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"This hotel is great, and a perfect place for travelers arriving to London late or departing early. As airport hotels go, it’s among the best I’ve stayed at. My only wish is that they improve the quality of the food in the restaurant. It’s not terrible, but if you stay there you’re captive to the dining choices, and I have to believe they can be much better. The bar is great, however."

"The staff were so friendly l."

"First and foremost…the staff…hands down the most kindest and welcoming! I forgot the name of the lady that helped us check-in, but she was so warm and bubbly it helped calm our nerves as we had a very chaotic day and were so ready to sleep! And Claire who we saw the next day, was so caring I had not brought sanitary pads with me on my trip and it was kind of her that she lent me her own! A few days later there was a gentleman at the reception who was very patient with answering the many question my family and I had during our stay. Overall lovely staff! We didn’t not get to try the food at the hotel as my family and I were always out and about, so we don’t have much of a review on the food, however the prices were a little on the expensive side. Room with great wifi and soft beds and washrooms clean. Room service beautiful! One thing I would say that there was not much light in the room, as in more lamps or a ceiling light would have been nice as it felt a little gloomy at time with not much light. Overall, would definitely come again!!"