This was our 4th trip to the Cancun area. We went with 3 other couples for a week. Let me start out with saying this hotel had the best service of any resort hotel we have stayed. From the day we arrived till the day we left we greeted by nearly every staff member we passed. All the staff from the restaurants, bars, cleaning and fitness went out of their way to make sure are stay was enjoyable. The resort is smaller in size then what we have encountered in the past but we soon found this to be a positive. The small size makes treks to the restaurants, pools, spa, and beach a very quick trip.
When we arrived we were upgraded to ground floor ocean view with a private pool. Beautiful clean will appointed room, with a well stocked frig that is refilled each day. Very large shower with ceiling, wall and hand held shower heads. The room was cleaned each morning with a turn down service in the evening.
We took part in the Chef's cooking experience on one night and we would highly recommend it to everyone. I am not very handy in the kitchen and originally resisted going but luckily my wife changed my stubborn mind. Chef Juan did a fantastic job in leading the class. We had wine, laughs, great conversations and made some wonderful food that I had a much greater appreciation for when I was eating. After, when ever we would see Chef Juan in the resort he would take time to check on how we were doing and what he could do to make our stay better.
Arrived on a Friday and had a romantic dinner our first night. Private Cabana at Casitias... Beautiful. Louis Phillipe was our waiter and was excellent at educating us about the facility and was more than helpful. Dinner at The Club Grill with chef Tyler Thaxton was beyond words. Make sure you eat here. Lounging at the beach was perfect. Sergio was our waiter and he was great. He provided us excellent "local" information and referred us to The Fish Fantanga. A bit of a walk for dinner but well worth it. The Ritz is in excellent condition and represents the old world charm. The staff is nothing short of perfect. They know your name the second you arrive until you leave. Whatever you want they will get it for you. Make sure to hire Lorenzo with the hotels private transportation. He makes the airport pickup and drop off a breeze. You and also request him for any type of tour or transportation away from the hotel. Make sure to visit the Dolphin Discovery. Worth every penny and we had a blast at Isla de Mujeres. A perfect way to spend the day.
Overall, an excellent experience. Very classy & plush hotel. Staff is Superb!!!! Food & restaurant service is outstanding. One minor thing: Noise from hotel next door's bingo game was very loud at our resort pool & very annoying & not classy. This problem needs to be addressed. The next doors music was so loud it engulfed the Le Blanc pool bar. Will definitely return.
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