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Best Western Plus The Connaught Hotel & Spa

Photo gallery for Best Western Plus The Connaught Hotel & Spa

Featured image
Indoor pool
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of Best Western Plus The Connaught Hotel & Spa

Best Western Plus The Connaught Hotel & Spa

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
30 West Hill Road, Bournemouth, England, BH2 5PH

Explore the area

  • Popular LocationBournemouth International Centre6 min walk
  • Popular LocationBournemouth Lower Gardens8 min walk
  • Popular LocationOceanarium9 min walk
  • AirportBournemouth (BOH-Bournemouth Intl.)11 min drive

Choose dates to view prices

About this area

Bournemouth

Located in Bournemouth, Best Western Plus The Connaught Hotel & Spa is in the city centre and near the beach. Oceanarium is a popular attraction and the area's natural beauty can be seen at Bournemouth Beach and New Forest National Park. Bournemouth Pier and The Square are also worth visiting. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Bournemouth International Centre - 6 min walk
  • Bournemouth Lower Gardens - 8 min walk
  • Oceanarium - 9 min walk
  • Bournemouth Pavillion Theatre - 11 min walk
  • Bournemouth Pier - 11 min walk

Getting around

  • Branksome Station - 4 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 11 min drive

Restaurants

  • Blakes Brasserie — 1 min walk
  • The Gin Bar — 1 min walk
  • Tiien Thai Restaurant - 3 min walk
  • The Goat and Tricycle - 5 min walk
  • Brewhouse and kitchen - 5 min walk

About this property

Best Western Plus The Connaught Hotel & Spa

Eco-friendly Bournemouth hotel in Bournemouth City Centre, walk to Bournemouth Beach
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club and a snack bar/deli. All 53 individually decorated rooms feature free WiFi and 24-hour room service. For entertainment, flat-screen TVs come with digital channels, and guests can also appreciate comforts such as premium bedding and pillow menus.
Best Western Plus The Connaught Hotel & Spa offers 53 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Bluewater Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–12:30 PM on weekends: GBP 14.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3000 square feet of space)
  • Meeting rooms 2

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hairdryer
  • Rainfall showerhead

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children 14 and younger are not allowed at this property; all guests older than 14 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 14.50 per person (approximately)
  • Self-parking fee: GBP 8.00 per day
  • Late check-out fee: GBP 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, Visa, Mastercard and Barclaycard; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests under 16 years old are not allowed in the hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 250 out of 601 reviews
5 - Excellent 42%
Rating 4 - Good. 261 out of 601 reviews
4 - Good 43%
Rating 3 - Okay. 62 out of 601 reviews
3 - Okay 10%
Rating 2 - Poor. 22 out of 601 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 601 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, great location, room smaller than expected(premier inn are larger) great facilities and thoroughly enjoyable stay
Stayed 2 nights in Oct 2021

3/5 Okay

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed in the Executive room. Breakfast was fantastic. Rooms tired and cleaniness ok. Paid parking but constantly had problems getting staff to free up "reserved" spaces. Attitude not good. Rooms are not 4 star, more like 3. Mattress was ok but let down by budget pillows, hard lumpy, cheap. Would not stay again. Better hotels for similar price found locally.
Stayed 3 nights in Aug 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Ok
The bed I slept on was 2 twin beds placed together and I could feel the braids on the joins, this was off putting and kept me awake if my leg went over it. My room was on the main road side and it was quite noisy. I managed to get a car park space on site and the staff member on duty was very helpful and friendly. After this any time I ventured out of the hotel, no other staff members gave a greeting, they all seemed to have the hump. I wouldn’t stay here again, even for free.
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Lovely spa
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location, very small tight parking spaces. Need more people on reception at busy times, always was a queue. Receptionist never explained about hotel facilities.
Stayed 2 nights in Jun 2021