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Reviews of Tulum Attha

3.5 out of 5
Tulum Attha
Desarrollo Inmobiliario, Aldea Zama, Tulum, QROO

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Rustina, Colorado

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE DON'T STAY HERE
Not as advertised. No personal concierge (as advertised, limited wifi, filthy accomodations, the cleaning was probably done about a month before we stayed there. The sheets smelled moldy and they seemed to "clean around" things, which was disgusting. There was no cable, even though we were told every single day that the cable guy came but we weren't there or some other lame excuse No maid service as advertised, however I question their ability to clean anyway Construction going on across from the living room balcony. Living has no blinds so you will enjoy construction workers staring at you through the living room. We were so dissatisfied with this hotel, despite multiple unsuccessful/unresponsive calls to Expedia, we checked out 3 days early and went somewhere else, thus paying twice for our vacation lodging
Response from Tulum Homes Staff - Lenin on 28 Sept 2016
Dear esteemed guest, We apologize for the delayed response and for the negative experience you had during your stay. We truly have worked very had to ensure that all information is precise and accurate. The location has come a long way and we hope to inspire a new visit with positive feedback from future guests!