Punta Cana Hotel Guide. Iberostar Hotels in Punta Cana, Dominican Republic

I travel yearly to a Caribbean location, and lately, I have opted to book all inclusive vacations. I was more than pleased with my week long Iberostar experience. The Iberostar Grand Bavaro was a beautiful resort with well manicured landscaping, beautiful pools all nestled feet away from the white sandy Bavaro Beach and aquamarine Caribbean waters. From the moment we checked in we were treated like special guests. Juana was our check-in agent and ensured that our room met the expectation of our travel arrangements. Our room was a Junior Suite with an ocean view as well as a view of the iconic ship in the midst of the resort pool and gardens. Our housekeeper Jose paid special attention to detail and kept our room pristine. The overall service from the staff was excellent! Our favorite restaurant was La Tentazione Italian Restaurant. Fellina was the hostess and assisted with service. She was fantastic, so personable and kind! She and the entire restaurant staff (Juana and the charming young men) made our dinner experience exceptional. The lamb and the grouper were beyond delicious. The beachside concierge service was perfect! Manuel checked on us throughout the day and made sure he kept the drinks coming. The nightly shows were fun and the singers were fantastic. Even though I like to visit different islands and resorts each year, I will definitely return to Iberostar Grand Bavaro!

I liked beach and staff intertainment program. Hotel is small but kept well. No waves so its great for small kids. Wifi was not everywhere so u have to look for spots that got coverage. My daughter forgot her cell phone and upon my phone call was found and returned by fedex to me next business day. Great service.

We upgraded to a Superior Ocean Front suite that came with a private terrace and Jacuzzi. Basically their top of the line room. It was a nice room, but NOT worth the upgrade. First of all. the 'private' part of the terrace just means that no one else can use it. But it certainly isn't private. It's right off the main sidewalk to the beach so it was constantly busy. Plus, the room is supposed to come with free wifi but it only worked about 50% of the time. There was supposed to be a 'free gift' waiting in our room but there wasn't, there was supposed to be 'in room check-in' but there wasn't. Our room wasn't even assigned when we got there even though I'd paid for it a month earlier. Worst of all was trying to arrange dinner. We immediately tried to make dinner reservations at the resort's specialty restaurants before we even went to our room. We found out they were already booked for the week. The most disappointing of all was the room service menu. It was very, very limited. Only a couple salads and sandwiches. Not anything at all for breakfast, which is a shame since having breakfast in your room is a real treat on vacation. Of the staff, the only rude, unhelpful person was the local Expedia rep. Overall-our stay was nice but I wished we'd saved our money and never bothered with the upgrade. If we ever go back we'll look into other resorts and do more research to make sure we end up with the services that we want.

Stayed 5 nights in late August with a friend. The hotel looks great and the grounds are immaculate. Access to food and drinks is easy (make sure you ask for the alcohol in the drinks!). The beach is gorgeous and is only a short walk from the rooms. Chairs go quickly on the beach and by the pool, so get out early, or just have a keen eye and remove towels after about an hour or so if no one uses them. The guest services could be vastly improved, perhaps with some employees that speak better English. Any time we needed something and would approach someone in guest services, if they had trouble understanding, we received a 'No'. Not much attempt was made to go above and beyond or to find someone who could help us. The bartenders and wait staff, however, were very kind and attentive. It is easy to book excursions from people on the beach who push them on you; just make sure you ask specifically where to go and who to look for. On both of our excursions, we were left wandering around the lobby in the morning looking for the right shuttle. We would show our receipts to the various drivers and they were not helpful unless you were on their particular trip. Again we received many curt, short "No"s. Other than the obvious language barrier, you cant beat what was included for the price. Drinks were flowing, and they even stocked our room with plenty of beer, sodas, water and even a bottle of rum. There are food places open most hours of the day.

We went out Aug 15-19th. Lets start with the hotel. I had four rooms and two of them a pipe broke and there was a sewer smell throughout the rest of the stay. Thank goodness this happened on a Wednesday. The worker did act quickly on the issue thou. Rooms were ok a little warm at times we tired not to be in the rooms to much. The premises is HUGE and that's nice. No one is on top of you. Beaches were beautiful pools were nice. Food was just ok, and we're not people that complain or picky, but I was expecting a little more then what they had to offer. Eating is ALL outside. I mean all buffets, entertainment unless you get a reservation at a restaurant your outside in 100 degree weather its very hot there in Aug but I guess that's what is expected. Entertainment at this hotel was just ok we found our self going to there other hotels for better entertainment.