- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
We were given a standard room with a double bed when we checked in even though we booked a delux room which should be 1 king size bed and a sofa bed. We were kept in the standard room until 1 o’clock in the morning then they decided to move us into the delux room which we paid for. Also when we checked in, the guy at the reception didn’t even have the decency to tell us that their AC isn’t working and when trying to call them from the room telephone, nobody seemed to be answering. We had to go back downstairs and tell them at the reception then they told us that the AC isn’t working. Again when we were moved into the delux room the bed lamp doesn’t work. Very poor service... would never recommend Marriot Bournemouth!!!