The hotel is beautiful . This beach has to be one of the best in Cancun. We stayed in tower 5 royal service ocean view. The hotel staff is incredible, pleasant friendly and very accommodating. Juan was our personal butler. He was the best. The staff at the restarants and bar areas were wonderful. I can't wait to go back.
Have had an amazing 12 night stay. The staff couldn't do enough for you! Excellent pool area ample sunbeds and towels provides so didn't need your own. Could have done with a few more parasols as sun was very hot and hard to find shade. The choice food really good and varied in selection between buffet and a la carte. Drinks were excellent the bar staff happy to create any cocktail you wanted. The courtesy bus to other hotels allowed option to try their other 2 hotels and also be able to visit downtown Cancun or the luxury malls. Would have been better if more time allowed as only 4hr slot. The lobby bus was brilliant allowed you to access all the facilities available on complex this inc golf carts. The spa facility and its staff were welcoming and made you feel pampered.
Since we walked into the hotel, we were treated with respect, kindness, and distinction. The room was ready and on time by check-in, and we were informed with all the amenities of the hotel. In addition, I noticed that this hotel takes guest' safety very seriously. Food was great and a good selection for all kinds of taste. The staff took every step necessary to make your vacation unforgettable.
The wife and I really enjoyed ourselves. The pool and beach was great. The event staff made it really fun. Thanks to Sabina, yonathan, Antonia and rest of the staff! Also Mauro never let us run out of drinks and Manuel the server was excellent thanks for a great time guys.
We spend a week there and it was really nice. I love that you can eat anytime even at night you can have room service. We had the all inlusive it was our first time and we enjoy it. All you can drink it was nice also except the glasses are kind of small but staff refills really fast. I will be back
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