I have stayed at this hotel about three times and each time has been a great and accommodating service. I recommend arriving as close to the check-in time as possible because I have seen their desks when they are swamped and it is usually by customers who are checking-in later in the evening. That's when I see customers irritated, but the staff has handled it with grace. The beds are comfy, the upgraded rooms are spacious, and I have never been placed in a bad room.
"Very Nice, no unusual odors, very clean & inviting"
Traveled from Fort Worth to Ontario California with my handicapped sister while visiting family, The entire hotel is spotless and inviting, no unusual odors, very clean room, very nice restaurants with very fair pricing.
The Hotel staff was very helpful & friendly.
Hotel was everything we needed for a quick overnight stay when my girlfriend and I were in town for an event at the Fairplex. Our bed was incredibly comfortable and the room was quiet. We had a solid breakfast in bed from room service also, with a nice big pot of coffee. Friendly staff too! Thanks!
Drove in from Vegas and stayed there for a two day concert over Halloween weekend. Check in was quick and easy. We got a room on the first floor which worked out great for us. The room was spacious and clean. The only complaint I had was the small awkward closet by the sink. The day after the concert the free breakfast buffet was packed with hungry tired concert goers and everything was running out fast! I could tell the worker (I think her name was Katherine or Kathleen?) was doing her best to try to restock plates utensils and food, clean tables and help in any way she could. I also saw her checking in guests and vacuuming. Great service, I could tell she was a good worker. We ended up extending our stay and called and asked if there were any rooms available. Andrew was a big help on the phone and in person when we checked in! Very friendly and great customer service! We enjoyed staying here and would definitely come back!
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