Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travellerfrom East sussex.

Good location for Cambridge.

Posted 13-Apr-2015
Pros: Location. Pet friendly.
Cons: Booking conditions especially if booking through a booking website. Lesson; always book direct with the hotel if you have specific requirements.
Location: Very near Cambridge. Good bus route. Golf course on site. Large supermarket Near by.
2 plus small dog stayed from 8-10/3/15 whilst I attended a course at Kings college. Very easy ride into Cambridge in the morning with surprising little traffic. Hotel room was a little tired but otherwise good and clean. Too hot for our comfort. Poor sound insulation between rooms, but traffic noise not a problem even with windows open. Very disappointed to be informed at check in and not at the time of booking room (through Expedia, with no cancellations or changes allowed) or confirmation, about unacceptably high additional cost per night for our dog.
3 out of 5
by A verified traveller

NOT a 4 star hotel

Posted 06-Apr-2015
Pros: Nice, clean, helpful staff
Cons: Please fix the internet, have a Hotel Directory in the room, something to clean shoes with and (I know, that's expensive, but important): in-room safe
Location: About a 10 minute drive to Cambridge so if you are driving, it's ideal.
The hotel - grounds, staff, cleanliness, overall experience is fine. But the hotel fell short of international 4 star standards due to a number of things missing or not working: 1. The WiFi internet simply does not work at this hotel, so BE WARNED - if this is important for you, don't stay here. The staff was helpful moving me to 4 different rooms until I could get a WiFi connection in the 4th room they gave me - which only worked for a few minutes at a time, then it got disconnected and I had to disconnect and reconnect to the WiFi to make it work for another few minutes. Then repeat. The staff said that the provider has been trying to fix this for MONTHS but they simply can't. So assume that you will have NO INTERNET and only stay here if that's OK with you. 2. There was no Guest Directory (or anything about the hotel services) in the room at all so we didn't even know how to call Reception (we guessed 0 and it worked...) 3. No safe in the room. 4. No shoe cleaning towel/brush or anything - I don't recall any other 4 or 5 star hotel I've been to (and I've been to a lot) that didn't have something to clean shoes with. Overall, the hotel IS nice, the staff is helpful so if the above things are not a problem for you, I wouldn't hesitate recommending the hotel. On the positive side, the staff was very helpful, including offering us a meeting room with a reliable (different) internet connection, and they offer fresh milk for the in-room coffee which is a nice extra.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Apr-2015
Pros: The room was very clean and the bed was very comfortable.
Cons: Wifi, was dreadful. Hotel was advertising free wifi, but it was almost none existent in the rooms. Bar food wasn't great.
Very good welcome upon arrival. Room was very clean and comfortable.
2 out of 5
by A verified travellerfrom london

Average

Posted 02-Apr-2015
Very average! Definitely not a 4star hotel! The room service was just terrible.. They didn't have most of the food on the menu! The lady that answered the phone had no idea about what they had on the menu. Breakfast was very average! The TV signal was terrible! No decent image to watch. No Wifi in the rooms even though they say there is wifi available in the room. "Apparently they are working on it"
3 out of 5
by A verified travellerfrom Newport

Lovely staff, scruffy parts to the hotel

Posted 18-Feb-2015
I was a little disappointed with our stay at this hotel. The staff were wonderful, helpful and very attentive. The hotel was not well maintained. There were coffee cup rings on the bedside table which just needed a wipe over, the table lampshade was smashed and torn but not replaced, the pool was gritty and dirty. However, the bed was one of the most comfortable I have ever slept in and the retaurant, although very busy served some nice food.
3 out of 5
by A verified travellerfrom woodbridge suffolk

One night

Posted 03-Feb-2015
Pros: The staff and the location
Cons: Better organisation of the catering.
Location: Good location for Cambridge
Arrival and welcome very good however our room had an unpleasent smell and the bathroom was dirty, there was excrement in the toilt bowl which had not been flushed or cleaned. The evening meal in the restaurant was a disappointment as there were a number of dishes unavailable and no seafood at all. The restaurant staff were excellent and very apologetic even though it was not down to them. It would appear that the kitchen staff have got it wrong as there was no pastries for afternoon tea and communication between the bar staff and the kitchen was poor.
3 out of 5
Recommended
for Families
by jfrom London

lovely helpful staff and service

Posted 21-Jan-2015 on Hotels.com
Lovely helpfull staff room bit sad and tatty needed a refurb. Hotel very close to m11 so traffic hum in the background. very nice leisure area with large kids pool. good breakfast and lovely service when having an enjoyable evening meal.
4 out of 5
Recommended
for Couples
by A verified traveller

Holiday Overview

Posted 20-Jan-2015 on Hotels.com
Had a lovely time
4 out of 5
Recommended
for Business Travellers
by Philipfrom Swindon

Pleasant and comfortable hotel

Posted 17-Jan-2015 on Hotels.com
This is a pleasant hotel just outside Cambridge. The rooms are large with a comfortable bed and well furnished, albeit the furniture is not of the best quality. The carpets in communal areas are a little tired. Free WiFi in room was very fast. Prices are good for the Cambridge area. There is a large popular gym with a reasonable sized pool but I didn't use this facility. Staff were friendly and chatty but it was a little dissapointing that none of the many staff I met in the hotel were British, especially as the staff were not particularly outstanding in their attentiveness or service.
3 out of 5
Recommended
for Families
by A verified traveller

Friendly helpfull staff and nice swimming pool

Posted 15-Jan-2015 on Hotels.com
Lovely helpful staff but disappointed with the twin bedrooms which were a bit sad and tatty. Nowhere did it say the hotel was next to the M11 and you could hear traffic noise in the background at night. The leisure complex was good with a nice pool and a bonus was the kids swimming pool. Breakfast was good and the bar area lounge was comfortable