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Paradisus Playa del Carmen - All Inclusive

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On the beach, beach umbrellas, beach towels, snorkelling
On the beach, beach umbrellas, beach towels, snorkelling
On the beach, beach umbrellas, beach towels, snorkelling
Water park

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access

Paradisus Playa del Carmen - All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationPlaya 889 min walk
  • Popular LocationPunta Esmeralda Beach14 min walk
  • Popular LocationGuadalupe Church16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen - All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Travelling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Take the opportunity to explore the area for outdoor excitement like ecotours.
Popular Location

What's nearby

  • Playa 88 - 9 min walk
  • Punta Esmeralda Beach - 14 min walk
  • Guadalupe Church - 16 min walk
  • Grand Coral Golf Riviera Maya - 4 min drive
  • 28 de Julio Square - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • La Pirata - 4 min drive
  • El Guero Marisqueria Veracruzana - 4 min drive
  • Club de la Cerveza - 4 min drive
  • 500 Gramos Grill - 4 min drive
  • Salt Rock Grille - 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 20 restaurants. All 881 rooms offer thoughtful touches such as pillow menus and bathrobes, as well as comforts such as Egyptian cotton sheets and down comforters. In-room free WiFi and iPod docking stations are standard, as are LCD TVs with cable channels.
Paradisus Playa del Carmen - All Inclusive offers 881 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

YHI Spa has 22 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM–11:30 AM
  • Buffet and à la carte meals, snacks and beverages included
  • 20 restaurants and 1 coffee shop/cafe
  • 4 swim-up bars, 16 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 5 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre (25000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • DVD player
  • iPod dock
  • Films for purchase

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
Paradisus Playa del Carmen
Paradisus Playa del Carmen All Inclusive
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen - All Inclusive Playa del Carmen

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 584 out of 985 reviews
5 - Excellent 59%
Rating 4 - Good. 248 out of 985 reviews
4 - Good 25%
Rating 3 - Okay. 81 out of 985 reviews
3 - Okay 8%
Rating 2 - Poor. 38 out of 985 reviews
2 - Poor 4%
Rating 1 - Terrible. 34 out of 985 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with everything about this hotel, the staff was amazing, Kids club was incredible, my kids loved it because it had so many activities for them it was hard to get them out of there, the room was always clean, and people were super friendly and always worried about you, if you had drinks or food and always asking what else they could do for you, AMAZING STAY!
Stayed 6 nights in Jun 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Paradisus before but in DR. We love their amenities and their service. This is our reason for choosing this property. Paradisus has a lot for children and their parents to do. During this covid mess they have also taken extra precaution to keep everyone safe. We will stay there again. .
Stayed 8 nights in Jun 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the swim out and our little one enjoyed the pool from sunrise to sunset! Our swim up was not immediately at the main pool which was a benefit as it was a bit more secluded and private. Servers were able to come and accommodate and room service was always wonderful! The water park was amazing and the restaurants we were able to get into were good. I wish we could have tried all the different restaurants but maybe next trip! Our concierge Hector was on top of everything and always quick to reply- and Claudia was always a warm and welcoming face on family reserve side!
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design in the building.
Stayed 6 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler was Daniel he was amazing the grounds are well kept very clean and lots to see I would stay here again food was delicious as well
Stayed 4 nights in Jun 2021