Facilities and grounds were well kept, modern with no visible disrepair. The restaurants offered a wide variety of cuisines, locations and decor. Even frequenting the same buffet restaurant, the menu changed daily. Recreation was diverse and offered something for everyone. We never had to search or reserve a pool deck chair. They were abundant. The golf course was world class resort style and immaculate. But bring lots of balls due to the jungle and numerous water hazards. We took a day trip to Chichen Itza. The Mayan ruins were worth the distance traveled. However, at over 13 hours from pick up to drop off, the excursion was too long. There is no resort fee, so tips are graciously accepted but not expected. Tipping just a dollar makes employees feel good. The resort has a membership program. The sales presentation is optional. But, we sat through it in exchange for our complimentary Mayan Ruins day trip.
This was my second time at the hotel and it was just as wonderful as the first! Many of the staff were the same as last time and remembered me, very kind and truly genuine people! If you are looking for a peaceful, relaxing vacation in a beautiful place... This is it!
So far, this is my favorite place on Earth and we've been there twice. The grounds are pristine, the hotel staff is amazing, and the food/drinks are very good. The only downside is that the bed was a little hard and, with all of the tile, we heard every footstep outside our door and that woke up my wife during the night a lot. I had earplugs and slept fine.
The hotel staff was very accomodating, we are vegetarians and sometimes we would have nothing in the buffet. The restaurant Manager and the chef were super accomadating to our needs and would cook specially for us 2 vegetarian items for everyday lunch and dinner. The food was super tasty and enjoyed staying here. The hotel has nice activities and we would definitely recommend our friends to stay here.
The only thing i didn't like was that a family entering the Hot tub without any diapers on their kids. Someone needs to be monitoring all this.
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