We stayed for one night in a standard room which was very nicely appointed, comfortable and clean. We also ate in the arbour restaurant, and the food was excellent and very good value for money considering the very high standard.
My reasons for not rating excellent overall were a few small niggles. For me, the service was only ok. Staff were polite, but not attentive to the level I've experienced in other good hotels. Not that they weren't trying, I just felt as though staff needed a bit of additional customer service training.
The second issue was that our room was at the end of a corridor, past some doors to the kitchen and other service areas and there were crumbs and bits of rubbish on the carpet for the duration of the stay. Also there were some storage cupboards in the corridor with the doors left open the whole time. unacceptably sloppy in my opinion.
Building and rooms a little tired and dated but common parts are good and all negatives are compensated by the excellent staff.
Didn't have dinner but buffet breakfast was again excellant, located in the main restaurant which has a pleasant atmosphere.
We definitely enjoyed our one night stay at the Cumberland.
Lovely staff, good parking, very clean, next to the beach and gardens, centrally located. My only criticism would be the bedroom and bathroom - clean but out of date. Shower head over bath was fixed at about 5' 9" which means you have to squat slightly. The single beds were normal size, normally you expect giant size singles in hotels.
Traveller from o
Impressive hotel with grand façade situated opposite Bournemouth’s pier, beach and conference centre, 120 meters from the …More
Room was in need of updating but being provided with Molton Brown toiletries was wonderful. Stayed on for another four nights as I was attending a Conference and given another room which had been refurbished - brand new bathroom with bath and walk in shower and flat screen TV!
Unfortunately, chef had left and dinners were not what is expected of a 4 star hotel but the staff were so polite, apologetic and couldn't do enough for their guests. Charging £14 per night for car parking I thought was a little excessive but it was underground and secure.
Positive stay as never used Hampton / Hilton brand. The hotel was so 'new' even had new carpet smell - which was nice. Car parking wonderful on site a bonus, although the spaces were tight. Colour scheme and design of reception, bar, snack and breakfast area was relaxing. The art on the walls very appropriate scenes from Bournemouth. Would be nice to know which artist / where to buy smaller versions or postcards in similar style? Staff helpful and attentive. Initial check in queue slight wait but staff were being very helpful to other clients. Rooms spacious - we had twin room which was actually two queens sized beds! Bathroom shower fine but shower head seemed to heavy for pole which did not hold the weight in the preferred position. Only one door hook so limited spaces in the bathroom to hang up a wet towel.
Traveller from Thames Valley area
Warm and welcoming the Hampton by Hilton Bournemouth hotel offers guests an ideal location just a short walk from the …More
Great few days away. The Wessex although a bit dated was actually very good. Room was very big and it was clean. We arrived very late for check in 11pm but this was not a problem as reception was still on duty. Free wifi was good. Breakfast was plentiful and staff were very polite
I stayed here for one night for an event at the BIC and was very pleased with how close it was not only to the venue (literally next door) but also to the pier and the beach. Nice location, easy to find. Spacious room, was given a free upgrade to a double room. Great bar and breakfast services. The room I had was slightly slanted, though -- as in, there was a clear incline in the room's floor, so things kept rolling off my bedside table and it was a bit disconcerting. But the staff was friendly and the room was clean and very satisfying. 24 hour room service as well.
Traveller from Los Angeles, CA
With distinctive gables and turreted towers, this hotel occupies an early 19th century building, 200 metres from the beach …More
Voted “the happiest place in the UK” in a 2007 poll, Bournemouth is a rapidly growing coastal resort town, with 11 km of sandy beaches. A vibrant town center, picturesque gardens, and sightseeing cruises from Bournemouth Pier add to its appeal. Robert Louis Stevenson wrote The Strange Case of Dr. Jekyll and Mr. Hyde here, and the town figures prominently in many of Thomas Hardy’s classic novels.
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