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Down Hall Hotel

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Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk
Premium bedding, down duvets, in-room safe, desk

Overview of Down Hall Hotel

Down Hall Hotel

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Matching Road, Hatfield Heath, Bishop's Stortford, England

Explore the area

  • Popular LocationHatfield Forest Country Park9 min drive
  • Popular LocationThe Gibberd Garden10 min drive
  • Popular LocationPishiobury Park12 min drive
  • AirportLondon (STN-Stansted)15 min drive

Choose dates to view prices

About this area

Bishop's Stortford

Located in Bishop's Stortford, Down Hall Hotel is in a rural area and near the airport. Pishiobury Park and Southern Parkland Country Park reflect the area's natural beauty and area attractions include The Gibberd Garden and Old MacDonalds Farm. Royal Gunpowder Mills and Paradise Wildlife Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Hatfield Forest Country Park - 9 min drive
  • The Gibberd Garden - 10 min drive
  • Pishiobury Park - 12 min drive
  • Rhodes Arts Complex - 13 min drive
  • Bishop's Stortford Golf Club - 15 min drive

Getting around

  • Sawbridgeworth Station - 9 min drive
  • London (STN-Stansted) - 15 min drive


  • The Grill Room — 1 min walk
  • The Chequers - 5 min drive
  • The Thatchers - 5 min drive
  • The Duke's Head - 7 min drive
  • Bellwaris Finest Indian Takeaway - 9 min drive

About this property

Down Hall Hotel

4-star hotel with full-service spa and restaurant
A full-service spa, a restaurant and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, an outdoor tennis court and a sauna are on-site. All 98 rooms offer comforts such as premium bedding and down comforters, plus in-room free WiFi and plasma TVs with cable channels. 24-hour room service, coffee makers and portable fans are among the other amenities available to guests.
Down Hall Hotel offers 98 forms of accommodation with a safe and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch Plasma televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor tennis court, a health club and a sauna.
Eden Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 19.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis


  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English

Business services

  • Conference space (9591 square feet)
  • Meeting rooms


  • Garden
  • Terrace


  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas
  • Fireplace in reception

Room amenities


  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • 32-inch plasma TV
  • TV channels

Food and drink

  • Coffee/tea maker


  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

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Check-in from 3 PM - 5:30 AM
Express check-in
Minimum check-in age - 18


Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Use of the Eden Spa is not included in the room rate. Use of these facilities are available for a surcharge.

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 20 per pet (varies based on length of stay)
Dogs welcome
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 19.50 per person (approximately)
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and Diners Club; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 380 out of 738 reviews
5 - Excellent 51%
Rating 4 - Good. 245 out of 738 reviews
4 - Good 33%
Rating 3 - Okay. 77 out of 738 reviews
3 - Okay 10%
Rating 2 - Poor. 27 out of 738 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 738 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cosy room and attentive staff. Management are great and made us feel very special for our mini moon. Breakfast and dinner were delicious too!
Stayed 1 night in Aug 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was in good order and felt very grand being there. We enjoyed our stay but it was let down by the dinner. We booked to sit outside but as it was raining was moved in by the bar. However no one came to take our order for almost half an hour and we had to chase up with waiters and bar staff for our food and drinks. In addition the food arrived like warm and was not what you would expect from such a prestigious hotel.
Stayed 1 night in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant, and restful which was exactly what we wanted, food was lovely, well presented. Sadly due to COVID there was less staff, causing drinks slow to table, but staff worked extremely hard, and non stop. The Afternoon Tea was lovely and plentiful, Had a problem with noisy room next to us early hours of morning, they had come in drunk, it was dealt with immediately and quietly. The disabled toilet on the ground level needs attention, and upgrading. Definitely go back, Well done to all the Staff in these difficult times, I know how hard it is to be in hospitality, especially when when customers expect more than than is possible to give, it’s all a balancing act, so all those who think it’s ok to moan, spare a thought for all those just doing there best so we can have time away.
Stayed 3 nights in Jul 2021

3/5 Okay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The grounds of the hotel are amazing. The staff do their best to put things right. The food was not great. Every morning at around 8.45am a member of staff would walk into our room without knocking. I think they were seeing if we had left yet. Unfortuately we were either sleeping or dressing, so it was a bit embarassing. The reception on the tv was poor and we only got four channels. No netflix or anything else.
Stayed 5 nights in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old Manor House exactly what we wanted somewhere to escape and relax we had the best time from a spa on arrival to a champagne lunch on the lawn the food is top notch the staff were so accommodating even though under pressure with lack of staff but this is a problem throughout the uk they did their best. 150 acres of beautiful grounds to wander in! Will be back!
Stayed 1 night in Jul 2021