We were here for a destination wedding, and it was a relocation due to the hurricane in Los Cabos a month before. Our 1st impression was welcoming. We were greeted with champagne and cooling towels, and by chance, our bride and groom too. We were taken to our room and given a quick run down of the grounds. All of the staff during our entire stay were above and beyond friendly. Food at every restaurant and room service was great. Desserts could use some help, but the food more than made up for the mediocre desserts. Tip your bar staff right away and you will get better drinks during your stay. The rooms that look right at the ocean at the end by the activities pool, listen to music right away in the morning, and the rooms by the sugar reef bar will hear the bass from the party they have going until 2-3 am. The snorkeling reef that you can swim out to is really awesome, and only a few dollars to buy a mouth piece, but the rest of the snorkeling gear is free to rent. The thermostat will turn way down, but the air conditioner can't keep up. The coolest our room could get was 68, but the humidity was so high it felt a lot warmer.
Lets start with the awe inspiring entrance and smells of incense in the lobby. The cool wash cloth and cold cucumber and mint water awaiting my husband and I were well recieved after a 90 minute drive from Cancun. The staff were/are AMAZINGLY attentive. Goudy carried our bags while he gave us a tour of the property on the way to our room. The room was in Villa 4 with a partial ocean view. It was clean and very cold.
People have complained about the music at the pool, but it was welcomed for us. They are in transition from a gay resort to a wellness one. The music only plays until 6pm, however, the view from the infinity pool and the sound of the waves crashing against the rocks was so AMAZING, that it was easy to block out the dance music until a good song came on.
The food was AMAZING. You could eat from the buffet, or order off of rotating menus with a Japanese, Italian, or Mexican theme, or you could do both a buffet and order off the menu. Alcoholic drinks are all included, except if you want a bottle of wine or champagne. The food is so fresh, tastes great, and a total experience you must enjoy everyday. At breakfast I recommend the huevos rancheros and a cappuccino - AMAZING.
In short, beautiful grounds with free WiFi in the game room, spectacular view of the Carribean Sea, and close proximity to the Coba and Tulum ruins. Public beach access is just down the road. And there is a huge sense of security, because the police are posted outside the front gates.
The overall presentation is outstanding. Bright happy colorfully clean
decorated rooms. Excellent food and lots to chose from. Beautiful pools and beaches. Friendly staff. A real wonderful environment. We did not want to leave.
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