Title: SILVERSANDS Hotel Boutique - 5Th Ave Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # SILVERSANDS Hotel Boutique - 5Th Ave Aparthotel with a rooftop terrace, a short walk to Playa del Carmen Main Beach ![Beach bar](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/7c61e372.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/60a0842e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/e34c2d0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/e5507772.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/f3904dc9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies SILVERSANDS Hotel Boutique - 5Th Ave sits near Quinta Avenida, offering a perfect retreat for a relaxed getaway. Travelers enjoy the outdoor pool lined with sun loungers, convenient bike rentals for exploring the surrounding area, and complimentary WiFi in every room. 7.0 Good ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22839754&PinnedHotelID=22839754&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Deluxe King Suite | Laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/73fb2602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Suite ### Highlights Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Ceiling fan Bathrobes Private bathroom Microwave - 323 sq ft - Sleeps 2 - 1 King Bed ![LOFT KING SUITE | Laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/d444a6f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### LOFT KING SUITE ### Highlights Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV 2 bedrooms Ceiling fan Bathrobes Private bathroom - 538 sq ft - 2 bedrooms - Sleeps 4 - 2 King Beds ![Laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/e5507772.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SUPERIOR KING SUITE WITH BALCONY ### Highlights Balcony Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Ceiling fan Bathrobes Private bathroom - 431 sq ft - City view - Sleeps 2 - 1 King Bed ![Luxury Suite, 1 King Bed with Sofa bed, Balcony, City View | Laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/d7265a91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 King Bed with Sofa bed, Balcony, City View ### Highlights Balcony or patio Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Sofa bed - single Ceiling fan Bathrobes - 538 sq ft - City view - Sleeps 4 - 1 King Bed and 1 King Sofa Bed ![Laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/23000000/22840000/22839800/22839754/26fc340c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed with Sofa bed ### Highlights Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Ceiling fan Bathrobes Private bathroom Microwave - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 16 reviews £284 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=165ec115-4435-49f1-ba92-7b57f2401005&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HM Playa del Carmen Gonzalo Guerrero - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-SILVERSANDS-Hotel-Boutique-5Th-Ave.h22839754.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-SILVERSANDS-Hotel-Boutique-5Th-Ave.h22839754.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63647%2C-87.06538&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fQoKoJ5rgLV18EuoTAx6VZtQqcQ=) 5 Avenida Entre Calle 38 y Calle 40, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 5 min walk - 0.3 miles - Mamitas Beach - 6 min walk - 0.4 miles - Playa del Carmen Main Beach - 8 min walk - 0.5 miles - Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles - Punta Esmeralda Beach - 7 min drive - 1.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive #### Restaurants - ‪Las Hijas de la Tostada - ‬1 min walk - ‪Ah Cacao Chocolate Café - ‬1 min walk - ‪San Lucho Mezcaleria - ‬1 min walk - ‪De Local - ‬1 min walk - ‪Colectivo Mexicano Cervecero - ‬1 min walk ## About this property ### SILVERSANDS Hotel Boutique - 5Th Ave Aparthotel with a rooftop terrace, a short walk to Playa del Carmen Main Beach This aparthotel features an outdoor pool, a rooftop terrace and concierge services. WiFi in public areas is free. Other amenities include tour/ticket assistance and a picnic area. Each apartment provides a flat-screen TV with cable channels, plus a kitchen with a fridge, a stovetop and a microwave. Free WiFi, a coffee/tea maker and a ceiling fan are among the other amenities available to guests. SILVERSANDS Hotel Boutique - 5Th Ave offers 7 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with premium cable channels and pay-per-view films. Housekeeping is provided on a daily basis. Recreational amenities at the aparthotel include an outdoor pool. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,524 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 313 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/117000000/116380000/116370700/116370652/4d1587a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mk Playa del Carmen Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.4 Very good 12 reviews £25 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=116370652&PinnedHotelID=116370652&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Mar Hotel Boutique 5th Av Playa del Carmen Mar Hotel Boutique 5th Av Mar Boutique 5th Av Playa del Carmen Mar Boutique 5th Av La Mar Hotel Boutique 5th Av Silversands Hotel Boutique La Mar Hotel Boutique 5th Av Silversands 5th Ave Del Carmen SILVERSANDS Hotel Boutique 5Th Ave SILVERSANDS Hotel Boutique - 5Th Ave Aparthotel SILVERSANDS Hotel Boutique - 5Th Ave Playa del Carmen SILVERSANDS Hotel Boutique - 5Th Ave Aparthotel Playa del Carmen ## Frequently asked questions ### Does SILVERSANDS Hotel Boutique - 5Th Ave have a pool? > Yes, this property has an outdoor pool. ### Is SILVERSANDS Hotel Boutique - 5Th Ave pet-friendly? > No, pets are not allowed at this property. ### How much is parking at SILVERSANDS Hotel Boutique - 5Th Ave? > This property doesn't offer parking. ### What time is check-in at SILVERSANDS Hotel Boutique - 5Th Ave? > Check-in start time: 3 PM; check-in end time: 11:30 PM. After-hours check-in is not available. ### What time is check-out at SILVERSANDS Hotel Boutique - 5Th Ave? > Checkout is at noon. ### Does SILVERSANDS Hotel Boutique - 5Th Ave provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is SILVERSANDS Hotel Boutique - 5Th Ave located? > Located in Downtown Playa del Carmen, this aparthotel is within a 5-minute walk of Super Chedraui Selecto Avenida 10 and Mamitas Beach. Playa del Carmen Main Beach and Quinta Avenida are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## SILVERSANDS Hotel Boutique - 5Th Ave Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 7.8 Location ### 8.4 Staff & service ### 5.8 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 52 8 - Good 35 6 - Okay 23 4 - Poor 11 2 - Terrible 32 ### 8/10 Good #### Francisco 6 Sept 2025 Liked: Amenities, communication Was nice little dirty by the pool are and the room ![](https://a.travel-assets.com/ugc/hotel-reviews/704f4d01-2bd6-43cc-862d-82e63aec0094-1757177503532.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cad0dd05-00a5-4023-9dcf-e5bf7e10c868-1757177503682.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e5e972a2-c366-4347-b9de-de1b5e59823d-1757177503645.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0a23eca-832c-4fa4-a091-b49e98679b12-1757177503721.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Francisco Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Linda 24 Aug 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication Nobody was at check in, i waited for an hour. no lock on the doors and i didn’t even stay there i couldn’t get a refund. ##### Linda Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### nelson 9 Aug 2023 Liked: Cleanliness, property conditions & facilities good location ##### nelson Stayed 1 night in Aug 2023 ### 8/10 Good #### Steven 25 Apr 2024 Liked: Cleanliness, room comfort, communication Great location. High ceilings and nice balcony and wall of windows. ##### Steven Stayed 2 nights in Apr 2024 ### 4/10 Poor #### ramey 6 Nov 2024 Liked: Room comfort There was no water during the stay. Impossible for a shower or toilet flush. Awesome location ##### ramey Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Laura 11 Aug 2025 Disliked: Cleanliness, amenities, communication We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places. No safe, the lock was with a key but no dead bolt. The area was also questionable. It was difficult to locate the actual area. We left imidiately and found another hotel. Do not stay. ![](https://a.travel-assets.com/ugc/hotel-reviews/bc937ee2-1ab8-4743-bbc8-ebce2b7e28ca-1754936973080.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9b8ba871-195b-4d6c-be86-6d7fd1f1c401-1754936970478.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/815d098e-f615-4356-af93-26528bb01f3b-1754936973623.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e6c30a44-7051-4f3a-962a-b9243905c724-1754936969998.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laura Stayed 4 nights in Aug 2025 ### 8/10 Good #### Hector 11 May 2024 Liked: Cleanliness Quiet at night so that was a plus for 5th ave. The room itself was perfect, maybe the bed needs to be changed but that’s all. ##### Hector Stayed 1 night in May 2024 ### 10/10 Excellent #### Juan Leonardo 19 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Confortable ##### Juan Leonardo Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### James 14 Jan 2024 Liked: Cleanliness, room comfort Disliked: Communication #### Great room and only $40 a day First night air wasn’t working moved us to a different room then fix everything next day great patio over 5th ave room was big ![](https://a.travel-assets.com/ugc/hotel-reviews/A0F716265ACB63A18E5EF50746290D015A012F101705257338753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James Stayed 3 nights in Jan 2024 ### 8/10 Good #### Tammy 25 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Great central location. Good sized room. Nice staff (Robert). You can walk just about anywhere from the motel. Its a short walk tobthe beach and they give you access to Martina Beach Club. Win-win! ##### Tammy Stayed 8 nights in Oct 2022 ### 6/10 Okay #### Miguel 2 Mar 2024 Place was nice smelled a little like moldy after u left for a long time and no windows other then that the place was nice clean ##### Miguel Stayed 7 nights in Feb 2024 ### 2/10 Terrible #### Matt 9 Nov 2024 Disliked: Cleanliness, property conditions & facilities Black mold on the wall below the air conditioner due to leaking water. We tried another room but it smelled terribly of mold. We left and forfeited our prepaid two nights for our own health. ##### Matt Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Susan 9 Mar 2023 Liked: Communication Property is in a prefect location. The wifi was non-existant. I had to sit at the bar across the street to work. The windows were covered with dark drapes that don't move. Adequate kitchen. If you don't need wifi or use the room much, it's in a good location. ##### Susan Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Nadia 5 Mar 2025 Liked: Cleanliness, amenities, communication Great Location and Friendly Staff, but Some Minor Letdowns I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special. The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee. Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option! ##### Nadia Stayed 8 nights in Feb 2025 ### 2/10 Terrible #### Moises 17 Jul 2022 Nobody was in the lobby and we could not check in, nobody answered the phone either ##### Moises Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Jorge 1 Nov 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication The room was dirty, unsafe and the furniture old and with moldy ##### Jorge Stayed 20 nights in Oct 2023 ### 8/10 Good #### Candace 8 Apr 2024 Liked: Amenities Disliked: Cleanliness We quite enjoyed our stay at SilverSands, the location on 5th ave was great though it was a bit loud during the weekends at night. The room itself was a little dirty but for the price we paid we weren’t expecting a 5 star hotel. We felt safe in this hotel as it has an exterior door at the bottom of the entry stairs. Overall if you’re looking for a budget hotel we do reccomend! We suggest walking down to 30th ave for the best street food and MUCH cheaper prices than an 5th ave :) there’s lots of little taco stands and other food places on 30th and all the streets between 5th and 30th. There is also a Sunday market on I think 54th street!! ##### Candace Stayed 6 nights in Mar 2024 ### 6/10 Okay #### Darren 1 Jul 2023 The air conditioner required a bucket. You could hear it dripping throughout the night. The towels have holes and multiple stains. ##### Darren Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Cindy 9 Dec 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Black mold in bathroom. Bed had no blankets just a top sheet. Very disappointed ##### Cindy Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Jahzeel 6 Jan 2024 Liked: Communication Disliked: Cleanliness, amenities The A/C didn't work, the toilet didn't flush. The bed was uncomfortable, hard pillows. The kitchen was dirty, there was trash in the planters in the balcony. The balcony sliding door was craked, and looked unsafe. Plus it moved with the wind... ##### Jahzeel Stayed 1 night in Jan 2024 ### 4/10 Poor #### Sheila 18 Jun 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Microwave did not work. Bathroom did not drain and had to take shower in standing showered water. No one at front desk to check us out. And door lock at the street level gate stuck a lot and was difficult to operate. But one handyman helped me and got the gate open this morning and sprayed down the lock with WD40. Very nice man. ##### Sheila Stayed 4 nights in Jun 2024 ### 6/10 Okay #### Felipe 16 Jan 2024 Disliked: Communication The contact number´s which is on the front gate takes too long to respond, i was waiting two hours to get information about how to access, because the fron door was locked. ##### Felipe Stayed 1 night in Jan 2024 ### 2/10 Terrible #### MILAGROS 1 Aug 2023 Disliked: Cleanliness, room comfort, communication #### STAY AWAY! I have never seen such a HORRIBLE DIRTY HOTEL like this one. No receptionist, just some whatsapp # and had to wait 45 minutes to than be led to a room with dirty sex stained sheets, an ac that leaks over the bed, dirty grimy sliding glass windows with a large crack in in. Fish smelling fridge, fingerprints on coffee pot, was told there was no cleaning crew and the owner to the hotel could care less. The man who let us into the room was just hired 2 days prior. THIS HOTEL SHOULD NOT BE LISTED IN ANY WEBSITE. yes the area was convenient but then again, crack houses are cleaner. You choose. ##### MILAGROS Stayed 4 nights in Jul 2023 ### 6/10 Okay #### Eli 22 Feb 2023 Disliked: Communication For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed. ##### Eli Stayed 1 night in Feb 2023 ### 2/10 Terrible #### Cesar 15 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication No había agua potable ##### Cesar Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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