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Bournemouth Carlton Hotel, BW Signature Collection

Photo gallery for Bournemouth Carlton Hotel, BW Signature Collection

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2 indoor pools, seasonal outdoor pool
2 indoor pools, seasonal outdoor pool
2 indoor pools, seasonal outdoor pool
Terrace/patio

Overview of Bournemouth Carlton Hotel, BW Signature Collection

Bournemouth Carlton Hotel, BW Signature Collection

3 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
East Overcliff, Dorset, Bournemouth, England, BH1 3DN

Explore the area

  • Popular LocationOceanarium11 min walk
  • Popular LocationBournemouth International Centre13 min walk
  • Popular LocationBournemouth Lower Gardens14 min walk
  • AirportBournemouth (BOH-Bournemouth Intl.)10 min drive

Choose dates to view prices

About this area

Bournemouth

Located in Bournemouth, Bournemouth Carlton Hotel, BW Signature Collection is near a train station and near the beach. Oceanarium is a popular attraction and the area's natural beauty can be seen at Bournemouth Beach and New Forest National Park. Looking to enjoy an event or a game while in town? See what's happening at Fitness First Stadium or Poole Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Bournemouth Beach - 7 min walk
  • Bournemouth Pavillion Theatre - 10 min walk
  • Oceanarium - 11 min walk
  • Bournemouth International Centre - 13 min walk
  • Bournemouth Lower Gardens - 14 min walk

Getting around

  • Bournemouth Station - 15 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 10 min drive

Restaurants

  • Arbor Restaurant - 3 min walk
  • Dosa World - 5 min walk
  • Naked Coffee - 5 min walk
  • Natural Bourne Grill - 6 min walk
  • La Piccola Italia - 6 min walk

About this property

Bournemouth Carlton Hotel, BW Signature Collection

Beach spa retreat, walking distance from Bournemouth Beach
Spend the day catching some rays at the nearby beach, relaxing by one of Bournemouth Carlton Hotel, BW Signature Collection's 2 indoor swimming pools or pampering yourself at the full-service spa. All 76 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Other amenities available to guests include coffee makers, free bottled water and ironing boards.
Bournemouth Carlton Hotel, BW Signature Collection offers 76 forms of accommodation with complimentary bottles of water and coffee/tea makers. 32-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a sauna.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, facials and body treatments.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 10.00 per day)

Food and drink

  • English breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 15.00 per person
  • 1 bar
  • 24-hour room service

Things to do

  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Dutch
  • English
  • French
  • Polish
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower/bathtub combination

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 5 November and 25 March.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15.00 per pet, per night
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per stay.
Cots (infant beds) are available for GBP 5.0 per stay

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 15.00 per person (approximately)
  • Uncovered self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and Eurocard; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Bournemouth Carlton
Carlton Bournemouth
Menzies Hotels Bournemouth
Menzies Hotels Bournemouth Carlton
Menzies Hotels Carlton
Menzies Hotels Carlton Hotel
Menzies Hotels Carlton Hotel Bournemouth
Carlton Hotel Bournemouth
Hotel Menzies Carlton
Menzies Carlton Bournemouth
Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Carlton
Hallmark Bournemouth Carlton
Hallmark Carlton
Hallmark Hotel Bournemouth Carlton
S. Bournemouth Carlton Opco Limited
Bournemouth Carlton BW Signature Collection
Bournemouth Carlton Hotel, BW Signature Collection Hotel
Bournemouth Carlton Hotel, BW Signature Collection Bournemouth

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 177 out of 717 reviews
5 - Excellent 25%
Rating 4 - Good. 290 out of 717 reviews
4 - Good 40%
Rating 3 - Okay. 157 out of 717 reviews
3 - Okay 22%
Rating 2 - Poor. 63 out of 717 reviews
2 - Poor 9%
Rating 1 - Terrible. 30 out of 717 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Staff & service, amenities
The staff were very pleasant and helpful and it was good to see some Covid safety measures still in place. The room and restaurant were clean but some things could do with more attention- eg finger marks on doors to the stairs on bedroom corridors were not cleaned at all using the stay. We had some treatments in the spa which were very good and the pools were well heated ( the indoor one was perhaps a bit overheated) but the spa and pools can only be reached via stairs - not a problem for us but completely inaccessible for anyone in a wheelchair or with mobility issues.
Stayed 4 nights in Aug 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Biggest plus point for us was the outdoor heated pool! My kids loved it.
Stayed 2 nights in Aug 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing this hotel has that would be good is having a heated pool. The hotel have ageeed
Stayed 2 nights in Aug 2021

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel is extremely dated with the only saving grace is it’s location on the beach. The room was not cleaned well at all prior to our arrival.
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The reception staff were very helpful and friendly even though there seemed to be just a few working. Swimming pool area was nice and the lifeguard was very good. View of the sea and garden area from our room was amazing and very comfortable bed. The breakfast was nice and the staff working there there were professional and efficient. The hotel would of been very grand in the old days but it is very tired needs a good makeover but keeping to it’s character. Wallpaper torn in one of the lift and claustrophobic. The room (room 104) we had was clean but not immaculate. The carpet was very worn out and unstretched as it had gathered through the centre of the room, old curtains, old worn out furniture and one of the bathroom mirror light not working. Room was very hot even with a portable fan on as there was no air conditioning. Somebody had left their tray of breakfast outside their room when we arrived and it stayed there for the two days we were there! Overall it was very expensive for the quality of the room we received but the few staff who work there were very friendly and hotel is in need of a freshening up and desperate makeover!
Stayed 1 night in Jul 2021