Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Newport

Lovely staff, scruffy parts to the hotel

Posted 18-Feb-2015
I was a little disappointed with our stay at this hotel. The staff were wonderful, helpful and very attentive. The hotel was not well maintained. There were coffee cup rings on the bedside table which just needed a wipe over, the table lampshade was smashed and torn but not replaced, the pool was gritty and dirty. However, the bed was one of the most comfortable I have ever slept in and the retaurant, although very busy served some nice food.
3 out of 5
by A verified travellerfrom woodbridge suffolk

One night

Posted 03-Feb-2015
Pros: The staff and the location
Cons: Better organisation of the catering.
Location: Good location for Cambridge
Arrival and welcome very good however our room had an unpleasent smell and the bathroom was dirty, there was excrement in the toilt bowl which had not been flushed or cleaned. The evening meal in the restaurant was a disappointment as there were a number of dishes unavailable and no seafood at all. The restaurant staff were excellent and very apologetic even though it was not down to them. It would appear that the kitchen staff have got it wrong as there was no pastries for afternoon tea and communication between the bar staff and the kitchen was poor.
3 out of 5
by A verified traveller

Standard hotel ok for short stay

Posted 11-Jan-2015
Pros: Swimming pool and quality of the food,
Cons: Decorating the inside, rooms need an overhaul especially the bathroom. This was too small and difficult for 3 to move around in!
The hotel was clean but a little tired. Swimming pool was great and a lovely temperature for young children. Room service food in the evening was very good and breakfast was also.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 23-Dec-2014 on Hotels.com
1 out of 5
Recommended
for Families
by Mrs Jfrom Stirling

No room at the Hotel!

Posted 22-Dec-2014 on Hotels.com
Despite booking this hotel well in advance, we were downloaded on arrival at 23.00 to another Hotel 15 miles away.The Hotel had overbooked! The purpose of our visit was to be very near to Cambridge town centre to enable an easy commute, next morning, to attend an entrance interview for Cambridge Uni. The Hotel were advised that we would arrive late in the evening. We were not contacted prior to arrival to suggest that there was any problem. Despite the manager saying that they had tried. We were told that it was common practice for people to not turn up and for this reason they regularly overbooked. The whole situation was a disgrace. As a consequence of being moved further away, the taxi, booked by Menzies Hotel, did not turn up until 11.15am instead of 10.30am. After much stress and great annoyance, we finally arrived at the University with 8 mins to spare prior to the interview at 12.10 I feel that this Hotel group has had an adverse effect on my son's attempt to gain entry to Cambridge. I hope they stop this sharp practice of overbooking. They are playing with peoples' future plans and in this instance prospects.
5 out of 5
Recommended
for Business Travellers
by Walterfrom London

Excellent

Posted 16-Dec-2014 on Hotels.com
I have stayed at Menzies for about 12 weeks this year, and I find the staff extremely courteous and polite. Special mention should go to the breakfast team, and in particular Tina, the supervisor. She can't do enough to help, is always jovial and friendly, and the food has always been hot, and has never run out (unlike many other hotels).
4 out of 5
Recommended
for Everyone
by A verified traveller

EASILY ACCESSIBLE BY ROAD

Posted 13-Dec-2014
CLEANLINESS GOOD STANDARD/BREAKFAST OF HIGH QUALITY
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for Cambridge

Posted 10-Dec-2014
Pros: Staff
Cons: The room we had was a little tired
Location: Cambridge University town convenient to get to. Bus stop across the road from the hotel, every 20 mins.
Friendly and efficient.......................................
5 out of 5
Recommended
for Families
by A verified traveller

Friendly and helpful staff

Posted 10-Dec-2014 on Hotels.com
I would like to thank your staff for their helpfulness and for being friendly, it makes all the difference.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ghana

Newspaper was received only on day of check-out.

Posted 10-Dec-2014
Pros: Other guests were friendly just as the staff.
Cons: Overhead shower system. Timeout settings on internet connectivity/.
Location: Golf, swimming, shopping.
Linked me to excellent taxi services. Internet service was good but timed out settings created slight invonveniences.